Restaurants. It's not just about the food !
I am always amazed and I know many of you are too when choosing a place to eat out at the varying experience of service you get or don't get in these places. I know that by the number of people I have spoken to when it comes to dining out. Whether it is for a Coffee of a Seven-Course Banquet that service you get is so important. You would think the food business would get this by now.
What I am talking about is the experience. The positive experience a customer gets in any eatery business is vital -that is what will make him or her come back. But how many businesses do not get it. Look your not buying food from the Supermarket or a part for your house from a Hardware store you’re buying the experience as well.
This is why so many Restaurants continue to fail. Same with Cafes, Coffee Shops, Bistro's
The difference comes down to service.
Unless the Waiter or Waitress is trained well it just won’t work. They should not be allowed to' fly by the seat of their pants' without proper training. Proper training is vital otherwise they develop bad habits. Bad habits can destroy the hospitality business; Right?
If the service has been mediocre then the whole experience is spoiled just as if the Roast was burned.
Just last week for about the hundredth time in twenty years I asked a waiter in an up-market expensive restaurant if they has any special menu items and guess what. Sorry Ill has to go and check with-the Chef. I mean come on? Similarly I should not have to ask for my wine glass to be topped up. It should never be allowed to remain empty for more than a few minutes if the waiter is worth his salt.
This all comes down to training and ongoing training. Staff in the hospitality industry should be made aware of their actions or in actions on their customers who for all intense purposes are paying their wages; Right?
All waiters should be trained in five-star service whether they are working in a take-away food shop or a five-star al la carte Restaurant. Whether it is Maxim's in Paris or a sandwich shop in downtown Sydney: Service is what makes the food business a business that will last.
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