Crust Gourmet Pizza Bar - Gluten Free Pizzas? NO!!

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False Gluten Free Claims on Crust Gourmet Pizzas

Came to this page thinking that a place of the name "Crust Gourmet Pizza Bar" could accommodate your needs?  Well, think again.

Crust Gourmet pizza bar was the first of pizza chain food outlets to offer gluten free pizza bases.  Be aware, they cannot guarantee their gluten free status on them. This is shown by the following text:  Remember, even though we go to great lengths to identify allergens in our products, be advised we cannot guarantee a 100% allergen free environment. 

Fair enough, until you see the GLUTEN FREE term, once again, waved in everyone's faces.  They even put GLUTEN FREE stickers on the boxes of pizzas where a gluten free base was used in the making of the pizzas, yet they can't guarantee that their pizzas are completely free of traces of gluten.  

THIS IS FALSE ADVERTISING, CRUST!  YOU CANNOT HAVE IT BOTH WAYS!  YOU CANNOT CLAIM THAT SOMETHING IS GLUTEN FREE IF THERE MAY BE TRACES OF GLUTEN IN IT.  NO IFs BUTs or WHATEVERs!  YOU CAN'T.  YOU CAN ONLY CLAIM SOMETHING AS GLUTEN FREE IF IT ACTUALLY IS 100% GLUTEN FREE.  IT's THE LAW!!!  WHAT YOU ARE DOING IS ILLEGAL!!

I have been in their stores.  I have seen staff members chucking gluten free toppings onto glutenny bases and then removing the leftovers and placing them back into the toppings trays!  WELL DONE CRUST *snort*!

And YOU, the COELIAC SOCIETY oF AUSTRALIA:  What on earth do YOU think YOU are doing by allowing them to be members, when they can't even guarantee the gluten free status of items they label as gluten free!!

By law, in Australia, you cannot label something as "gluten free" unless it is 100% guaranteed gluten free!

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Comments 7 comments

hannah 6 years ago

couldn't agree more. the staff don't take our health seriously at all. they're just money factories sucking it all out of us in any way they can. thank you for the hub, because it means that places can't just manipulate us like this! and you're right legally they should not be calling their gluten free pizzas like such if they don't guarantee it.


J. P. Kite 6 years ago

How discourteous of them to treat us like this... They should know better than to lead their customers astray! I guess they have to cover themselves and make as much money as they can!


Marco Spanos 6 years ago

I am coeliac an have eaten many times from my local crust store and have never had a problem, not even a small adverse reaction. Maybe it was that one store you saw that is practising bad standards?


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infonolan 6 years ago from Australia Author

They seem to be getting their act together since I made this post (well, at my store anyway!)


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infonolan 5 years ago from Australia Author

Maybe I spoke too soon. I was horrified at what I saw last week at one store. Will be avoiding them like the plague now....


Maree 5 years ago

I don't think it's fair to label Crust "money factories sucking it all out of us". I know that my local store (Belconnen, ACT)does everything they can to ensure my pizzas are gluten free, and a couple of my friends have really severe allergies and they have always been accommodated. I think it's only fair that they tell us they can't guarantee it. Have you BEEN inside your local store on a Friday night? Unless they make your pizza in a vacuum, they can not guarantee it, and if they did, do you think it would only be $20 per pizza? I'm just glad that as a Coeliac I can even contemplate eating PIZZA, which, by it's very definition, is a glutinous product. Give them a break guys. Speak to a person when you order your pizza, ask that person to keep an eye on your order. Even ordering instore will help the pizza makers and cutters to know that they are doing this for a person. Faceless nameless systems cannot be guaranteed, but people help each other out. I know the staff at my local store have even put a note on my account to make sure my allergy is known, AND I help them out by not ordering at times when there are orders and pizzas and product everywhere. Maybe we should all do our bit instead of expecting everyone to accommodate us for no extra cost.


Smitty 5 years ago

I find the comments posted very interesting. You refer to sufferres as 'US'. I am not like you. I don't whinge and gripe because mummy didn't tuck me into bed, or someone didn’t do extra-ordinary things to stop gluten contamination. As a sufferer I understand the difficulty in finding food options and I do appreciate the commitment of others in trying to make my life a little more comforting. My local Crust store takes time to prepare my pizza and I am yet to have any issues. They do make admissions that stopping contamination is impossible, as do you. So what is all the fuss about. If you don’t like it go somewhere else and get your pizza. Oh that’s right you can’t because no one else can guarantee what you want...

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