Just want to say that Dell sucks. their hardware is fine, but if you ever have to talk to them, forget it.
Always have to talk to India, their people don't know their own machines, the after dinner crew is on drugs, disconnected me 9 times,never call me back,
All this for a new PC I bought last week and they deliveredd it without a wireless card.
The whole PC is going back.
if I ever meet Michael on the street, he's going down.
I've heard of plenty of people on both sides. Some say no problems, some say problems. I say, I've never bought one, so don't know.
don't. this is my second time around with these jokers. Never again. Just not worth the agravaition.
I am with you!!! I have posted on here in the past with their product. UW likes hers as says shes has had no problems, but I have had nightmare after nightmare.
Bought computer...now 3 replacements later, still having breakdowns. At least they have honored their in-home service I paid for.
lol, they could have built me all 3 brand new computers totally loaded from what they must have spent on my replacement parts and the labor from the technicians in the past year.
And for a different view,,,,,,
I have always bought Dell and always will. IMO they are the best built PC's around.
Therefor I have only had to talk to customer service once in the 20 or so years I've had one.
I WILL say that talking to customer service from Dell sucks big time. Picture me, a 90% deaf guy, trying to understand this India dude!
I gave up and fixed it myself. So yes, Dell customer service is a nightmare. The product however is great.
I have begun to believe that when I bought mine, I did not get a brand new computer from Dell. I think I was sent a refurbished instead! Of course they denied that when I asked about it. With all the equipment failures I have had, it is either bad equipment or I was scammed.
Thx. You just agreed with my original post. I have no problem with the hardware.
If you had perfect hearing, you still wouldn't be able to understand them. Most directions they gave me, I had to have them repeat it 3-4 times and then figure out what they werre referring to. The accent is a killer when talking PC parts.
For the last 15 years or so my experience with Dell was always good. Both when I was working in IT support (thousands of computers) and when I was buying to myself and friends/relatives (more than a dozen total I think). I am typing this on my 3yo Dell notebook.
I did not have to contact their customer support though
by Jacqueline Williamson BBA MPA MS2 years ago
My first computer was a "built to specs" SX 486x with 160 MB hard drive and 4 MB RAM. It had a pair of cute little speakers and it ran Windows 3.1. When Windows 95 came out that same year; I was elated!Now...
by sabrebIade7 years ago
If anybody out there uses Snipsly, they have disabled their tags and track-backs because of abuse. I e-mailed them after I couldn't get either field to come up and they quickly (within 30 minutes I think) e-mailed me...
by JP Carlos2 years ago
Many sales professionals especially the old schools ones often tell me that the customers are always right. Because of this, many of them simply bow down to what the customers want even if the request is illogical...
by Simone Haruko Smith4 years ago
Whether we’re working for a larger company, running our own businesses, or even just interfacing with parents (as a teacher) or readers (as a Hubber), we all provide some sort of customer service to people. How can we...
by Fiction Teller7 years ago
I started this kinda as a spinoff of the thread on liking HubPages, which seemed to focus mostly on the community aspect of the site. I'm curious as to what people like or don't like about HP, aside from the...
by Shadesbreath6 years ago
Ixxy made an interesting comment on a hub I wrote where I was having a little sarcastic melt down about the unfathomably horrific service I got from a visit to Lowes. I was going to respond to it in the comments,...
Copyright © 2017 HubPages Inc. and respective owners.
Other product and company names shown may be trademarks of their respective owners.
HubPages® is a registered Service Mark of HubPages, Inc.
HubPages and Hubbers (authors) may earn revenue on this page based on affiliate relationships and advertisements with partners including Amazon, Google, and others.