How To Repair a Kamado Barbecue When the Top Breaks

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The ceramic inside crackedThe steel triangle broke in two spotsWith the support weekend, the lid couldn't be supportedWe removed the broken pieces and the supportTook the support to a welding shop and had it repairedpurchased kiln cement to hold the pieces together and to fill the cracks in the Kamado.All we did is stir the cement up a littleWe wore plastic glove, put the support back in place and then filled the cracks with the cement
The ceramic inside cracked
The ceramic inside cracked
The steel triangle broke in two spots
The steel triangle broke in two spots
With the support weekend, the lid couldn't be supported
With the support weekend, the lid couldn't be supported
We removed the broken pieces and the support
We removed the broken pieces and the support
Took the support to a welding shop and had it repaired
Took the support to a welding shop and had it repaired
purchased kiln cement to hold the pieces together and to fill the cracks in the Kamado.
purchased kiln cement to hold the pieces together and to fill the cracks in the Kamado.
All we did is stir the cement up a little
All we did is stir the cement up a little
We wore plastic glove, put the support back in place and then filled the cracks with the cement
We wore plastic glove, put the support back in place and then filled the cracks with the cement

Kamado Company Barbecues breakdown

If you've purchased a Kamado barbecue (Kamado Reviews) and tried to get customer support to get a missing part or repair it, you may have experienced what I consider atrocious customer support. My Kamado came with a broken grill and many of the pieces I ordered were missing and have never been delivered. While I wish I had put the extra money up and purchased a Komodo Kamado, I figured I better learn how to repair my Kamado if I am going to maintain it. A lifetime guarantee from Kamado doesn't go very far when they won't return your calls or respond to emails.

My first major problem with my Kamado happened when I opened the grill and the entire top fell off with the band. When it hit the ground, the weight from the top caused the internal triangle that holds the screw piece in the top to bend. When I placed the steel band back on top, I couldn't screw the top all the way down which makes it almost impossible to keep the temperature at a low enough heat for low and slow cooks. I ended up taking the piece to a muffler shop where they welded the internal piece and then shaved down the ring so it would close. The total for this repair was about $60.

My neighbor also has a Kamado that is about seven years old. The piece that holds the top also broke or wore out, but the piece that holds the top of his is cemented in the ceramic interior. We first removed the piece from the ceramic bbq. Then we took it to a welder. The welder put the original pieces back together. If this hadn't worked, then we would have taken the pieces to a machine shop to get it made. After we got the part, we also picked up some kiln cement. Kiln cement can withstand very high temperatures, but we were instructed to make sure it cured before cooking food on the grill. We placed the part back in the grill, cemented it with the kiln cement and then let the cement cure. Total cost for this repair was $30 for the welding and about $15 for the Kiln Cement. You can get kiln cement at local pottery stores or order it online.

My experience with Kamado has been extremely poor. If you purchase one of these, be prepared to do the maintenance work yourself.

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Comments 8 comments

mattdigiulio profile image

mattdigiulio 5 years ago

Paul- very interesting hub. I'll be sure to stay away from these!

Best, Matt D


Cardisa profile image

Cardisa 5 years ago from Jamaica

I don't think I'll be getting one soon....lol

At lease now I know what to do if I ever got one.. Cool hub Paul, thanks for the tips..but I'll stick to my Jamaica grilling techniques, thank you!


slowmoww 5 years ago

Very helpful! I have a similar problem with the top damper on my Komado. Additionally, I have a had no luck contacting anyone at Komado or getting responses to my emails. In fact I found a web site dedicated to their poor service when looking for info for this repair, the web site is: kamadofraudforum.org. They are also on Ripoff Reports too.

Thanks for the help,

Slowmoww


Paul Edmondson profile image

Paul Edmondson 5 years ago from Burlingame, CA Author

@slowmoww. I think your are talking about the Kamado Co has having bad customer service. From what I know, Komodo is a different company that is supposed to be very good.

Don't count on Kamado getting back to you. I've been on them for a while and still don't have the parts I paid for...very frustrating.


john 5 years ago

which company do u refer to ? kamado's are sold by MANY different companies ? We have had two original Imperial Kamados for over 20 years , we have broken them many times many ways & always repaired them ourselves - no big deal. They cook better than anything else EVER ! and my Jamaican wife say's the jerk off it is de best ! Imperial Kamado's originally mftr in Japan are next to extinct I believe , but many many clones are out there under various brand names, the best know being Big Green Egg. Bad customer service always sucks , but don't let that stop you from enjoying a kamado ! Irie !


Doug 4 years ago

"kamado" as a generic term does refer to many brands of "ceramic" charcoal cookers like Big Green Egg, Primo, etc. However, there was a Kamado company. That is the make of the cooker which is the subject of this article. Kamado sold their assets to "Kamado Grills", a new startup that may be able to help out owners of cookers from Kamado company. Then there is Komodo Kamado, which is yet another company, probably the very best in the industry.


Paul Edmondson profile image

Paul Edmondson 4 years ago from Burlingame, CA Author

Kamado Company is right Doug. The company was terrible. Unfortunately Kamado Grills hasn't been much more help then the company they bought, although they do return emails. So that's an improvement I guess.


Doug 4 years ago

I think we need to cut Kamado Grills a bit of slack. They are a small start up who, I think, didn't quite realize what they were getting themselves into. There are unconfirmed stories that Richard Johnson, owner of Kamado, tried to screw Kamado Grills after the sale. I believe he tried to take back the Kamado.com domain from them and Kamado Grills had to fight to get it back. If I had to bet, I'd say Kamado Grill's heart is in the right place and they want to be a legitimate maker of tiled kamados with a good reputation. Time will tell.

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