Open Letter to my Doctor - Request for Medical Records

Avalon Park, Florida

Interview with Berndt Peterson of  WFTV - Avalon Park, Orlando Florida
Interview with Berndt Peterson of WFTV - Avalon Park, Orlando Florida | Source

Medical records are the patients property...

For the past 18 years I've held you in the highest regard. I've always been a loyal patient. I've always referred your services to friends and family. Recently I've been kicked to the curb by your practice. That hurt. I gave you the benefit of the doubt. I always did. I wondered what had happened to our medical records.

I first learned of this dilemma while picking up a prescription from the pharmacy. I found out from the pharmacist that your office was closed! Needless to say, I was in shock. Literally. Questions began to manifest in my mind. No answers, just lots of questions. Is he sick again? Did he die? Was he in an accident? Surely he would have contacted his patients beforehand if he was going to retire. He would never just abandon his patients! Stress began to build up. Tension was a burden to bear.

I phoned your office. "Temporarily out of service?" What is that supposed to imply? You are taking a temporary break? An extended vacation? I sent you a personal email. No response after 24 hours. I began to worry a bit. I sure hope he's well. I hope I could get my families medical records, since they are our property. I went to visit your office in hopes that surely there was a staff member working there who could answer questions. Instead I found this message below..."sudden leave of absence..." Oh my! This isn't good. Reading the letter told me that your practice just didn't care. You'll return when you are ready. No mention of how we could obtain our medical records. Didn't someone consider the patients? Honestly, without us there wouldn't be a practice.

The office door was locked. There was no one available to assist us. Yet, your office has an office manager who should be in control of matters. Just in case you aren't aware of this, your office manager didn't do a good job in tending to patients needs.

Source
Source

Medical Records...

Medical records are the patients property! Not the doctors. We pay you to do your job and you keep records. When we need our records they should be readily available. We shouldn't have to beg or plead for them. We shouldn't have to be concerned if they are going to end up in a dumpster. Or that random strangers will be dumpster diving through our personal information.

Patients shouldn't have to rush out and find a new doctor because they need their prescriptions filled. They shouldn't have to redo their lab-work because the new doctors won't refill prescriptions because they don't have our medical records! Especially since their lab-work was already done recently, but they don't have proof since this information is in their medical records. On top of that their insurance companies aren't covering the lab-work since they already paid! "Sorry for the inconvenience!" Heck, yes this is an inconvenience! All someone with any common sense who works in your practice had to do was phone the patients and have them pick up their records. Or simply, have someone waiting in the office to return our property to us. This is more than an inconvenience, this is a disgrace.

Live at 6:00 Eyewitness News
Live at 6:00 Eyewitness News | Source

I didn't stop there...

At this point I still don't know what happened to you. I understand things do happen. Accidents happen. Mistakes happen. Health fails. Yet, you are a medical professional with hundreds of patients relying on you. We just expect you to always be there. Yet, you weren't. Yet, someone else should have been. No matter what vocation we work in, someone should always have our back. I had your back for 18 years. I thought you had mine.

I also contacted your ex-partner which I didn't want to do. I know the history and I didn't want to go back there. Yet, I was desperate. Regardless, he was no help. My husband has cancer. He needs prescription refills. My daughters needs refills. My son in law needs refills. I need refills. We need our medical records.

I then went another step further and contacted a Facebook friend who is an anchorwoman for our local news channel. She was able to assist me. Vanessa Echols understood my dilemma since she is a cancer survivor and a kind person. She immediately put me in touch with a news reporter Berndt Peterson who listened to my story. He also was concerned about the abandoned patients. How could we help them get their medical records? We could go through the American Medical Association, yet that would take forever. We could contact the landlord of the office building, yet as long as the rent is paid it's your property inside.

I was offered an opportunity to have my voice heard. I was offered an opportunity to be the voice of the many patients who had already found out, or who will find out one day when they need you. I was offered an opportunity of a television interview. It was not an easy decision for me to make. On one side I felt like I was betraying you. On the flip side, I was looking out for my family and other patients who need their medical records. If I didn't conduct the interview it would have been someone else. Someone who was more irate and out for blood. I was neutral, yet I still want my medical records.

At this time the medical records are locked behind an office door. Tomorrow they could be trashed. Which we know is illegal. All it takes is one person to unlock the door and give the patients what is rightfully theirs. It's that simple. It doesn't take a rocket scientist to figure that out. Our medical records are our property. Not yours. Not the office managers/fiance.

Interview with Berndt Peterson
Interview with Berndt Peterson | Source

Where we stand now...

You know me. You know I can't just sit back and not right a wrong. In my opinion and in the opinion of many others what happened is wrong. This matter wasn't easy for me to deal with. I didn't want to have to push and pursue answers. All I want are our medical records. Our property.

Since I started my roving reporting to figure out how we could retrieve our medical records I have discovered what had happened to you. Suspension. Hopefully temporary. The reasons behind it don't matter. It's a personal issue for you and I don't feel the need to air your business. That isn't what this letter is about.

I hope this letter teaches another doctor to always have reliable back-up in cases of emergency. Have a written, notarized plan. Don't depend on someone else. That someone else could make or break your business and reputation.

Yes, even though I've been kicked to the curb I am still a loyal patient. Even though I will be on the local 6:00 news with my interview, I still support you. Am I a fool? No, I'm human and we all make mistakes. Now could I please have my medical records? Wishing you well Doctor M.

Update: Information to retrieve your medical records is located below in comments.

If you are a patient of Dr. Mallonee's please leave a comment and have your voice heard.

Dr. Mallonee if you are reading this, I'd like to interview you so that your voice could be heard.

UPDATE: I have personally spoken with Dr. M on 8/15. I appreciate that he took the time to contact me. I was correct with supporting him. I won't get into details, but the good news is that he'll be back in practice within a couple of months. He was misjudged by one fellow doctor which led to this fiasco.


Yet another update...

I post this update with a sad heart. I was attempting to renew a prescription today and the pharmacist noticed Dr. Mallonee as the prescribing physician.

Even though I informed the pharmacist the prescription wasn't from Dr. M, he still felt compelled to inform me that pharmacists were told to not refill any of Dr. M's prescriptions because he's been disbarred and his license has been revoked.

I informed the pharmacist that Dr. M is getting help and will be back. The cocky and arrogant pharmacist said, "Not in this lifetime."

So, it's not looking good for Dr. M. Hopefully his former patients have found new doctors and are being well taken care of.

If only Dr. M cared about his patients as much as we care about him this entire mess never would have happened. I still miss him as does my husband.

We have a new doctor, but he's not as good as Dr. M. No one could compare to him. Yet, life goes on. I guess it's time to stop waiting for his return.

Linda Bilyeu video on WFTV (Snippet)

Dr. Mallonee is back!

I received this postcard on 11/13/13
I received this postcard on 11/13/13 | Source

Are you a patient of Dr. Mallonee?

See results without voting

What are the chances...?

On September 10, 2014 we found out that our Ophthalmologist, Dr. Susi, had suddenly closed his office doors. Dave was a patient of his assistant Dr. Galaydh for cataract surgery. Dave is now having issues with a swollen nerve behind the cataract. We could really use Dr. Galaydh's assistance now. He's nowhere to be found.

Medical Records are again missing. What are the chances that this could happen twice within two years? There must be a policy in place to protect patients in cases such as this.

© 2012 Linda Bilyeu

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Comments 183 comments

TToombs08 profile image

TToombs08 4 years ago from Somewhere between Heaven and Hell without a road map.

Way to rock the righteousness, Sunshine! VUM!!!


josh3418 profile image

josh3418 4 years ago from Pennsylvania

Linda,

It is such a shame that you can't get a hold of your records for your husband. Shame on those doctors who get paid gazillions of dollars and then can't take care of their guests! I despise doctors that do this. I had a very bad experience with a dentist once, but that is for another time.

I am glad you were able to be a voice for your community. This doctor needs to realize the stress, pain, and anguish he has caused many people! I do pray that you will be able to get back your records, that are rightfully yours. Such a shame! This letter needs to be posted on your doctor's fridge! What a horrible situation, and I am sorry for the stress it has caused your family!

You do not deserve this inhumanity, and neither does anyone one else that is a patient under his services!


mary615 profile image

mary615 4 years ago from Florida

I don't blame you for being angry over this. Doctors should not treat their patients this way.


barbergirl28 profile image

barbergirl28 4 years ago from Hemet, Ca

Wow - that is crazy. I hope you get your medical records back and hope that this issue can be resolved soon! Best of luck!


Nell Rose profile image

Nell Rose 4 years ago from England

Hi Linda, that was so important, over here we have multiple doctor surgeries, in other words the docs are all together in one place so if one is of then the others take over, as its national health we don't have to pay so its not so difficult, saying that asking for our medical records is a pain because we just get a strange look and a 'you will have to see your doc'. I totally feel for you, it must have been a real bad situation, especially as your husband needs his records, well done, and best wishes to your husband, nell


midget38 profile image

midget38 4 years ago from Singapore

I can completely understand the anger over the lack of transparency, Linda. It's good that you've brought it to attention. All the best to your husband and may he find the best medical care.


Cogerson profile image

Cogerson 4 years ago from Virginia

A very nice interview....Linda/Sunshine625....too bad it had to be about something that is causing you some stress. Hopefully you will get some answers on how to retrieve your medical records very soon. It sounds like maybe your doctor had something bad happen while dealing with a patient and under the influence of alcohol....hopefully he will get the opportunity to recover from his addiction.

Interesting hub....and you handled yourself very well during the interview....our HubPage superstar is spreading her wings and now tackling television....I can not wait until I can do a movie hub on Sunshine625. Voted up and awesome(the interview).


Poetic Fool 4 years ago

Nice job, Sunshine! I think you've handled this frustrating and trying situation effectively and with class. Being a nice person doesn't mean having no spine. You've stood up for your rights and in the process stood up for all the other patients that were under this doctor's care. I hope you have a quick resolution and are able to get your medical records and the best medical care for you and your loved ones. Excellent hub, Linda! Voted up, interesting, useful ...


tillsontitan profile image

tillsontitan 4 years ago from New York

You obviously are not afraid to stand up for what is right!

You go girl!

How can any medical professional, suspended license or not, leave his patients hanging like that! His staff probably didn't want to be there because they wouldn't get paid.

I hope the News Channel and your interview helped get some results!

Voted up, useful, and interesting. Definitely not something all of us could write about.


tajppt39 4 years ago

I had something like this happen once, never did get my records and the Dr moved out of state after he had his license taken away.


Julie DeNeen profile image

Julie DeNeen 4 years ago from Clinton CT

This kind of stuff drives me bananas! I think you and I are long lost sisters because I have a similar mission against the injustice of the DMV. Rock on!! This hub was great!


alocsin profile image

alocsin 4 years ago from Orange County, CA

Sorry you had to reach your temporary celebrity in this way, Linda. Having medical records only in one place is the ultimate in security and confidentiality. Unfortunately, you lose access to them when events like this unfold. (My records are all online -- less secure but more accessible.) Keep us apprised -- I hope you get your records eventually. Voting this Up and Interesting.


rogerbamps profile image

rogerbamps 4 years ago from Bree in Belgium

Watch this video and convince yourself of the most magnificent and courageous facebook friend who I proudly call "a friend" Linda Bilyeu from Orlando USA!

Congratulations Linda Sunshine for you live "TV performance"!

Never give up!!!

The life attitude of a woman who sounds like Dolly Parton!!!


Janine Huldie profile image

Janine Huldie 4 years ago from New York, New York

Linda, my girls are finally asleep and getting to catch up a bit and finally read your article and watch your TV interview. I applaud you for being the voice of your community and completely agree that you and your family have every right to your medical records. And it is of the utmost importance especially in light of your husband's cancer. I do hope this issue gets resolved sooner rather than later and way to go!! Have voted and shared too.


DeborahNeyens profile image

DeborahNeyens 4 years ago from Iowa

Well done, Linda. The letter is great and so is the interview. I hope you get your records soon!


moonlake profile image

moonlake 4 years ago from America

You go girl. Here's wishing you luck getting those important records.


lovedoctor926 4 years ago

Linda, this interview was amazing! You made very good points in your letter. Voted up!


fpherj48 profile image

fpherj48 4 years ago from Beautiful Upstate New York

Linda Sue!! How proud I am of you GF!!! You go! Stand up for your self and your rights and all the other patients that are effected by this??? Crazy? Never heard of such an irresponsible thing for a medical office to do! What sort of lax employees did he have? They really not only have a responsibility to all his patients......what about covering this emergency for their employer?? No regard for the Dr?

You're 100% correct. Someone should have been manning the phone and present in the office until all patients had a chance to be notified.

You are so damned cute on TV!! Move over Hoda Kotbe!!!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Thank you all for your support. I appreciate your comments, thoughts, stories and luck!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Effer, Your comment alone speaks volumes. Exactly what I was thinking. This isn't all Dr. M's fault, he has an office staff that should have had his back! Thank you for adding your thoughts.

If Hoda moves over could you take Kathie's spot, cause I could never work with her.


Jools99 profile image

Jools99 4 years ago from North-East UK

Linda, interesting story and your letter to Doctor M was well justified. I agree with Paula here though, where was his practice nurse? Where was his receptionist or administrator? Getting an email or letter out to all of his patients would have taken 10 minutes with a bit of Mail Merge or Select All Contacts - it's disgraceful that you heard nothing at all. What about anyone ringing with an emergency? Well Done You for being so passionate about it on TV.


Pamela99 profile image

Pamela99 4 years ago from United States

Linda, I am so glad you stood up for yourself and other patients. Obviously some arrangements should have been made with another physician for the records to be given to the patients It is hard to believe this was handled so poorly, You on the other had, took matters into your hands and worked to right this wrong. I love the way you tackled the problem and you look great on TV. I sure hope you see results soon!


Dexter Yarbrough profile image

Dexter Yarbrough 4 years ago from United States

Hi Sunshine! You are an excellent advocate for the rights of patients! You exemplify the strength and perseverance many of us strive to attain. I have no doubt that many people are proud of you. I sure am!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Thank you for your support, comments and sharing your thoughts!

TToombs08 ~ Josh3418 ~ Mary615 ~ barbergirl28 ~ Nell Rose ~ Midget38 ~ Cogerson ~ Poetic Fool ~ tillsontitan ~ tajppt39 ~ Julie DeNeen ~ Alocsin ~ RogerBamps ~ Janine Huldie ~ Deborah Neyens ~ LoveDoctor926 ~ Moonlake!

Julie, Good luck!

Cogerson, This had nothing to do with a patient. It was more of someone being stubborn.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

I agree Julie, This isn't all the doctors fault. We still don't know exactly what happened to him. Doctors rely on their office staff. Thanks!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Thank you Pamela, I knew that you would understand. It's a shame you weren't on the office staff.

Hi Dexter, It's not easy being an advocate, but we have a voice and need to use it. I just WISH others would use theirs too and STOP waiting for others to do it for them.

I appreciate your comments.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

For the record: I support my doctor. I would continue to be his patient once he returns, if he'd still have me :)


fpherj48 profile image

fpherj48 4 years ago from Beautiful Upstate New York

Would I take Kathie's place?? Are you KIDDING me?? THAT is my whole plan, GF!!!! "Sunshine and Effer" the show of all shows!! lol


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Wouldn't that be awesome Effer!!!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

The office phone number is no longer "temporarily unavailable " it now continues to ring, yet no one answers. I think they might have seen the interview. I also received a call from the Dept of Health who seen my interview and wants me to file a complaint with the state to get our records.


blessing980306 profile image

blessing980306 4 years ago

Way to fight Linda your a voice for others & your family!No matter how hard that was you needed to do this.Those are your personal files and you need them.I know it will not be easy but keep fighting for you & your family.I know you feel sense of loyalty towards him.18 yrs is a long time to trust a Dr. with all your personal info.You feel hurt & violated in sense.Don't give up it will work out for you.You have to believe it will.There no other way to think in this situation.xoxo


Docmo profile image

Docmo 4 years ago from UK

Any Doctor who fails to put his patients well being at the forefront is not abiding by the Hippocratic oath we all signed up to. Despite the circumstances it doesn't take much to consider the sheer inconvenience ad he Danger it poses to having access to medical records. You did very well Linda, being the voice of the patient and standing up for patient's rights. Thankfully i UK such a situation will not arise as all patient records are computerised and on a 'national' spine so if a doctor disappears we can still electronically access the records safely. Way to go Linda, public office beckons next!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi Blessing! You know me too well. You know it takes a lot to push my buttons. We have to do what is right. So I did :)


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Amen Docmo. All that was required was a bit of common sense and a dash of common courtesy and this situation didn't have to get to this point. All I ask for is our medical records. Nothing else. I knew you would understand. Thanks!


b. Malin profile image

b. Malin 4 years ago

Wow Linda, I am so Proud of you for taking the stand that you did. Now, hopefully, in a short time, those precious records can be transferred over to a new Doctor (hopefully) of your choice. Yes, your Doctor was wrong, but if he had a drinking Problem, there maybe more to this story. Someone must have gotten him shutdown, because he was making mistakes...And now the other patients (like yourself) are suffering as well. I'm sure you will be writing part 2 soon. LOL.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi B., I'd rather have the records in my hand. There ain't no doc like my doc. No one reported him, he just didn't play by the state's rules. They had to ground him. Hopefully he will be better soon and all will be well once again. Thanks for your comment.


ExoticHippieQueen 4 years ago

What a thoughtless and basically reckless way to abandon your practice, regardless of the circumstances. No matter what the cause, he could have had someone contact patients. I don't know, Linda, but I would be done with this man!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi Amy, It's been over 24 hours since TV news segment, I was hoping to get a phone call today to pick up my records. I didn't. They did take the time to change their office phone from "temporary out of service" message to ringing and no one answering. I'm frustrated, but not giving up.


SilverGenes 4 years ago

Linda, you are awesome! I'm so proud of you for taking a stand and putting yourself out there to make things right! I'm sorry for your doc - things happen in our lives that aren't always perfect and I hope he gets the help he needs but people need their medical records. Surely this coverage will result in the right action being taken.


Roger Bamps from Belgium 4 years ago

Dear Linda Sunshine,

Committed to the welfare of others, is the most noble act that can be set.

And I have no doubt that it remains without result.

I have learned throughout history,

that people with your length, the greatest things have been achieved.

Long people catch too much wind, and not so great are all too quick(Example Michael Landon) (;o))

You as a noble country girl, "Bull's eye shot" because it vibrates even after up to Belgium. Good luck big TV personality!


Hunbbel Meer profile image

Hunbbel Meer 4 years ago from Karachi, Pakistan.

You are a gem, sunshine - a true human being. I appreciate what you did there, not only to become a voice for all the patients, but to also understand the 'possible' problem of the doctor, and not being judgemental at the very first opportunity.

I hope this matter gets resolved asap. Wishing you best of luck!


Matt 4 years ago

Please let us know, I will follow your blog, if you find out how to get our records back. I'm also a patient. It all makes sense as to why my appointment was rescheduled 2 times, then they said the doctor would "be there" but not doing the exam, so i canceled. This was about 3 weeks prior to the closing. That's what really burns me, they've known for a long time and lied to patients faces (i asked what was going on, they gave me a BS excuse to ignore the issue). They need to call every patient and have the office open for us to pick up our records.


Matt 4 years ago

I called today and now there is a voicemail that reads the letter on the door. However, it then says we have to send a notarized letter to a PO box to get our records. That doesn't explain how to actually GET them though.

Here is the address:

Dr. Ronald Mallonee

PO Box 781789

Orlando, FL 32828

So now we have to go out of our way to make a letter that says what? "I want my medical records" and have that signed by a notary? I'm furious right now.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Matt email me at lindabilyeu@gmail.com

I have heard from Dr M and I have the info on how to retrieve your records. Our voice was heard. I haven't had a chance to update this article yet.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Matt I just read your second comment. Yes, we have to go out of our way to get a "copy" of our records, not the original. I'm not pleased about this either, but I'll take it "for now."


drbj profile image

drbj 4 years ago from south Florida

I knew, Linda, you had intelligence. Now, based on this hub and TV interview, I also learned that you have beauty and determined 'chutzpah.' May I have your autograph?


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Silvergenes, Roger, Hunnbel and drbj! Thank you all you for your ongoing support. I truly hope this article teaches someone else in the medical field the right way to handle medical records and to never kick a patient to the curb.

Matt, Thank you for posting the address. My notarized letter will be in tomorrow's mail. With a receipt of the $10 I had to pay the notary.


teaches12345 profile image

teaches12345 4 years ago

So sorry you have suffered due to his personal problems. It is good that you would support him if he returned. Everyone deserves a second chance. You would think the Florida Dept. of Health would be able to rule records be sent to patients. Good for you, Linda, in getting this out there for people to take note!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi Dianna, The Florida Dept of Health did phone me yesterday. They told me they seen my interview on the news and suggested I file a complain. They already mailed me the forms. Since I did receive an email from my doctor today about how to retrieve my records I'm debating on filing a complaint. I really wish it didn't come down to this.

I also believe in second chances. I would also suggest he revamps his office staff. They obviously didn't have his back the way they should have.

I appreciate your comment.


Chininia 4 years ago

Hello, Sunshine625. I am/was a client of Dr. Mallonee. Can you please keep me informed as to how to get our medical records? Dr. Mallonee was the best doctor I have had, ever. My husband even liked him and that's saying something. Thank you for the news interview. Because of you, I found out about the situation. I was supposed to go back in a month for a regular appointment and refills. Not sure what I'm gonna do. Very frustrated. Thank you, again.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi Chininia, Thank you for your message. I agree that Dr Mallonee was/is the best doctor. He listened, he didn't just speak. He cared, he didn't have one hand on the door handle. He was informative, he supplied an abundance of information to his patients. He was/is also willing to learn from his patients. I truly feel he wasn't aware if this mess, until now. His office staff never should have abandoned the patients the way they did. I wish him a speedy recovery.

To obtain a copy of your records send a notarized letter stating "I need a copy of my medical records" with your name, address and date of birth to:

Dr. Ronald Mallonee

PO Box 781789

Orlando, FL 32828

Good luck! My letter goes out in the mail today. I wasn't happy about it costing me $10.00 for a notary to receive my own records. Keep us posted on your progress. Thank you!


MyMastiffPuppies profile image

MyMastiffPuppies 4 years ago

Thanks for sharing such an personal story. We recently moved and will soon have to find new Doctors and were having this very discussion about our medical records. It is amazing at how hard it can be to get something that is yours. Some make you feel like you have asked for some top secret documents or as if you are someone committing a crime trying to get your medical records. Kudos to you for taking action!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi MyMastiffPuppies, If your new doctor is part of a group or your records are electronic your chances are good for not having issues. My doctor practices solo and his records are still paper which is why this happened. And the office staff not having his back. Good luck to you!:)


MartieCoetser profile image

MartieCoetser 4 years ago from South Africa

What a catastrophe! Okay, we can have empathy with the doctor because he 'went down', but where was his office manager and/or why did he not make proper arrangements with him/her, or any other colleague of him? Some negligence can be tolerated by an open-minded person, but others are simply unacceptable, such as bad management.

Linda, you have a beautiful voice!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi Martie, Thank you for your comment. I agree with bad management. Very poor is more like it. Since I've been a patient for 18 years I have seen the staff replaced very often. Yet, I still went back because when you have the best why try the rest. Well, now I have no choice...at least for a little while.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

FYI: If this should ever happen to you...before a visit with your new doctor request a copy of your last 12 months of prescriptions from your pharmacist for proof of what medications you've been taken.


girishpuri profile image

girishpuri 4 years ago from NCR , INDIA

Doctors should not treat their patients this way, not good on their part.


billybuc profile image

billybuc 4 years ago from Olympia, WA

Linda, I would walk into battle with you any day of the week! I love the fact that you fought for your rights; so many people nowadays just roll over and allow this stuff to happen. Great job Linda! Maybe others will read this and realize that these kinds of practices are not alright!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

I agree grirshpuri.

As I would go into battle with you Bill. I don't believe in sitting back and not righting a wrong. I try to convince others to do the same. Some times it works, other times it doesn't. Thank you!


jcevans2009 profile image

jcevans2009 4 years ago from Boise, ID

Good for you for speaking up! I am so sorry that you had to go through this, but am glad that you are reminding people that they have rights as patients. You are an inspiration!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Thank you Judith. I appreciate your comment and support. We all have a voice and should use it to right a wrong. If this article accomplishes anything I hope it teaches others to not just "accept" wrongs, but to right them, not just for themselves, but for others also.


Cogerson profile image

Cogerson 4 years ago from Virginia

Hey Sunshine/Linda....congrats on your 2012 Hubbie Award ....I am very happy that you won. Your support to your fellow hubbers is truly an amazing thing. Thank you for the time you give to your fellow hubbers....it is greatly appreciated.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Thanks Bruce. It's all about giving back and helping others. I'm honored to have won the award and. Congrats to you also!


Chininia 4 years ago

Thank you Sunshine625 for the info. By chance do you have any advice on how or who to contact about getting prescriptions refilled. Both of my diabetes meds will only last for another five days. I know a walk in clinic was mentioned on the door note at the docs office, but what walk in clinic are they talking about. Plus, do you have any advice on a potential new doc? It took me two years to find Dr. Mallonee because I don't have insurance and pay for everything out of pocket. I'm so upset and frustrated by all of this. Are you aware of whether or not Dr. Mallonee will be practicing again in the future? Hopefully, the very near future. My apologies for asking you so much. Thank you for your time.


rajan jolly profile image

rajan jolly 4 years ago from From Mumbai, presently in Jalandhar,INDIA.

This attitude is not only unprofessional, it shows the callous attitude of the doctor as well as his staff. Whatever the reasons, the patients records should have been made available to them if such an urgency had arisen. It is downright disgusting.. You did a great job of standing up and voicing your opinion. Have you been able to you get your medical records by now?


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi Chininia, I feel your frustration. My suggestions are as follows. Your pharmacist who fills your prescriptions will be able to give you a printout of your refills from the last year free of charge. Take that print out to the Mini-ER which is located in the same complex as Dr. Mallonee and they should be able to prescribe you refills. Also take your prescription bottles with you to your office visit. If you could retrieve a copy of your most current lab work I would suggest bringing that also or else they might require you to have additional lab work performed. We are now using Dr. George Hudson in Avalon Park, not because we want to, but because we need to. He comes highly recommended. In addition I'm hoping that once Dr. M is back in tip-top condition he will be returning to his practice. I hope. Any other questions do not hesitate to ask. Good luck!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi Rajan, Yes this has been quite a fiasco and very irresponsible. I should have my records soon. The office added an address to the phone message for patients to mail in a request. Thank you for your comment.


Sherry Hewins profile image

Sherry Hewins 4 years ago from Sierra Foothills, CA

It sounds like quite an odyssey you've been on. I've had experiences in the past where I needed a medical record and a doctor was unwilling to provide them. They are sometimes quite possessive about those records. I really think patients should have full access to their medical records at all times and it should never be a battle. Thanks for an enlightening article.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi Sherry, I've never heard of a doctor being unwilling to give a patient their own records. UNLESS they have something to hide. Makes me wonder? I hope to get a "copy" of my records by the end of this week...or else, hopefully I won't have to go there, but I will.


Vellur profile image

Vellur 4 years ago from Dubai

I hope you get your medical records very soon. You have represented so many people by speaking out for them. You rock. I wonder why the doctor took off without a back up, whatever the reason maybe, he is totally inconsiderate. Fantastic job and voted way up.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi Vellur, Thank you for your support. I appreciate it. I'm still not sure what happened but I will keep everyone posted.


healthylife2 profile image

healthylife2 4 years ago from Connecticut, USA

You are a super hero to stand up for all those people that need medical records and for your family. Very inspiring and I hope you get your medical records since they do belong to you!!!


Chininia 4 years ago

Sunshine625 Thank you so very much for your advice. I will be following it. If you should find out anymore info on Dr. Mallonee's return, please let me know. Take care.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Chininia, Good luck. The Mini-ER treats their patients well. You could also find them online at http://www.theminier.org/


unknown spy profile image

unknown spy 4 years ago from Neverland - where children never grow up.

Shine, what you did is right. Some patients doesn't have the courage to raise their voice on this matter, you stand up for all those patients who needed assurance too and for their medical records. It's not a professional thing to do to just pack your bag and leave while you have so many responsibility to others. Maybe he could just appoint someone else to be on his office, answer phone calls and inquiries so as his patient would not panic.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi M., I agree most patients would just accept and move on. I'm not most patients and my doctor knows this.

The good news is I received a copy of my medical records today! Yay! My husband hasn't received his yet and I was fighting for his more than mine, but I am hopeful they we will receive them very shortly.


Alecia Murphy profile image

Alecia Murphy 4 years ago from Wilmington, North Carolina

See this is why people don't like doctors. They deal in generalities and politics when we are just patients trying to feel well. I can relate to what you are going through. I have not only worked in medical records but have dealt with doctors and as a result know what they can do.

You need your records because if you move or something happens, your future physician or emergency practitioner needs to know this information and it sitting in the storage locker of the doc's fiancé is not beneficial to you. My computer's acting a fool but I'm sure you did a great job, good for you to play up your resources. Excellent job!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi Alecia, I still like my doctor and I support his recovery. I just don't like how the patients were treated. No one likes to be kicked to the curb especially when you respect that person. I have received my records so far, I'm just waiting on Dave's. I know they'll be here soon. We are all set with a new doctor as of today. Thanks for your support.


Chininia 4 years ago

Hey Sunshine625 I went to the Mini ER today. That was a total bust. They don't deal with drugs, so they can't help with my refills. Thanks again for trying to help with the refill problem. I guess I will be off my diabetic meds for a while. Not having insurance makes it more difficult to be accepted by most doctors. I will continue to make more phone calls on Monday. I know that Dr. Mallonee's patient's weren't treated right with his suspension, but I really wish he was still practicing. Please keep me updated and I'll do the same. Thanks again for all your help.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi Chininia, I'm shocked and confused that they didn't offer more assistance to you. That's unlike them to not be more helpful especially since most of Dr. M's patients go there on weekends when the office is closed. I have a number for you. Email me at lindabilyeu@gmail.com. You will get the drugs you need. Think positive! :)


vocalcoach profile image

vocalcoach 4 years ago from Nashville Tn.

Linda - This is outrageous! Not to mention the danger in not being able to get refills on the prescriptions you need to take. And your husband with cancer! Hopefully your TV interview helped to open some doors.

Please let us know how things are progressing. Sending positive thoughts your way.


suzettenaples profile image

suzettenaples 4 years ago from Taos, NM

Linda: What horrible irresponsibility by everyone! Good job in going to the media and having your voice heard. Some sort of arrangements should have been made ahead of time so patients could get their medical records - you are absolutely correct - they belong to the patient, not the doctor. The doctor just houses them so he can treat you. I am sorry to hear about the doctor, but he or the state should have seen that medical records were available to you for pick-up somewhere. People don't think through through the consequences of their actions in these matters. Kudos to you for speaking up! Hope your husband is doing well!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

VocalCoach, SuzetteNaples, I agree with your thoughts. It was irresponsible and unprofessional behavior for the office staff to casually kick the patients (their paycheck) to the curb. As of today I've only received my records. They must be moving in slow motion. I'm beginning to get a bit fired up again. My husband has taking a licking, but keeps on ticking. Thank you for your support.


rcrumple profile image

rcrumple 4 years ago from Kentucky

Linda -

To think of you assisting me today when you have a husband with cancer to think of heightens your value of a human being with me greatly. Yet, I am embarrassed that I pestered you over something so minor, when you have much more important concerns to deal with. You presented the Hub exceptionally well. I'm glad things are getting better with your doctor. God Bless!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi Rich, Thank you for your comment and support. I appreciate your friendship. Yes, my doctor will prevail...Sunshine has got his back :)


Ruchira profile image

Ruchira 4 years ago from United States

It sure is ridiculous how a doc lost his license to practice and he was not given time to notify his loyal patients.

Maybe his secretary could have done that...they usually give 24-48 hours notice...correct?

Anyway, I am glad that he is gonna come back soon to practice but, how are you managing on your refill orders, Linda?

Wishing you and your family peace amidst this chaos!

This was an interesting hub and you sure rocked it in the interview...cheers!


Glimmer Twin Fan profile image

Glimmer Twin Fan 4 years ago

Wow, what a powerful hub! I'm glad it seems like the situation is getting better.


Stephanie Henkel profile image

Stephanie Henkel 4 years ago from USA

You are one persistent lady, Linda! Great hub, and it good to hear that this is being resolved. Too bad you had to go through so much hassle, though!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi Ruchira ~ GlimmerTwinFan ~ Stephanie Henkel ... I appreciate your comments and support. I spoke with my doctor the other day and we sorted out some of the chaos. It was a learning experience for the both of us and fellow patients. I have spoke with other patients due to this article and the interview and we are in constant touch and agree that we still support our doc. We live and learn.


Docmo profile image

Docmo 4 years ago from UK

Still awesome!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Thanks for your awesome comment Doc!


Matt 4 years ago

Hey everyone, just found this PDF explaining everything that went down with our Doctor. I got my medical records about a week after asking for them in writing and have seen a new doctor since then. Here is the link:

http://www.healthgrades.com/media/english/pdf/sanc...

Makes you really reconsider everything about him.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Matt,

Like I've said before there are always two sides to every story. It sounds to me that Dr. M was most likely being a stubborn. Haven't we all took a stand at one time or another in what we believed was right? Haven't we all made mistakes? I've done both. Many times. I believe in 2nd chances. Not 3rd.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Medical records have been received! Way to go Dr. M.


RTalloni profile image

RTalloni 4 years ago from the short journey

So glad to read this last post and learn that you've received your records, and to see that others have already benefitted from your efforts. Your work paid off and the fact that you shared the experience here may be a huge help to more people yet.

Seems you tried to maintain a balanced perspective in the situation while this so-called professional treated his patients with carelessness at best. Hopefully he will learn from your example!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi RTalloni, Thank you for your comment. Yes I finally received both mine and my husbands medical records. It's all good. Just waiting for our doctor to get healthy and back to practicing medicine once again.


bgustafson 4 years ago

I have been a patient of Dr. M. for several years. I only found out about this by trying to get my prescriptions refilled and called the office. The recording certainly was a surprise and very unsettling. I do hope he will be returning in October or November. Leaving all of his patients without a reliable staff to handle our records etc. was unexcusable. Of course, his staff left a lot to be desired on a good day.

I look forward to his return in the near future.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi bgustafson, It's nice to hear from a fellow patient of Dr. M. I understand that you were as surprised as the rest of us. Hopefully he will back in business very soon.

Whoever finds out first be sure to let the rest of us know. Thanks!


psneddy 4 years ago

The message on Dr Mallonee's phone now instructs to send $15 for our records. Did everyone else have to do this?

I got a 30 day refill from a CVS minute clinic on Lee Vista Blvd but my new doc appt isn't for another two months. *sigh* The NP at CVS did give me another doc to try to get in sooner.

There is a $6 notary at the Chickasaw/ Curry Ford shopping plaza, which I'm willing to do-- but $15 on top of that for copies??! ~:(


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Absolutely not! Why should you have to pay $15 for a copy of your own records. If they had just left someone in the office for us to retrieve our records there would be no cost for Dr. M's fiancé to go to Kinko's to make copies and then have to pay for shipping. I sent a receipt for my $10 notary along with my notarized letter, but I didn't get reimbursed. I strongly suggest against sending money, we didn't casue this problem. The office staff did. That's insane to ask you to send $15.00 and that irks me. Keep us posted. I'm going to see what I can do about this.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

psneddy, I checked the voicemail again today 10/2 and the $15 payment is still there. I continue to advise against it and I emailed Dr. M and told him it's wrong to charge the patients for a copy of their records. I haven't heard back yet. No surprise.


lrc7815 profile image

lrc7815 4 years ago from Central Virginia

I salute you SUnshine. You stood up for what was right. I worked in healthcare for 35 years and I have seen this happen. Most people are afraid to stand up because they think their medical care will be affected. So, it happens again. I'm really proud to be a fellow hubber of someone who has guts enough to do the right thing. Voted up and awesome.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

lrc7815, One thing I have learned is to never be afraid to have your voice heard. When you feel you have been wronged you need to fight to make it right, you need to protect the person after you from being wronged also. When we all work together as a team and have each others back hopefully, I repeat hopefully others will learn never, ever to wrong a person again. Thank you for your comment.


lrc7815 profile image

lrc7815 4 years ago from Central Virginia

Hi Sunshine! I completely agree. I've been an activist since I was about 18 years old and an organizer since I was about 28. I am always amazed at how many people are angry about an issue but not willing to have their name (or face) in the news or to even have their circle of friends see them standing on a street corner holding a sign. You are right about stopping injustice before it can affect someone else. I see it as a moral obligation. :-)


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

It must be in the name. This world could use more "Lindas" :)


Shawn 4 years ago

I have been with dr m for 5 years now. I have found a new dr. (Melissa Hartman ). She is awesome. I really wish only the best for dr Mallonee. He was the best doc I have ever had. Godspeed Dr. M


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Thank you Shawn for sharing. I'm sure Dr M appreciates your support.


Shawn 4 years ago

Sunshine625 ,

Do you know if and when dr. M will be returning? I also have to say I was on a medication that I needed for a condition I had been dealing with for years and I was forced to come off of the med cause the office could not refill and I could not get with a new doc for 2 mos. I have since found a great doc and am back on my much needed medication. It was a hard two months that could have been avoided. I support and wish dr. M the best. Truly a great Doc with the best patient bed side manner.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

I'm sorry you had to deal with being off Meds. I'm glad everything worked out for you! He mentioned he'll be returning by December, but in a different location. Still in east Orlando.


Shawn 4 years ago

Thank you sun. I will monitor this blog as I am sure you will let us know when dr m returns.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

I absolutely will Shawn. Anytime I get some news, y'all will be the first to know. Take care of yourself :)


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

(11/3) I have sent Dr. M at least 4 emails in the past month and I haven't received a response. Since the last he told me he would be in "treatment" and have his laptop I figured we would hear something, yet we haven't. Today I just sent him a farewell email wishing him the best. I don't have the patience to be a patient patient (humor intended). I'm moving on.


Denise Handlon profile image

Denise Handlon 4 years ago from North Carolina

Way to go, Linda-awesome activism! Up/U/I/A & sharing. What a great hub to read on election day, hee hee.


psneddy 4 years ago

I sent my request for records in, with a notarized letter. It's been over a month and no response. Found a great new doc office, though, thankfully (Orlando Medical Centers on Lake Underhill--Dr Neil Coskun). Guess I'll have to repeat my labs all over again *sigh*.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi Denise and what an excellent Election Day it turned out to be!


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi psneddy, I'm glad you found a new doctor. I did also. He's not Dr. M, but it looks like we had no other choice. I've tried reaching out to Dr. M via email but I have not received a response in over two weeks. We continue to wish him well and hope that he's doing well. Good luck to you and thank you for reaching out with your update.


Joe Pistone 4 years ago

Any updates and or contact numbers or email for Dr. M and how soon or when will his new practice be opening?


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi Joe, No word at all from Dr. Mallonee. Last he told me was that he'd be back in business in Dec. and patients will be receiving a postcard notifying them of his new location. He's not responding to emails, nothing. I hope he's well. This situation is just messed up.


rudym46 4 years ago

I sent a notarized letter a few weeks ago to Dr. M to get my records not knowing I had to pay $15 too...I think that's ridiculous, I never had to pay for a copy of my records from any other doctor. Yesterday, December 6, I got a letter dated November 1 saying send us a check and we'll send your records...this is bad business practice especially if he plans to open again. I hope all goes well with Dr. M because I really liked him but won't return if he opens his practice up again.


Sunshine625 profile image

Sunshine625 4 years ago from Orlando, FL Author

Hi Rudy, I'm in total agreement with you. It's unprofessional to ask patients to pay for their records. We didn't create this mess, why should we have pay for it. If this situation was handled more professionally patients would have been more understanding. I also wish Dr. M the best, but I doubt my family will be returning either. It's a sad situation all around. Your records should have been sent to you.


expertscolumn profile image

expertscolumn 3 years ago from New York

Awesome Linda, you stated your point and problem clearly. It's good to be on the right side of the law. Just pray for the Doctor, he's a human being and needs support doing this tough time for him.


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Hi Expert, My doc has my full support. We just wish we would hear something from him. We are now into January and no word on his return.


expertscolumn profile image

expertscolumn 3 years ago from New York

I hear ya, during this time see if you can obtain copies of medical records from diagnostics lab you may have visited, they usually keep a copy and mail the original to the doctor. Additionally you can try to see if your County Health and Human Service can help you in any way.


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Hi Stanley, We have our records. If we don't hear from Dr. M soon we will check with the AMA. It's more for concern about his well being. I appreciate your concern.


Sc186 3 years ago

I am a patient of Dr.Mallonee for the last 10 years. During this time he was stabbed. There was no note or message. We were left scratching our heads. His office was unreliable after dr. Hudson left. After he started practicing again I decided to give him the benefit of the doubt even after hearing of he was an alchoholic. Then he opened Waterford park and we went through the same situation again. At least we heard he as on medical leave. I can't when he put his patients well being at risk as well. I had him miss a condition and ended up under a surgical knife. I have spoken with several of the staff and I know dr. M was working very hard to keep the doors open even to the point of paying his staff out of his savings. The staff has to pay bills and support families too. So I get their need to leave. If you want to see the suspension papers they are available through Florida health. Hopefully we will the status change. You should know that by law he is legally allowed to charge you up to a $1 per page for a copy of your records. So the price is not that bad if you have a binder of records like I must. That is all healthcare providers and they are legally required to keep records for a certain number of years. They would never give the original copy. It is a whole lot of legal requirements that a doctor must meet to practice. Insurance etc. I miss his easy demeanor and his willingness to listen. I don't love my new doctor at all. But she is reliable. Unfortunately being on medications it was like being stripped searched and as a grown woman kind of demeaning. Unfortunately we are moving and I now have to get my records and this is a nightmare.


sdkc 3 years ago

I am also one of Dr. Mallonee's patients and have been for 7 years. This is not the first time there has been occasions where the office has been shut down. I have heard a lot of rumors and was there when Dr. Hudson left, but never had any reason to believe any of them. I would have hoped he would not be that irresponsible. Unfortunately, it left us all scrambling for a new doctor and has put us out. I know it is common practice to charge for medical records. My eye doctor just charged me $1 for every page or they could fax it to another doctor. I am moving out of the country and need my records and having a physical copy is necessity. My new doc looked at me like I was making this up.

I was due a prescription refill and called the office only to have it on the answering service for days during business hours. I happened to be at target and asked my pharmacist if they knew what was going on as I was thinking he may have been ill again. They told me unofficially they had heard rumor that his license had been suspended. So naturally I googled it. I was surprised that there was nothing on the on the internet. I thought this can't be true... if it was somebody was left high and dry there would be info somewhere. I then went and started looking through medical pages through the board of health and there was the suspension in black and white. I couldn't believe it. I admire your courage in making sure people were aware of this issue. I had not. I sat back and waited to see if we were going to be able to get our records.

As of 6 January, I haven't a clue where to start to get the records. The phone no longer has a message at all so I am wondering if anyone has gotten this postcard or had their records successfully given to them without this fee?

I have to say, I am saddened by this situation. First Mr. Mallonee did not rush you, he answered questions, he listened ( a rare quality in a doctor) and I believe he genuinely cared. I feel bad because I know this is probably horribly embarrassing for him as this is his second practice move due to something avoidable. He is human. We all have issues. Of course we want to hold him to a higher standard as he has a huge responsibility for the wellbeing of others. So at this point, I don't think I would switch back due to how hard it was to establish myself with another doctor.

Has anyone received a postcard or any information regarding a new phone number or where the new practice will be located? I don't even know where to start. Frankly, I won't send a dime until I have some proof I am not just sending a check to the unknown. This is so frustrating. I am thankful you took the time to put all this out there. This has been more insightful and provided a bit more info than I could get!


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Hi SC, I'm sorry you are so upset but I understand your frustrations. No one has received a postcard yet. Dr M is aware of this article and I would hope that he or his fiancé would take the time to post a comment and keep us informed. I wish you luck with your move.


carrie Lee Night profile image

carrie Lee Night 3 years ago from Northeast United States

Sunshine 625: Thank you for writing such a tasteful and meaningful article on your person experience :) I could feel your frustration and how hurt you were in my laptop. I have worked in the medical field for about ten years now and know these situations can be tricky....having said that there are some reasons why it is not that easy to get your original medical records.

1. It is standard that in the Patient Bill Of Rights they have the right to their medical record and copies, however.....the original record in most states are the practice's property not the patients. The reason for this is the original record is a legal document....which has to be kept, for most cases, a minimum of seven years, from the pt's last visit, in case a legal matter arises.

2. Privacy Practices- to allow pts to get their original records without proper identification is against HIPAA and could result in a lawsuit.

I am happy to hear that everything has resolved itself. I think things could have been handled better by the practice....I know I would have voulteered a few hours a day to make sure patients had their medicine and made copies of important records for them until such time I knew what was going on.

I think you did everything you could in a tasteful and compassionate manner :) He is very lucky to have a patient like you who's loyality and understanding could see things through. I wish your family well and hope in the future you have nothing but good experiences at your doctors office :)


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Hi Carrie, Thank you very much for sharing the above information with us. I was aware of the majority of it, but many patients aren't and you helped fill in some blanks. I wish you were on staff at Dr. M's office, the transition sure would have gone much smoother. At this point I would just appreciate hearing that he's doing well. I've reached out via email, but nothing yet. I'm thinking positive! Thank you for your well wishes. Wishing you the best also.


vocalcoach profile image

vocalcoach 3 years ago from Nashville Tn.

I admire you Linda and how you boldly took charge of the situation. You are a wonderful activist! Thank you for sharing this experience along with the photos.


Rusticliving profile image

Rusticliving 3 years ago from California

How frustrating that must have been be for you Linda. I do admire the strength you had to take this on and at the same time continue to support your Dr. without undue judging. Thank you for sharing this. I'm sure it woke a lot of people up! ♥


fpherj48 profile image

fpherj48 3 years ago from Beautiful Upstate New York

WOW!....You attracted traffic from NY to Calif on this great hub, GF....I had to read it again and especially watch the video......You definitely belong on TV!

What ever happened to our dream of replacing Hoda and Kathie Lee? I think that was dream # 785.........This is better, the second time around....just like Thanksgiving dinner!


silent person 3 years ago

I worked for Dr M and his wife Val,

crooked as they come. Trust me.


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Hi Audrey and Lisa, Thank you for stopping by and for your support! We have to do what we have to do to right a wrong.


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Hi Effer, This hub is always full of surprises. You never know who is going to stop by for a visit and have their voice heard. I want to be Hoda, not Kathie Lee!


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Hi Silent Person, I appreciate you sharing your opinion. If you are speaking from hands on experience and not from bitterness feel free to continue on... I didn't know Dr. M was married to Val. They have been engaged since the stone age, but didn't know it was legit.


SILENT 3 years ago

Actually they were carrying on for years, even back when we were in the Publix parking lot. I unfortunatley know more than I care to shar. Im just glad after these many years it's come to surface. I have no hard feelings for him. I feel sorry for him. He was like a puppy dog if you will. Not much they did then was legit


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

I feel sorry for him too. There's nothing likable about that woman. I believe she took him down to her level. It's a shame. Love is obviously blind.


silent 3 years ago

Im glad his old partner separated from him, so he wouldn't be dragged down with them. He was gone much of it on other medical obligations. He wouldn't deserve that. I feel so incredibly bad for his trusting patients. Especially those with chronic illnesses.


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

I never truly believed the reason for their break-up. I had a feeling there was more to it. Dr H has done well for himself even though I don't like that he doesn't see new patients who don't have insurance yet they are willing to pay up front.


silent 3 years ago

If either of them are reading this..... I heard about your shut down by word of mouth. Im so surprised it took this long. They will know who I am. I was a good employee, actually incredible. but, I began to know too much. You know what they say about Karma. I hope you all get your records and you can continue to trust those doctors that honor their liscences as MD's.


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Thanks for your input silent, even though you weren't that silent:) I hope they read this also because as patients we trusted Dr M and I feel we deserve the same respect we gave him.


silent 3 years ago

I honor my commitment to the health care industry to this day. Your point before about' "taking him down to her level" oh so right you are. I told him as I walked out the door, "she refers to you as her puppy dog, lap dog and she laughs about it, and how pathetic he is!" Best of luck to all who were harmed from this.


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Silent, We live and learn. Hopefully he learned from this mistake. He's an excellent doctor and when all is said and done that's how his patients will always remember him. His personal life is his business and he has to deal with that.


Sr 3 years ago

We were pattients for ten years but I did leave after some gut feelings I had. Personal life is his business accept When it spills into your moral responsibility in your job. New something was up he needs help and coming back to practice anytime soon is not a good idea.


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Hi Sr, I agree his personal life is his own business. Let's just hope he's getting the help he supposedly needs.


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Another update has been posted. I can't confirm it's accuracy, but gut feeling tells me it's most likely factual.


Mustangluver profile image

Mustangluver 3 years ago from South Fl, the Treasure Coast.

The same thing happened to me. My doctor won a lawsuit of $5 million dollars and just left his practice!


CSM 3 years ago

Good afternoon, Has anyone received an up to date information on Dr. M. I've been a patient of his since 1997 and absolutely enjoy having him as my physician.


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Mustang, It's a shame your doctor took the money and ran.

CSM, I posted the update above and now below. I enjoyed having him as my physician for the past 18 years also.

"I post this update with a sad heart. I was attempting to renew a prescription today and the pharmacist noticed Dr. Mallonee as the prescribing physician.

Even though I informed the pharmacist the prescription wasn't from Dr. M, he still felt compelled to inform me that pharmacists were told to not refill any of Dr. M's prescriptions because he's been disbarred and his license has been revoked.

I informed the pharmacist that Dr. M is getting help and will be back. The cocky and arrogant pharmacist said, "Not in this lifetime."

So, it's not looking good for Dr. M. Hopefully his former patients have found new doctors and are being well taken care of.

If only Dr. M cared about his patients as much as we care about him this entire mess never would have happened. I still miss him as does my husband.

We have a new doctor, but he's not as good as Dr. M. No one could compare to him. Yet, life goes on. I guess it's time to stop waiting for his return."


CSM 3 years ago

I absolutely agree with everything you have written. I do have another doctor but don't feel as comfortable as I did with Dr M. I pray that his life turns around. I will keep an eye on your post. Thank you


Mustang 3 years ago

Sunshine, i was forced to get a really nasty doctor whom i am now able to get rid of as i now have medicare. I could not believe how unfeeling a doc could be by just abandoning all his patients. I went to the office as i had an appt and there were workers ripping the place apart..i was like wtf is going on? Of course they didn't have a clue. There was a sign on the door that said go across the street if you need a doctor..I went and she didn't take my insurance so i had to go through the misery of getting the insurance she took..it was downhill from there on in.


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

CSM, I hope for the same thing. Dr. M is missed by many patients. Thank you for stopping by.

Mustang, That doctor needs a lesson in his bedside manner, which Dr. M excelled at. He listened and cared which was so obvious to his patients and that's why we kept going back. If only we still could...


Pattie 3 years ago

Sunshine, it's a she..You'd think a female would be more sympathetic..not this one. And her office has only one employee who is also a total bitch.


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

From my experience with female doctors Pattie I have to say that I'm not surprised. Female nurses have much more compassion than the female doctors. Others might have different opinions, but I steer clear of female doctors. As for the employee, be glad you don't have to live with her! Haha!


Mustangluver profile image

Mustangluver 3 years ago from South Fl, the Treasure Coast.

I am just so happy i can now choose the doc i want and need.


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

I'll be happy just to find one I like again. And trust. And who is reliable.


DanaTeresa profile image

DanaTeresa 3 years ago from Ohio

Finding a good doctor is tough. I have yet to find a primary that I am happy with. I can imagine how stressful it must be to lose a doctor you are happy with... My doctor went on an extended vaaction without having a backup or referring patients to anyone but urgent care or clinics. Why do they do that?! Don't they realize a lot of us will need things? Or they just don't care. It is frustrating....

GREAT JOB with this. Perfect mix of telling your story and raising awareness about patients rights and doctor's responsibilities. I am glad I finally got the time to read it. You rock!


mustangluver 3 years ago

Great update. I also had a really bad incident with a doc and her staff..i decided to not go back there. I wrote a letter asking for my records and get one back saying they would not give me my records. I wrote back saying i had the right to my records with an explanation of why. They still refused..so i couldn't get anyone to help me. Then i go to my gyno and was told i couldn't go there anymore because of that primary..i was in shock..and they wouldn't tell me why..


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Hi Mustang, don't you just love doctors who make up their own rules along the way? It's a darn shame. And we're supposed to trust them since they take an "oath."


Tinad 3 years ago

Any news on Dr. Mallonee ? He has been my Dr. for over 10 years and he has been handling my disabilty for all this time. Now I am need of his help again for my yearly evaluation...I have found another Dr till he comes back but this Dr is treating me based on a few papers they sent the Dr in the beginning so I'm not sure if he will fill my papers out. I really and Dr Mallonee comes back really soon. I really need to get in touch with Dr Mallonee but just not sure how.


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Tina, I wish I had answers for you. I've tried reaching out to Dr. Mallonee, but I haven't received a response. I miss you also. As does my husband. I'm still thinking positive that one day he'll pop up again. Good luck with your disability. I hope you are able to find a doctor who could help you in the meanwhile.


molometer profile image

molometer 3 years ago

What a shocking story.

That pharmacist was very unprofessional making comments about a doctor who is obviously unwell.

What a shame the Doctor didn't reach out for some help himself.

The office manager is about as sensitive as a rock.

My word what a mess.

Well done Linda for kicking up a storm.

All the votes.

BTW you have a great TV presence.


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Thank you Michael. I agree about that rude pharmacist, I have no intentions of giving him my business ever again. I appreciate your comments. I still hope to hear from my doc one day. Many of us do.


Vix1207 3 years ago

Has anyone received word on how to retrieve our records from Dr M's office, or if they are even there anymore? I'm worried they may be dumped.


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Hi Vix, There is still no word on Dr. Mallonee or the patients records. We are still hoping he'll surprise us one day and make contact.


Vix1207 3 years ago

Hi Linda, Just read through some of the previous post above & wondering how others received their records from Dr M.


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Hi Vix, I strongly doubt many patients received their records. The many that I heard from via this article or email haven't received theirs. It's a shame.


CrisSp profile image

CrisSp 3 years ago from Sky Is The Limit Adventure

I only got the chance to read this now Linda but I'd say way to go for your courageous behaviour to be that voice....and thanks to Daisy Mariposa for posting this, I wouldn't have known such very important message.

Here in Canada we have all the right to access our medical records for a fee (of course) because as you said, our medical record is indeed our property. Basically, we pay our doctors to keep it safe only just like how we pay our accountants to do their jobs.

Great article and perfect reminder for me to find a good family doctor here in the new place...current family doctor is now an hour away from us.

Well done Sunshine. Keep up the good work and I wish you and your family well.

Love from the sky~


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Dr. Mallonee is back! See photo above for information.


marcoujor profile image

marcoujor 3 years ago from Jeffersonville PA

Only reading this and watching your video now...

You are a classy, strong and decent woman, my dear friend. I am happy your doc is back. Love, MM


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Thank you CrisSp!

Hi MM, I appreciate your thoughts and comments. Always.


CSM 3 years ago

I just got back onto your blog & was excited to read the news. Have you seen Dr M since this announcement?


Sunshine625 profile image

Sunshine625 3 years ago from Orlando, FL Author

Hi CSM, No I haven't been to see Dr. M yet because he only accepts Private Pay or Medicare. I hope that changes soon. Since my last post I did hear that he's working on having his own office again soon.


CSM 3 years ago

Well, I can't afford private pay but will be on Medicare in January, that's only a month away now. I'll check your post more often for updates. Hope you & your family had a wonderful thanksgiving.


FlourishAnyway profile image

FlourishAnyway 2 years ago from USA

You were very well spoken and convincing in that tv interview. I've heard of this type of thing happening. Contingency plans would have been good. Sheesh.


Sunshine625 profile image

Sunshine625 2 years ago from Orlando, FL Author

Hi CSM, We feel the same way about private pay. We were recently at our present doc's office and a patient was very upset over having to pay $125 (private pay) just to renew his presciption. Wow!


Sunshine625 profile image

Sunshine625 2 years ago from Orlando, FL Author

Hi Flourish, It's all about righting a wrong, as you well know. Thank you!


Ziv Meltzer 2 years ago

I believe we all can, and should, have access to our medical records. Cases like yours happen all the time, and since you rightly write our medical records are ours, why not have them at hand? That's why I started Hello Doctor, an iPad app that helps you organize and access your medical records anytime, anywhere, regardless of who your doctor is. I'll be happy to have your feedback on the app: https://hello.do/d/wb.

Cheers!

Ziv


PurvisBobbi44 profile image

PurvisBobbi44 2 years ago from Florida

Sunshine,

This was a stressful issue for you and your family, and I admire the way you handle it. I hope you obtained your medical records in the end.

Best wishes on this issue and I hope it is solved now.

Bobbi Purvis


Sunshine625 profile image

Sunshine625 2 years ago from Orlando, FL Author

Yes, Bobbi...we received our records. It's all good now.


fpherj48 profile image

fpherj48 2 years ago from Beautiful Upstate New York

The most important lesson we learn here, is: To bring attention to anything worthwhile......WE HAVE TO SPEAK UP!! Those who sit around silently complaining...get zero results! No one can ever accuse our Sunshine of sitting around on her duff!!.....

She "Makes it Happen!!"


Sunshine625 profile image

Sunshine625 2 years ago from Orlando, FL Author

Thank you Paula! :)

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