Video Hub Problem

1. 95

   leahleflerposted 11 years ago

   I created a video hub and uploaded a video. The video is fully uploaded and processed, but when I selected it for use in my hub, it says "video being processed" across the top of the hub. I can't publish the hub until this is fixed - and there is no way to remove and re-enter the video to try to fix the glitch.

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   1. 60

      Jason Menayanposted 11 years agoin reply to this

      Thank you for reporting this, Leah. I'll check with engineering.

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      1. 39

         Lemon Sliceposted 11 years agoin reply to this

         Hi Jason, please see if you can help me out. Its almost 2 days, i uploaded a video but it still says "video is being processed". appreciate your help, thanks.

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         1. 60

            Jason Menayanposted 11 years agoin reply to this

            Hi Lemon Slice,
            
            Please abandon that video and retry uploading. If it, too, fails to process within 24 hours, please contact our support team:
            http://hubpages.com/contact_us/

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            1. 39

               Lemon Sliceposted 11 years agoin reply to this

               thanks jason, appreciate your quick reply !

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   2. 70

      Matthew Meyerposted 11 years agoin reply to this

      Sorry for any frustration this issue has caused.
      We are aware of the problem and working on a fix.
      
      Please see http://hubpages.com/forum/topic/98383

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2. 95

   leahleflerposted 11 years ago

   Thanks, Jason! I sent an email to team@hubpages, too - because I'm nothing if not redundant. Sending a big thank you to the engineering team, too!

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   1. 94

      eddiecarraraposted 11 years agoin reply to this

      I'm having the same problem, it says it processing the video but it's been about 5 hours now.

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      1. 64

         Kalmiyaposted 11 years agoin reply to this

         I think I'm having a video problem tho unrelated to the above.  When I put up my own videos, a long black bar goes down the right side of the video spot and into the hub. It looks the same to me if I look at my hub 'done editing'. Does this show to other viewers or is there something I can do to fix it? Thanks in advance for any guidance!

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         1. 95

            leahleflerposted 11 years agoin reply to this

            Kalmiya - I looked at two of your video hubs and I don't see a black bar... it looks OK from my end of the computer screen!

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         2. 94

            eddiecarraraposted 11 years agoin reply to this

            I checked out three of your videos Kalmiya,  OK on my screen too.

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            1. 64

               Kalmiyaposted 11 years agoin reply to this

               Thanks leahlefler and eddiecarrara for checking this for me; I appreciate it! Am glad it's just me.

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               1. 94

                  eddiecarraraposted 11 years agoin reply to this

                  BTW Kalmiya, cool video on Public Squares of Havana Cuba, nice job

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                  1. 64

                     Kalmiyaposted 11 years agoin reply to this

                     Thanks! Am discovering my camcorder and camera video option at last

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3. 76

   Kangaroo_Jaseposted 11 years ago

   The issue causing it may be something as simple as a rogue cookie in your browser.
   
   Try exiting from HubPages, closing down the browser, restarting your browser and re-entering HubPages.
   
   Then try submitting your video to your new hub.

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   1. 94

      eddiecarraraposted 11 years agoin reply to this

      Kangaroo_Jase, you're right, I logged out and logged back in and my video is up and running, thank you very much

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      1. 76

         Kangaroo_Jaseposted 11 years agoin reply to this

         My pleasure.
         
         Internet browsers just act like irrational children sometimes

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4. 87

   SimeyCposted 11 years ago

   Jason - having problems here - I've reported it using 'contact us' - but I have two videos that were active that are now 'processing'.

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5. 82

   snakeslaneposted 11 years ago

   Not sure if this is related, but when I tried to leave a You Tube link (music video) in a friend's comments it would not download (just in the past half hour.)

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6. 82

   snakeslaneposted 11 years ago

   I should try it here... didn't work, showed the url, but no link highlighted. Good song too.

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7. 57

   SOEposted 11 years ago

   I'm seeing this problem to, not a cookie issue because its happening cross browser. Seems a bit hit and miss sometimes to, because through fiddling I've managed to attach some videos fine. Whats odd is i can play the video from the selection list and the my videos tab, but there's just this big gray box when looking at it in the unpublished hub that says its still processing.

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