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Statistics have been static for more than two weeks

  1. sofs profile image87
    sofsposted 5 years ago

    HP team could you please help? Many hubbers have reported on the need help ask threads. Thanks .

    1. Just Ask Susan profile image88
      Just Ask Susanposted 5 years ago in reply to this

      Thanks for posting this sofs. I have still not heard back from HP about this. My fan mail has not updated in quite some time as well.

    2. Just Ask Susan profile image88
      Just Ask Susanposted 5 years ago in reply to this

      Just now got the email back from HP and here is what I was told:
      We apologize for the delay, our engineers are working to fix the bug that is causing this discrepancy.

      Since then my statistics have been corrected. Now just waiting for the Fan Mail ones to be corrected.

      Just wanted to let anyone having this problem know that it is being corrected.

    3. AliciaC profile image96
      AliciaCposted 5 years ago in reply to this

      The statistics on my profile page have now updated after being stuck. Thank you, HP team.

 
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