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can't upload image from computer to the hub

  1. iamalegend profile image72
    iamalegendposted 5 years ago

    when i try to upload image from computer to hub, it shows an error massage says that "An error occurred while uploading the file". i'm using google chrome 13.0.782.220 . i tried uploading the file using firefox. but the problem still persist.

    other info
    Using windows XP sp3
    web browser chrome 13.0.782.220

  2. paradigmsearch profile image85
    paradigmsearchposted 5 years ago

    When that happens to me I then try uploading it directly to the photo gallery. smile

    1. iamalegend profile image72
      iamalegendposted 5 years ago in reply to this

      Just tried and showing the same error message "An error occurred while uploading the file"

      and by ticking " Check this box to upload photos the old way, without Flash" it shows another message says that "There was a problem processing this file, please try again or use a different image."

  3. paradigmsearch profile image85
    paradigmsearchposted 5 years ago

    What is the image extension, e.g. .gif, .png, etc.?

    1. iamalegend profile image72
      iamalegendposted 5 years ago in reply to this

      tried .jpg, .bmp, .png

  4. paradigmsearch profile image85
    paradigmsearchposted 5 years ago

    At this point, if I haven't done so already, I reboot the computer, and will only have the one window open when I try both again.

    When that doesn't work, I usually take a nap and try again tomorrow.

    If that doesn't work, and no other suggestions show up here, then I guess it's time to write HP.

  5. HereToHelp2012 profile image62
    HereToHelp2012posted 5 years ago

    Hi i was having a big issue with this as well. I myself only have been using google chrome try internet explorer worked first try with me whenever i attempted. Hope this helped.

 
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