Exciting New Ways to Greet Customers on the Phone
May I Help You?
There are plenty of boring ways to answer a phone while at work. Some of the most popular greetings I hear each day when I deal with customers on the phone are:
"Good morning, this is _______. How may I help you?"
"Hello, you've reached ________."
"Good afternoon. My name is _______. What can I do for you today?"
"Hi, this is ________. How may I direct your call?"
"Thank you for calling ________. This is _______ and I am happy to help you."
I am here to say I am simply tired of all the monotony. It's pretty much the same greetings day in and day out. Well, I would like to liven things up a bit. I want to create a list of inspiring and innovative new phone greetings.
Now, I am asking you to think a little "outside the box" today. You might not be ready to incorporate these bold new phrases into your daily work life. It is OK. Not everyone is ready to get on the bandwagon just yet. Perhaps you'd still like to take some time to enjoy some of these wonderful new greetings I assume the world will start using while at work in the very near future. I am basically introducing you to the telephone greetings of the future. You can thank me later.
The Bold and Honest Approach
I have some phrases I feel will be some real winners with customers in the future. Instead of hearing the same standard, overly cheerful greetings from call center workers and receptionists, customers might appreciate a good dose of reality. Some examples of bold and honest greetings are:
"Thank you for calling five minutes before closing. If your call is going to be complex in any way, perhaps you might want to call back during the other 8 hours and 55 minutes we are open each day Monday through Friday."
"Hello, I hope you are having a better day than I am having. How may I help you?"
"Hi, I don't have time to take your call because I'm overwhelmed with more important work, but I have no choice. How can I assist you today?"
"Greetings! Please make this as short as possible... I need to use the bathroom."
"Good afternoon. If you are making a payment, please have your credit card ready. If you have a question about your account, please have your account number ready. If you are prepared, I can really help you. If not, not so much."
"Thank you for calling Frank's Flaming Fire French Fries. We really need some money to pay our bills, so I hope you are making a payment today."
The Casual Approach
Who wouldn't want more fun while at work? Some companies are just so uptight! They expect the folks answering the phone to sound professional all the time. You know what is interesting? It is exciting to call a worker who knows how to be fun and casual on the phone. Let's explore some greeting options:
"Yo, what's up? You've reached Teddy. What do you need today?"
"Hey, bud! Let's rock it out with this call. Let me crank up the music and let's get down to business."
"Hey there! Thanks for calling. I would like to try to guess the reason you are calling. Are you ready?"
"Woo-hoo. Hey, how are ya today? I've got a weird rash right now, but other than that, I am pretty good. What about you?"
"Hey friend, why are you calling today? I hope you are having a freakin' great day!"
The Confuse the Customer Call
Sometimes it is just fun to play a little prank on your customers and callers. What better way to do that than to answer the phone in a way that totally confuses them? After all, we are all accustomed to certain greetings from certain companies. Why not change that by answering the phone in a way that makes the caller believe he's reached the wrong number?
Some exciting greeting suggestions for confusing your customers include:
"Hi, you've reached Billy Bob's House of Pretzels, Pizza, and Dart Boards. Nah, just kidding. This is Brenda from Dr. Barrett's office."
"Hola... Bonjour... Ciao... Guten Tag.... Just kidding. I don't know any other languages."
"Hello? Hello? I can't hear you... you're breaking up... you're not on a cell phone?"
"Hi, how can you help me today? I am tired of helping everyone else. Let's reverse roles and see how it goes."
"Spiders! Spiders everywhere!!!"
"Hi, you've reached Patrick. Would you like to share any secrets with me today?" (It helps to whisper this into the phone.)
Children and Pet Greetings
Why should you have to do all the work and make sure everyone is feed? What is up with your kids and pets not contributing? They want to eat, don't they? I mean, sure, there are those pesky child labor laws and all that, but don't let that stop you. Put those pets and kids to work on the phone. You might just find you no longer have to answer the phone.
Awesome greetings your kids and pets can use:
"Hi, this is Austin and Daddy doesn't have time to talk to you right now. What can I do for you?"
"Thank you for calling Ellen's Daycare Center. This is Kaitlyn. I am only 5, so be nice to me."
"Woof... woof, woof, woof... grrrr."
"Meow? Meow, meow, meow."
"Tweet, tweet, chirp, chirp..."
Let's Put These Ideas Into Action
As you can tell, all these greetings are definitely more interesting that the tired old greetings we've come to expect from companies. I can't wait for the day when employers begin implementing these much needed changes in telephone standards at companies across the U.S. and possibly the world.
If you are a business owner, please consider using some of these greetings. Not only will you get attention (and I would assume major respect) from all your callers, you will be an innovator. Don't be afraid to take some bold chances with your company! The time is now to begin this exciting telephone greeting revolution.
Copyright ©2012 Jeannieinabottle
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