i was terminated as biller because it was said that I called patients emeg. number, who was her sister and told her that if the patient didnt call us ASAP she would owe us alot of money. All we needed was updated insurance information, I knew the insurance was going to pay. I would never had said that . What information can you ask emergency contact numbers. Cant they be used by collection agencies? I believe I was terminated unjustly, been billing for 12 yrs???