Telus vs. Shaw - Is One Better Than The Other?
Money saving choices
With the economy and wages the way they are today, it doesn't make sense to spend money irresponsibly on something that you can find elsewhere for a better price.
I had been a Telus customer from long before they changed their name...which is a long time. When we first moved into our house, Telus came to hook us up. Everything was good until the promotion ended. After all was said and done, we were paying $240.00 a month for cable, phone and internet.
This was ludicrous. After looking into a couple of the advertised specials, we decided it was time to switch.
The sales representative who contacted us assured us that we would still receive all the television channels that we were enjoying through Telus, plus a few that weren't in their line up, and we would have everything for the price of $180.00 a month. Already this was shaping up to be a good move with a savings of $60.00 a month.
After receiving a bill for services in the amount of $95.00 before we were scheduled to be connected, we called Shaw. We then learned that the sales representative dated the service order for two weeks prior to our bill and quoted us the wrong price to boot.
As it turned out, we would be charged $120.00 a month, which gave us an addition savings of $60.00 for a total savings of $120.00 a month. The bill we received was for the PVR rental, and was the result of the original representative dating the service order incorrectly.
Somewhat mollified, and pleased with the reduced prices, we confirmed the service date for January 30th at six p.m. - the only time we could be there to have everything installed.
The hook up day finally arrive, and we awoke to no service. Since we were scheduled for connection to Shaw later that evening, we decided not to bother phoning to ask why we had been disconnected.
When I arrived home from work, I saw a notice from Shaw stating that they could not connect us as were weren't home. I called to explain that we had scheduled the hook up for 6:00 in the evening and was told that the installation would take approximately four hours, so they could not connect us that late in the evening. Of course, we hadn't been informed of this policy. The soonest another technician could hook us up was February 10th, nearly two weeks away.
To make a very long and arduous story short, Shaw compensated us for the lost time and services and we were finally able to use our phone, televisions and computers again.
Bad and badder?
I can't even begin to tell you the hassle it was to move our service from Telus to Shaw. Both companies told us what we wanted to hear and both of them lied to our faces. Disconnection and re-connection took forever, with both companies stating the other was to blame. Complaints fell on deaf ears, and of course, we were the ones who suffered the loss.
You would think that after all was said and done that we would be content with our services, and to be honest, we were very happy with the quality, but we were not thrilled with the monthly bills which ended up being more than we had been paying before the switch.
After several years of trying to reduce our bill and still keep the channels that we enjoyed, Telus finally had a promotion that beat everything. We would save $1500 in the first year alone, and when the promotion was over, we would still be saving more than $70.00 a month paying 'regular' prices.
Shaw tried to tell us that there was no way Telus could afford to connect us for those prices, but after careful consideration, and the knowledge that something would go wrong because it always did when it involved these two companies, we still decided to switch back.
Switching back to Telus was a lot easier, than switching to Shaw. The only problem we encountered this time was the deletion of my husbands email account - with all his saved emails. After weeks of back and forth phone calls, we were told that sorry...they couldn't find the lost emails. So, they compensated us for the inconvenience with another six months of promotion and two extra movie channels for free.
At least this time around we were spared the lies and loss of service.
As of this writing, my husband has finally settled down about losing his emails, and is enjoying all the channels that he previously enjoyed before switching to Shaw. We have finally come to the realization that neither one of these companies is truly concerned with their customer's problems, their concern is with their financial bottom line.
I suppose, in the long run, it really doesn't matter which company you pay. If you can afford the price for the privilege of watching television and using your computers, everyone wins.
I guess it really is true...you don't appreciate what you have until it is gone...
While it is understood that there are horror stories about customer service with both of these companies, and that it totally depends on who you have on the other end of the phone line, we were still very surprised that not one person at Telus was concerned with the fact that we wanted to switch our services.
I guess it comes down to the numbers game, with the individual customers left to fend for themselves when it comes to the quality of service and pricing. When we initially signed up for optic T.V. we were treated like preferred customers. Considering I had been a Telus customer long before they changed their name, I presumed we would continue to receive the service I had come to expect.
Unfortunately, no effort was made to help us keep our monthly bill within reasonable expectations, (although several attempts on my part were made throughout our term as customers,) and nothing was done to convince us to stay. That attitude speaks volumes about our importance, even if we are only one small account in the midst of thousands.
I can hardly wait to see what type of service we can expect from now on!
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