Gluten Free Pancakes At The Pancake Manor - NOT!!!

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I have recently been doing some research on Australian restaurants that offer and advertise 'gluten free' fare. One interesting place is the Pancake Manor. Situated in two locations in Queensland; Brisbane and Ipswich; this establishment offers various meal options! It is quite a social venue for a variety of Queenslanders and visitors alike. A very interesting dining venue indeed!

Furthermore, they offer gluten free pancakes, which is great for those who require a gluten free diet. Many establishments such as this are becoming more coeliac aware and accommodating to various individuals' needs. Curiously, I browsed the pages of the website mentioned above to see which sorts of meals were on offer. I perused various menu items to see what was on offer, observing any fine print, and unfortunately found a disclaimer on their gluten free page.

Disclaimer
Disclaimer | Source

DISCLAIMER:

"Gluten Free Pancakes. Yes We Can!!! We now have gluten free pancakes so now you can have any of our wonderful pancake desserts and not feel guilty (not that we ever do). Unfortunately this is pancakes only and does not include crepes. All products are prepared in the same location and there is a possibility of cross contamination so please ask your wait person if you have any concerns."

I, myself, was quite GOBSMACKED after observing this statement, to be honest. Is there any point in offering gluten free pancakes if gluten intolerants and coeliacs alike don't even know whether an item may or may not contain gluten? Who do the team at Pancake Manor think they are to EXPLOIT a niche market without even taking the appropriate precautions to ensure the accuracy of the information. This is a very weak gluten free dining venue indeed. One who promotes gluten free fare in Australia as such MUST be able to ensure that items labelled as gluten free are, in fact gluten free!

Excerpt from FSANZ (page 15) http://www.foodstandards.gov.au/_srcfiles/ACF2A90.pdf

Gluten Free Labelling Laws

Claims in relation to gluten content of food

(1) Claims in relation to the gluten content of food are prohibited unless expressly permitted by this code.

(2) A claim to the effect that a food is gluten free must not be made in relation to a food unless the food contains –
-- (a) no detectable gluten; and
-- (b) no –
-- -- (i) oats or their products; or
-- -- (ii) cereals containing gluten that have been malted/their products.

(3) A claim to the effect that a food has a low gluten content must not be made in relation to a food unless the food contains no more than 20 mg gluten per 100 g of the food.

-- (a) more than 20 mg gluten per 100 g of the food; and
-- (b) oats or malt

(4) A claim to the effect that a food contains gluten or is high in gluten may be made in relation to a food.

Have they not a clue of the implications of coeliac disease in one's lifestyle? Individuals who require a gluten free diet, particularly coeliacs (who form a vast majority of the gluten free market), must avoid ALL gluten. The cannot even consume "trace amounts" of gluten and be guaranteed to not have a reaction (SILENT OR NOT!)

I am very disappointed that this is the case at THE MANOR and I encourage any Queenslander or visitor to the Brisbane area of Australia with Coeliac Disease or any other medically diagnosed intolerance or allergy to be sure and play it safe. I would NOT recommend this venue to anyone with such food issues. It's pretty obvious that if they aren't confident that their so called 'gluten free' meals are completely gluten free, then why should we be confident in dining with them?

We'll see what comes of it.

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Comments 7 comments

Mal 5 years ago

Obviously if a restaurant provides both gluten and gluten free option due to the nature of flour and its propensity to be carried on the air it would be impossible to guarantee 100% that the product is gluten free and unfortunately it is a sad indictment on today's society and its tendency to being highly litigious that disclaimers of this nature are required.


Rob Hanlon profile image

Rob Hanlon 5 years ago from Epicentre of everywhere

Well written Hub, getting a valid point across.

Well done.


infonolan profile image

infonolan 5 years ago from Australia Author

Thanks for stopping by, Rob Hanlon.

Mal - Thanks for your perspective. The nature of wheat flour can be scary to those like myself who are affected by coeliac disease and I am well aware that this is a problem as it is an airborne ingredient in its raw, dry state (as you have mentioned above). Therefore, the business should not and CAN NOT legally claim 'gluten free' for any of their items. In Australia, you cannot call something 'gluten free' unless it actually is.


Lana 5 years ago

Its the same with chocolates some have no nuts in it at all but since they are made on the same line there is still a chance of cross contamination.


infonolan profile image

infonolan 5 years ago from Australia Author

Lana, that is true. However, as you would have probably noticed, these products with that statement (i.e. may contain nuts) don't have a big "NUT FREE" banner on the side either! This is what I'm on about here. They are firstly claiming that the offer "Gluten Free Pancakes", yet then they show a disclaimer on their menu in 'fine print' stating that cross-contamination may occur. They are two contradictory statements and are ILLEGAL in Australia.


Jessica 5 years ago

I work at a place that offers a "gluten free" alternative and to be honest we have the same disclaimer. I think you're being irrational to expect a place that offers both options to be able to keep it 100% gluten free. I know at my workplace we try our damn hardest to stop cross contamination but my manager won't sell our products to anyone who claims they will have an extreme reaction. You'll find that almost all places will be like this. I really don't know what you were expecting, there is only so much that can be done.


infonolan profile image

infonolan 4 years ago from Australia Author

I don't have a problem with that, Jessica. What I have a problem with is the fact that businesses like The Pancake Manor are exploiting a niche market in an illegal 'manor' (pun intended) ;).

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