Today I came upon this Hub, touting the legitimacy of a silver dealer, Northwest Territorial Mint:
I quickly researched it and found this on the web site of the Washington State Attorney General:
Attorney General settles case with Northwest Territorial Mint
SEATTLE â�� The Washington Attorney Generalâ��s Office announced a settlement today with an Auburn business that sold precious metals online but allegedly failed to deliver the items by the promised date.
â��Silence may be golden but not when consumers are waiting to hear when their precious metals will be delivered,â�� Attorney General Rob McKenna said. â��Todayâ��s settlement requires that Northwest Territorial Mint honor its promises to deliver on time or offer a fair refund.â��
Under the terms of the settlement filed today in King County Superior Court, Northwest Territorial Mint will pay $20,000 in civil penalties and nearly $38,000 in state attorneysâ�� fees and costs.
Northwest Territorial Mint sells gold and silver bullion, coins, medallions, knives, lapel pins and other items online at www.nwtmint.com and at a storefront in Auburn. The company also mints some of its own products.
The Attorney Generalâ��s lawsuit, filed in February, accused the company and its president, Ross Hansen, of violating the stateâ��s Consumer Protection Act by misrepresenting delivery dates, enforcing an unfair refund policy and failing to respond to consumer complaints.
According to the stateâ��s complaint, Northwest Territorial Mint and Hansen repeatedly failed to ship items within the companyâ��s represented time frame. Consumers who complained to the Attorney Generalâ��s Office waited months before their bullion was delivered.
Northwest Territorial Mint did not admit to any wrongdoing in the settlement, but agreed to fully disclose its delivery and refund policies, deliver products on time and offer refunds for delayed shipments. Consumers who request refunds for bullion orders that have not arrived by a promised date will be compensated at the market price or purchase price, whichever is higher.
The company will also advise consumers of the risk associated with buying precious metals and make timely responses to consumer inquiries. Consumers who have questions about the settlement can contact the Attorney Generalâ��s Office Consumer Resource Center at 1-800-551-4636 between 10 a.m. and 3 p.m. weekdays.
So, what does this tell us? The company admitted no wrongdoing in the settlement, but they paid a hefty civil penalty and attorneys' costs. Lots of people had complained that it took months for their orders to arrive, and the implication was that the company was making a small fortune in interest on the money from their orders while the customers awaited shipment. But this Hub tells us what swell guys they are to deal with. Something fishy here?
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