How to Use the Lifetime Warranty on Your JanSport Backpack for Repair or Replacement

JanSport goes on a Segway tour of Nashville.
JanSport goes on a Segway tour of Nashville.
JanSport Rocks!
JanSport Rocks!

JanSport Lifetime Warranty

If you need a backpack that will last (and who doesn't), look no further than JanSport. I have had the same JanSport bookbag since 1999 - and I still use it every day! I take this thing with me everywhere. It's been through Middle School, High School, College, Grad School, family vacations, trips in Mexico and Haiti, excursions to the Galapagos Islands, a Segway Tour of Nashville, and more!

These bookbags are not only extremely well made but they come with a LIFETIME guarantee. They will last a LIFETIME! Zipper breaks? No problem! Strap clasp breaks? No problem! Stitching coming undone? No problem!!! Send it in to their warranty department (even without proof of purchase) and they will repair or replace it. JanSport's warranty department is the best I've ever encountered. Amazing customer service!

I used to type up a letter explaining the problem. It could be something as simple as:

To whom it may concern:

I love my JanSport backpack, and I was quite disappointed when _______ broke. I would love to get this fixed so that I can keep the backpack. I've been so happy with the quality JanSport provides. Thank you for your help.

The warranty department at Jansport now wants you to fill out this simple form as well. Be sure to include a description of the problem in your letter. And make sure the bookbag is clean before sending it in too.

Your DO NOT need your original receipt or tag. I have sent my bag numerous times and they have always been repaired - which is precisely why I recommend JanSport so highly).

Pack up your clean backpack, your letter, and warranty form and send it to:

United States:

Attn: JanSport Warranty Services
14450 Doolittle Drive
San Leandro, CA 94577

For Canada, send your items to:

Attn: Warranty Department
3260 rue Guenette
Quebec H4S 2G5

In just a few weeks your bookbag will be back in your arms good as new!

Repaired and replaced backpacks will be mailed back to you free of charge.

JanSport Right Pack- Originals
JanSport Right Pack- Originals

I like the original JanSport style - especially the ones with leather bottoms. The leather makes these backpacks last so nicely. The leather on mine looks great even after over 15 years of use. And these come in a variety of colors - check 'em out!


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Comments 9 comments

Leticia 5 years ago

Information was very helpful, thanks

annie charath 4 years ago

love my jansport backpacks.we have three of them.

Mary 4 years ago

Jansport website lists the following address for warranty repairs.

Warranty Address:

US: JanSport

Attn: JanSport Warranty Services

14450 Doolittle Drive

San Leandro, CA 94577

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laddriggers 4 years ago Author

I had the old address, sorry. I have updated the hub to avoid confustion. Thanks for the catch!

sporto 3 years ago

thanks so much for this info!! very helpful!!

michelle 2 years ago

If the straps come apart, is that covered as well?

laddriggers profile image

laddriggers 2 years ago Author

As far as I am aware, yes.

Jonathon blandon 2 years ago

How do I register my backpack

PM 23 months ago

Here is the link to the Warranty page

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