why wont my account setup let me past confirm identity/

  1. jennyferfer profile image60
    jennyferferposted 5 years ago

    Im trying to set up my account--taxes etc. when i try to answer my 3 security questions--it stays on the same page and keeps asking my 3 security questions...i've tryed refreshing etc...getting frustrated as im new and dont understand why this is happening...please help!

    1. Stacie L profile image89
      Stacie Lposted 5 years ago in reply to this

      did you refresh the page? or deleted the cache?

    2. TIC Publishing profile image59
      TIC Publishingposted 5 years ago in reply to this

      Try deleting your cache, like Stacie suggested.  Restarting your computer is always a good troubleshooting step, too.  If you still have no luck, try a different browser - download Firefox, Chrome, or Opera - they are all free.