Tuscany Series Barbecue Gas Grill by Altima at Costco (Model # CS812LP) BBQ

Rate the Tuscany Series by Altima

2.6 out of 5 stars from 215 ratings of Tuscany Series Barbecue Gas Grill by Altima (M

Tuscany Series Barbecue at Costco

The Tuscany Series BBQ by Altima at Costco sells for $399. Which is a good value for the money?

The pros of this bbq are all the features you get for the money

  • All Stainless steel parts on this grill are constructed of 304 stainless
  • Large 812 square inches of grill space
  • 3 individually controlled stainless steel burners at 13,000 BTUs each
  • 1 infrared burner for searing meats (25% of grill space)
  • 13,000 BTU rear infrared rotisserie burner
  • 10,000 BTU side infrared burner
  • Porcelain coated steel warming grate
  • Ideal rolling grates. removable grates roll to help prevent sticking during clean up and supposedly make clean up easier
  • Lined bbq cover
  • Minimal assembly - takes about 1 hour to put together with two people
  • LP gas model, Natural gas conversion kit available at Coscto.com

Costco Tuscany Barbecue by Altima at Costco Pictures

The box is very large, so you'll need a big car or truck to pick it up at Costco
The box is very large, so you'll need a big car or truck to pick it up at Costco
It has a nice barbecue cover, but the Tuscany by Altima logo is a little much. Although, at least it's easy to tell the front from the back of the cover.
It has a nice barbecue cover, but the Tuscany by Altima logo is a little much. Although, at least it's easy to tell the front from the back of the cover.
The barbecue has a stainless steel hood, but a coated grey front and wings.  The good part is it's easier to keep looking clean than an all stainless grill.  The downside is it will rust if scratched.
The barbecue has a stainless steel hood, but a coated grey front and wings. The good part is it's easier to keep looking clean than an all stainless grill. The downside is it will rust if scratched.
The infrared side burner is nice and has a cover.
The infrared side burner is nice and has a cover.
The stainless grill rolls and can be removed, but you can also see the infrared burner takes a good chunk of the grill space.
The stainless grill rolls and can be removed, but you can also see the infrared burner takes a good chunk of the grill space.

Things I like about the grill

Compared to other BBQs Costco has carried, the Tuscany is vented in the back but still allows for the grill to get well over 500 degrees. The temperature gauge goes to 900 degrees and maybe that's possible with all burners on high, but really no need to go that high even if you want to flash sear.

The storage space underneath is large enough to hold the rotisserie when you are not using it.

Negatives about the Tuscany Series

The cover has a large logo that I don't particularly like. Also, not sure how much I'll use the infrared burner in the grill. It takes quite a bit of the grill space up. Lastly, the trade off of the protective coat on the grill is that it stays looking clean, but if it's scratched, it will rust.

Tuscany Series By Altima Costco Replacement Parts and warranty

Tuscany Series Grills by Altima have a 2-year warranty on the stainless steel panels and a 1-year warranty on all remaining parts. This is a little short for burners and igniters. Replacement parts may be ordered by calling 1-800-229-5647

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Comments 152 comments

jacobworld profile image

jacobworld 8 years ago from Ireland

nice one mate


camedmondson profile image

camedmondson 8 years ago from Hollywood

So this is the new grill huh? That baby is going to see a lot of pork tenderloin. Maybe I'll help you break it in this weekend.


rodney southern profile image

rodney southern 8 years ago from Greensboro, NC

Looks good to me. I might check this one out. Great hub/review


Paul Edmondson profile image

Paul Edmondson 8 years ago from Burlingame, CA Author

Now that I've had this barbeque a bit longer. One problem with it is the starter. It seems to ignite inconsistently.


First Eagle profile image

First Eagle 8 years ago

Thanks Paul. Yes it is BBQ time now, so it is great to find and have the best.

First Eagle, Thor Einar


Paul Edmondson profile image

Paul Edmondson 8 years ago from Burlingame, CA Author

So, I was a bit frustrated with starting this barbeque. It just wouldn't light. So as a last effort, I changed the battery. And. Bam. It works great. Not sure why the new battery drained so quickly, but all is wonderful in bbq land now.


Paul Edmondson profile image

Paul Edmondson 8 years ago from Burlingame, CA Author

I just tried the searing burner. It works well, but if you put it on high, it will char a steak very quickly. I recommend heating gas grill up and then putting the burner on a medium heat before placing your meat on it. Then it will cook quickly in a few minutes.


Lupo profile image

Lupo 8 years ago from Boston Area

Reading about this grill makes me hungry for some barbeque! Thank for the review.


Marcel de Man 8 years ago

Don't buy this grill it is a waste of money. I have it for a year now and I can basically throw it away. 2 main problems. First if you have wind blowing in the back of the grill the front becomes extremely hot and the knobs melt. Second after a year of not really extensive use the burners are gone.


Paul Edmondson profile image

Paul Edmondson 8 years ago from Burlingame, CA Author

I have my BBQ up against my house, so the wind doesn't affect the heating, but mine has a slatted grate in the back that looks like it would protect against the wind more than bbqs with a gap in the back to vent.


Galen S. 8 years ago

Thanks for the informative review. I've been shopping for a grill and checked this model out at Costco today. I'm unsure what all these infrared features do.


jim Mahoney 8 years ago

My knobs melted too when the grill was subjected to wind on the back side. It apparently pushes the heat to the front. Its a design problem. I contacted the company and asked them for a replacement and was specific to request metal knobs instead of the plastic ones. They are replacing them free of charge.


Paul Edmondson profile image

Paul Edmondson 8 years ago from Burlingame, CA Author

@Jim - I'm glad to hear they are replacing them free of charge.


Matt 8 years ago

Thank you for the information. I've recently purchased this and have only one "issue" so far... While the removable rods are a nice feature, I've found that after just one use, some have become permanently discolored.


Sheree 8 years ago

We bought this grill this summer. It worked great the first time. Since then we can not get the grill to heat up to a tempreture any higher than 250 degrees. We have changed the tank, checked the burners, nothing has helped. We stopped using it because it takes 1/2 hour to cook a chicken breast. Has anyone else experienced this problem?


Paul Edmondson profile image

Paul Edmondson 8 years ago from Burlingame, CA Author

I haven't heard of this problem before. I'd return it to Costco and get a new one.


Mike 8 years ago

Try turning on your tank gas valve very slowly. I had the same problem and that solved it.


Robert 7 years ago

This is the worst barbecue ever, not speaking of the terrible customer service, rusted in a few months, burner also rusted. This is my first barbecue in 26 years that did not last 2 years, and I take care of my things. Terrible brand, would never buy or suggest to somebody to get it.


George 7 years ago

Well, I won the bbq in a raffle so I can't complain. Although I hope it works properly since we bbq almost eveyweekend and this is my very first one.


JSS 7 years ago

HAS ANYONE CONVERTED TO NATURAL GAS , DOES IT OPERATE AS WELL? HAS ANYONE SEEN A CONVERSION KIT LESS THAN THE 100.00$ COSTCO ONLINE IS ASKING FOR THE TUSCANNY KIT


sam kj 7 years ago

The cover rep up in the fist day, very chep material. It's not easy to convert it to Natural Gas . I just pay over 50.00 for univerasal convertion kit, there is no SKU nummber so, it 's hard to mach conversion kit.


John Cottingham 7 years ago

Costco tells me they will not be selling it any more. Does anyone know when I can buy one?


Paul Edmondson profile image

Paul Edmondson 7 years ago from Burlingame, CA Author

Usually Costco improves the quality of their bbqs. I'd wait and see what they replace it with.


Louie 7 years ago

About the problem with the low temp and not heating up. I discovered that if you have a burner valve open when you open the main valve on the gas tank, the pressure is reduced dramatically. You must have all knobs in the completely closed position before opening the main gas valve on the tank. Also try closing the main gas valve on the tank, opening a burning knob and releasing any pressure, close all burner knobs and then open the main gas slowly. This goes for any gas apparatus with a regulator.


Cina Ali 7 years ago

This grill has been nothing but problems for me. Every problem mentioned above I have had. Nothing worse than planning a cookout party and your grill not working. The front manifold/buttons really do melt. Now I have problems with the infrared burners periodically going out. I am returning it to Costco and buying a Weber. It's not as fancy, but it's DEPENDABLE!


Jackie 7 years ago

HI,

Have just purchased CS812LP from Costco and have lost the instruction manual, does anyone know where i can get a replacement ? ( the official website doesn't include this model)


Cabral 7 years ago

I need a new cover. It`s completely distroyed ... Does anyone knows where to buy a new one ?


KIER42 7 years ago

I bought the grill last June and used it quite a bit over the summer. For the most part I like it, but the side burner has ben very difficult to get lit and the igniter quit working a couple of months ago and I haven't gotten around to replacing and given the problems I'm having w/ the side burner I may just return the whole thing.

The other comment I have is the grill surface, unlike most BBQ's that have a single grate you can remove to clean and clean out the bottom of your BBQ this one has a couple dozen bars that can't be removed w/o removing a bar in the back that releases all of them. I love / hate this feature. While it does make nice to remove them for soaking and cleaning they tend to rotate when you are trying to scrape bits off of them.

I'd rate this grill average for performance, but it sure looks good.


Jenna 7 years ago

We have the SGR30MLP grill and are about to do our first rotisserie turkey breast using the infrared heat. Any suggestions?


Paul Edmondson profile image

Paul Edmondson 7 years ago from Burlingame, CA Author

@Jenna, When BBQing a turkey or chicken with the rotisserie, I've have flare up issues with the fat drippings. I suggest trying a lower heat and having a water bottle to shoot down major flames.

I've found the grill works best for very lean meats.


Jeff 7 years ago

This grill is the worst I've ever owned. 2 days after the 1 year warranty expired one of the burners stopped working. Within 2 weeks nothing worked as the burner was completely rusted out. I paid $90 for a new burner but it still won't get over 250 degrees and it blows out if there is any wind. It's up against the house and I keep the cover on it so the outside looks like new and the inside is junk. The back vent has badly stained the house which is a foot behind it as that's where all the flames and smoke go back when I used to get it hot enough to flame and smoke.

My last stainless steel Costco bbq lasted 6 years this hunk is 14 months old and headed to the dump. I don't really care if the igniter goes out or the cover tears because they all do eventually but I expect the guts to be of better quality coming from Costco.


Pat 7 years ago

I have the same problem that Jeff describes...burner iginiter tube rusted through after 2 years, so the BBQ doesn't light any longer; replacement cost at least $65. And the burner tube mounting plate is also rusted, not sure if this part can be replaced. Not sure if I will be able to reattach the new burner tubes.


Paul Edmondson profile image

Paul Edmondson 7 years ago from Burlingame, CA Author

@pat. If it's two years old, I think it's unacceptable to be ruined. I'd load it up and return it to costco.


Dave 7 years ago

The nice thing about buying from Costco is their ease of returns! If you are really having these problems, i'd suggest returning the grill and getting a replacement or store credit for a different grill. If there is one thing I have found is that Costco stands behind their products.


Jmell profile image

Jmell 7 years ago from El Paso, Texas, USA

Paul I was drawn to your BBQ article because I just wrote one on the lack of common sense in using them INSIDE their garages! LOL


Muru 7 years ago

This is my barbeque grill and have a naïve question. Do I see flames when I light up the grill ? I hear the gas noise, but the heat is very light in spite of keeping the burners in high. Not sure if I should see real flames and that is the indication.


Paul Edmondson profile image

Paul Edmondson 7 years ago from Burlingame, CA Author

You should definitely feel the heat. Also, if the grill is on and not lit, you will most likely smell gas. Be very careful with this, it can be dangerous if you close the grill and one side is on, but the other is off.


Susanne 7 years ago

Terrible barbeque! Ours will be two years old this Fathers Day. I recently noticed that the barbeque has turned the exterior wall it is backed up on completely gray-not attractive when the house is painted white. The innards are completely falling apart. The part that starts the barbeque is completely busted-the wires have burned away. We have quite a production trying to start it. We will be rolling this puppy back into Costco!


Paul Edmondson profile image

Paul Edmondson 7 years ago from Burlingame, CA Author

Susanne, that's the best thing about a costco barbeque. If you aren't happy with it, take it back.


Tim 7 years ago

We have been trying for 6 weeks to get a natural gas conversion kit. First of all they charge $95.00. It took 3 weeks to get the kit and after spending over an hour changing out the parts we discovered that two crucial parts were missing. They promised overnight delivery but it took 2 weeks to get a partial shipment. I am now on hold (over 1/2 hour) with customer service trying to get the missing part. If I can't get it this week I will return it to Costco.


Paul Edmondson profile image

Paul Edmondson 7 years ago from Burlingame, CA Author

I was dissappointed with the natural conversion kit because natural gas doesn't burn as hot as propane and these BBQs don't seem to be as hot. With the natural gas barbeque it will be difficult to sear meats.


Kim 7 years ago

Hi, is this the same model that is currently at Costco now? Does anyone know? I did not see a rear burner on it. We really like to use the rotisserie for prime rib, etc., but the one on display at Costco didn't show a rear burner, only the searing burner. Thanks!


nick  7 years ago

I have been using this grill for the past 14 months probably on the average of 3 times a week and have never had one problem with it. By far the best grill I have ever had compared to the Webers, Colemans and Brinkmanns which were all problematic. I guess I got lucky and got a good one


Steve 7 years ago

I have had my grill for two years and have never had a problem with it. In fact, the only complaint I have is it gets super hot.


Cathy 7 years ago

Thanks so much for your comments. We were thinking of buying this grill but now will be looking elsewhere. Thanks again


Terry 7 years ago

I had this grill for less than two years and the burners have rusted apart and no longer work. This was the worst grill I ever purchased. The replacement burners cost around $100.00 and I cant see spending the money to repair it when the whole thing is falling apart. If anyone needs parts they can have my grill.


Billy 7 years ago

There is a newer model CS892LP item 321114 currently in Costco now for 499.99 with 100.00 instant rebate. This model comes with 443 stainless and is powder coated, also 812 total sq. 3 @13,000 btu burners, 13,000 btu infrared searing burner, cast iron cooking grates, NO Rotisserie burner on this model and a serving cart that extends to full height that is stored under grill. with doing my share of shopping around for a reasonably priced grill this one seemed to be the best bet for the money especially with the Costco return policy. It has been in my garage for several days, but now after reading the reviews I am wondering is it worth the hour or so of putting it together and going through all the hassles everyone has been discussing or just loading it right back up and returning it. Anyone have any comments on this newer grill or just feedback thanks


Paul Edmondson profile image

Paul Edmondson 7 years ago from Burlingame, CA Author

@Billy, it would be great if you used the newer model and let us know how it performs for you.


Billy 7 years ago

Yeah Paul I guess I might just have to do that, I was just hoping not to have to be the one to take one for the team. It is still sittting in garage just waiting to be put together.


Rance 7 years ago

I am in the same situation as Billy. I just bought the new model that is mentioned above and am a little concerned as well, BUT since since Costco is only a couple miles away if I don't like it as much as the Built In Straubelstone Island that I got at Lowes for the same price 8 years ago, then back it goes to Costco.... I will spend the hour putting it together and give it a try and let you know if it stays or goes.


Ninja 7 years ago

I just purchased this grill today (model CS892LP). I will put it together tomorrow and test it out. I plan on buying the natural gas conversion kit but according to Costco.com it will take 10-15 days from date of order before they deliver it. Also the natural gas conversion kit on costco.com is confusing because it says it's for one with "bc" in the serial number. My grill has "ac" on the serial number, however it clearly states on the box that there is a natural gas conversion kit for it on Costco.com. I just hope this thing legit. Can you really return stuff at Costco after 2 years?? Anyway, will keep you guys posted on my findings.


Gary 7 years ago

i just purchased the newer version yesterday for the 4th of July. I plan on having a few friends and family over and I needed a new BBq pit, so this is why i got this one. I am planning to BBq a wide variety of meats from chicken to ribs to steaks and even going as far a oysters. So I plan on giving this pit a real test, I will also give you guys a feed back next week to see how this pit performs.


gary 7 years ago

I purchased from Costco in 2008, last one in a box on special $199, has worked well, as long as you turn on the propane tank knob slowly as not to engage the failsafe in the regulator decreasing propane flow to the grill, perhaps another government brainstorm to keep us all in diapers, and you are careful removing and reinstalling the kind of snug fitting but nice thick cover, otherwise you'll tear it, but mine came with a patch piece so I can fix any holes, hold it from the top like you are lowering all four sides at once to get it started, keep the cover on when not in use and it will be easier to clean and look like new, reducing moisture/humidity which is any grills enemy, soak the rods in your favorite homebrew (409, vinegar, dawn, sos pad) before scraping, 409 the metal exterior surfaces, and enjoy! I emailed sureheat.com today asking if they make a solid-grate to replace the rods with 7/3/09.


Susanne 7 years ago

Well we returned ours to Costco last weekend without any problems and without the receipt. They asked when we had purchased it, looked it up in the computer and put $439 back on the Amex-no questions asked. For those of you thinking about trying the BBQ and then returning it, think about how you are going to get this dirty bbq back if you hate it-you certainly don't want to stick it in the back of an SUV, you need a truck or trailer.

The new Weber is going to put into use tonight-am looking forward to the new grill! It has stainless steel parts so it should last longer than the Tuscany and a higher number of BTUs so our cooking time should be faster.


drew 7 years ago

is there a rotisserie kit available for this grill?


jeff k 7 years ago

Paul tx from stsrting this. Like many of the late entries - i just bought the new model with the pull up trays for $399 today 7/3/09. after reading all the news here - i also just bought tonight the last infrared Charbroil grill from home depot for $449 in san diego. since Gary is trying the costco tuscany, i will try the new Charbroil grill with the new infrared technology and we can share stories. i would hate to build this tuscany and then figure out how to take it back in pieces if i dont like it. the cooking area is small if your not using the infrared sear burner - by the way can you lower the sear burner teamp to ues as a larger cooking area for the grill and wonder if the ceramic sear burner gets all greasy with all the meat drippings as it sears - then how do you clean that? I aslo tried to find the natural gas converter on costco.com and doesn't seem to have it? Anyone have the sku number? I know Weber will NOT SELL converters any longer as I tried to convert mine to propane. WEBER will also not sell coverter kits for any of their new grills. Just an FYI.


Eric 7 years ago

I just bought this grill, looking forward to trying it out... a couple of my friends have the same one but older models .. one has had for 3 years the other one 5 years. They are some of the nicest grills I have ever used. hopefully it will be as nice. Costco has the best return policy in the business. If you buy from home depot or lowes or sears and you have the same problems you are stuck with what you bought. Costco will give a full return no matter how long it has been.


Mike 7 years ago

I just purchased the newer model. Assembly was a hassle (missing nuts and cheap steel screws that stripped when trying to remove). Also the coated panels are not a uniform color. None the less I will give it a try. I am interested in seeing how well the infrared burner works. The grates are cast iron rather than stainless steel. What are the pros & cons of cast iron (rust?). Should they be conditioned with oil the way a cast iron skillet is pre-conditioned?


Michael 7 years ago

I am looking forward to getting this grill together and seeing how well it works. I have ordered the Gas Conversion Kit, and I will try it for a bit. It seems from the comments concerning the newer model that some improvements have been made.I hope that it last longer than a couple of years.


BURN 7 years ago

BOUGHT JULY 3RD AND USED IT SEVERAL TIMES . LOVE HOW IT COOKS.HOPE I DONT HAVE ANY PROBLEMS LIKE IVE READ.I WILL LET YOU KNOW HOW IT GOES.


eric 7 years ago

got everything put together, that was definitely a pain. but now that everything is done I couldn't be happier with the performance of it. it gets up to 6 or 700 degrees in about 5 minutes. Seared some tuna steaks to perfection.


Billy 7 years ago

The box is collecting dust now :( still have yet to open and assemble, I have had no need or time to use it thus far, August looks promising though. The price is back up to 499.00. So at that price point don't know how it stacks up against the other comparable BBQs out there.

Touching back on what Mike said (6 days ago) What are the Pros and Cons to having cast iron grates ? I have heard that the cast iron needs to be preconditioned (seasoned) before initial use, that was news to me. So is there any truth to this ? If so Does anyone have any idea of how this preconditioning is done. I am a newbie to this whole grilling thing so if there is anyone out there that can pass on some knowledge it would be greatly appreciated. Thanks !


susanne 7 years ago

Just wanted to let you guys know that the new Weber Grill is far superior. Is was about $800, however the food cooks quicker, more evenly and everything is much moister. I hope you all have better luck with the Costco grill than we did. If not, I highly recommend the Weber.


Patty 7 years ago

Billy,

We're looking to buy the new model 321114 but we can't find any information on the web about the instant rebate you mentioned. Did you get a Costco instant rebate or a manufacturer's rebate?

Thanks!


Pat 7 years ago

We are in the same boat as a lot of others on here. I was finally frustrated enough to contact Costco and they said that they would accept a return. After 2 summers of fighting with it - knobs melting off and no heat = I am taking it back and getting a better barbeque that will work with a bit of wind. Disappointing to say the least.


Billy 7 years ago

Patty

yes Patty that was a rebate that was good at Costco only as far as I know.


Big Don in Michigan 7 years ago

The knobs melted off of our grille. My wife called Altima's customer service number and was told they'd sell us new knobs for six bucks per knob and they would be the original plastic knobs. I'm so totally dissatisfied with this grille right now I'd tell anybody to stay away from buying one. I'm not even sure that it is safe to have the valves getting so hot that the knobs melt off.


sally Allen 7 years ago

We looked at the newest model at Costco today with the serving cart. Wasn't pleased at the looks at the front of bbq not being stainless and am glad to know now that if the front scratches, it will rust! Seemed a bit unstable when lifting the large lid, compared to the Brinkman we have now. Looks like, after reading all of the above, that Weber will be Googled for dependability. But, Costco does, indeed, have the best return policy.


Tony 7 years ago

Just got this model sku 321114. Does any oine know how to get the new metal nobs? Are they safe to use?


Chris in Simi 7 years ago

GAS REGULATOR WENT BAD IN LESS THAN 2-YEARS

HOME DEPOT REPLACEMENT WORKED AT $60 LESS IN PRICE THAN MANUFACTURES REPLACEMENT


Bill 7 years ago

I bought the grill from Costco a couple weeks ago, did my first cook out on the grill last weekend. It seemed to grill great. The only thing is that I can't get the infrared side burner to light (keep the others closed as I only need the side burner to cook this time), I believe I installed it correctly, have not call their help line yet, does any one know whether this is their known problem, and how to get side burner to work?

I made a few scratch on the side panel when I put it together, will keep an eye on see if it rusts as some of reviews mentioned.

Thanks.


Jeff 7 years ago

FYI. All stainless steel 304 will rust after couple raining reasons.


Muchtall 6 years ago

Same shoddy burner problem here. Had the grill for about 2 years and the rear burner tube simply broke off and fell to the bottom of the grill. It's irritating to see Costco carrying such a poor product.


Jeromy 6 years ago

This grill is garbage. I don't think it's 2 years old yet and the entire BBQ is all rusted out. Floor & hinges holding doors rusted out, flavor grid disintegrated with rust, infrared searer disintegrated with rust, burner tubes disintegrated with rust, cross over burner rusted out, igniter not working. So rusted, cannot be dismantled to dump on Costco's doorstep. Can you even return to Costco?


muchtall 6 years ago

Update: I just returned my Tuscany SGR30MLP grill and NG conversion kit to Costco, TWO YEARS and several months after I purchased it, with no receipt. They still had the newer Tuscany CS892LP $400 model in stock this late in the season, so I immediately picked it up as a replacement.

I had considered buying another brand instead, but honestly I couldn't find a grill with nearly as many features as this for the price. I was also happy to see on the floor model that the problematic rear tube with dual igniters (http://images.google.com/images?q=SGR30MLP%20burne... was removed from this design, and replaced with 3 igniters independently connected to each burner. I have much higher confidence that this burner assembly will last far longer than 2 years. The burner replacements (RCOAZ00071A) should be far cheaper as well, as they are individual tubes, and not an assembly.

My recommendation is don't bother talking with Altima/Sureheat directly. Don't even call the Costco 800 number (they weren't of much help either). Just go into your local Costco, explain to them how the grill died on you far too quickly because of a design flaw, and you want to return it. If they tell you it can't be done, show them this thread.

I will be assembling the replacement grill after Christmas. Now I just need the NG conversion kit. I'll keep you all updated as to how it works out. Good luck!


Greg 6 years ago

At just over 2 years old, the burners and burner supports all collapsed inside the barbeque from rust. Completely rusted away. Returned it to Costco, full refund was given. Have now bought a stainless steel Weber, which is twice the grill this piece of junk ever was.


Rick S 6 years ago

I own a Tuscany SGR30MLP grill,,, after buying it at Costco. The burner and burner covers rusted away after only a few years of use. That upset me to say the least. It could cost well over hundred bucks for replacement parts, which seemed totally unfair after only using it a few short years. I called the manufacturer expecting they would just give me stories, but you know what? They were so nice and so helpful and so very apologetic and they stood behind their product 100% and they sent me the burner and plates at no charge in the mail. I think this Costco vender is A OK in my book. In fact, I think Costco is one of the best business's right now especially considering the economic climat. They and their venders really do seem to care about their customers. How refreshing is that! I plan to write Costco and let them know how happy I am!


Frank 6 years ago

Just bought cs892lp today will put together and use this weekend... you guys are scaring me it looks like I have a 50/50 chance on getting a good one!!


Megan 6 years ago

I've got the older Altima Grill - it's been 2 and a half years and the burner assembly has pretty much disintegrated - one of the shields has a huge hole in it. From reading here, I feel like the fact that it's falling apart is grounds for returning it. I'm not crazy, right? A $400 grill should last at least 3 years, right???


Paul Edmondson profile image

Paul Edmondson 6 years ago from Burlingame, CA Author

I think a grill should last 3 years if it's covered and cared for. Costco will most likely take it back without questions.


bill 6 years ago

my tuscany bque stated off good went down hill fast cover came apart with in the first 3 months.heat range between low and high is not good.if you rooll bque around on any uneven serfice doors fall off.after 2 years only 1 igniter works all my splash shields over burners have rusted and fallen apart.not worth the money in the long road .very hard to find parts.


Dee 6 years ago

Argh!!I don't know what to do here!! I want a grill for my hubby for Father's Day/Birthday and I really can't spend more than $400 -so a Weber is out of the question.

I want to give this Costco grill and at least I have the added assurance of an easy return.

Comparable grills at Home Depot and Lowes only have reviews that go back a few months -they are all great, but not really much to say at that point.

Hmmmm


JSTix 6 years ago

The current model at Costco I noted this week is a CS784 "4-burner" 3x13,000BTU burners and 1x13,000BTU searing burner. The searing burner does take up at least a quarter of the space and I'm afraid that porous ceramic burner will just fill up with grease/ash. I saw a few questions above on that but no one else commented otherwise. After reading about more reviews than not having burner longevity problems, staining the house, melted knobs, etc. I will not be buying this model, regardless of how easy it is to return. Thanks.


Do 6 years ago

I have the same problem as Bill. Bought the grill 1 year ago, but could not get the sear burner to light. Just want to sear to work so I can grill better steaks. Too busy to return it to Costco, can't get it there without a truck anyways. Would rather try to make it work. Can anyone help?


Al Mojtahed 6 years ago

I have always been happy with purchases from Costco, but NOT this time. I bought my Toscany about two years ago. It looks like a 10 year old BBQ, the flavorizers are completely gone. The front edge has rusted out and the ceramic is gone. The wire grid supposed to make it is easy to clean, but it has bowed and it only stand on one side. Hate this piece of crap!! I can't beleive that Costco still selling it!


John 6 years ago

And here I was about to meet someone to purchase this model after seeing it on Craig's List. The reviews seem 70/30 in the "thumb's down" department and with this being a second-hand purchase, I don't have the luxury of Costco's return policy so it looks like my search continues. Thanks for starting up this forum, Paul


Vivian 6 years ago

Don't buy it, after one year it is time to throw it away..... I don't recommended it to any one!

It is one of the worst! and my friend has one too and she a agree with me too.


Mark 6 years ago

I have the same problem that Pat has...

Min is going to the dump after 18 months.


Becky  6 years ago

We just bought the new model from Costco. My hubby very upset putting it together. Missing parts, screws not going it etc. We ended up bending the side door (the one to get to the LP tank) just trying to get the screws in. And a one hour assembly?? It took many more hours than that. But it's finally together, so we'll see how it goes from here.


Gary 6 years ago

I bought this barbecue several years ago and it has worked flawlessly. It is starting to look rusty inside so replacement burners may become an issue down the line. I immediately converted mine to natural gas without any additional parts. I am an old potter who is comfortable with burner design. I was able to get all of the burners but one to work well by simply drilling the orifices. I no longer remember which one required that I also take the gas valve apart and drill it as well. Mine works great. I did have a problem when I turned on all of the burners at once. It got to seven hundred degrees and was too close to the house. It bubbled the paint. Guess that is why it is on wheels and I have it hooked up with a flexible gas line. Duh!!! This is not the gas line you use on a dryer but rather one that in more like an air compressor hose but made for gas. There are web sites that talk about this conversion in detail if you look around.


tomlando 6 years ago

I bought one of these grills about 3 months ago, used for $55. the cart bottom is rusted and the paint is starting to blister. I have to light the main burners with a long lighter, but the sear and side burners light with the button. It is obviously and older grill. I just have to comment about how I like the way the grids are stainless steel, the sears work great, and so the does the rotisserie. The steaks I have made were as good as any resteurant I've ever had. I'm 60 and I have been to a few, haha. The cleaning temps are really high and works like a self cleaning oven. I am impressed what you get for the money and will probably buy a new one if this one dies. I think if you compare this grill to others in the same price range it's a no brainer. I would just keep it stored in a dry place when not in use.


Alicia 6 years ago

Hmmm. Well, I bought this bbq at Costco today for a Father's Day gift. I got it for $299.99 as a Father's Day special.

I have to say that knowing Costco's return policy was the main reason for my purchase. I know if it's junk I can easily return it for a full refund. Hopefully we'll get our money's worth from this grill but if not I'll still be happy since I'll get my money back.


bill 6 years ago

Only thing I have ever bought at Costco that I consider to be pure junk. Had my last grill (a weber) for fifteen years. Ive had this one for 3 and have to throw it out. Complete rust bucket (inside) uneven heat distribution, lighter fell out and I do not grill much at all.


Peter 6 years ago

If I had it to do all over again I would have brought it back the first day. I procastinated two years, It cooks OK but so does a campfire. All the metal that is not stainless steel is a very light guage and won't last long. Costco stands behind their products, so I have been oferred an exchange. It pays to shop Costco.


Bob 6 years ago

Igniter worked for about 14 months. It will not ignite anything, no matter what I do. They will sell me a replacement for only $84.00....What a deal. I now use a $2.00 Bic !


susan 6 years ago

I can't believe what I just read! I just bought one now and now I'm confused whether to return or try. It's the hustle of bringing it back. I'm not sure if I will try this.


ryan 6 years ago

I just returned this grill to Costco today after 4 years of use. It seemed to work well for the first two years and then things fell apart and broke after that. A quick list -

Cover ripped in a lot of spots, duct taped.

Burner ledge in back that supports burners rusted, drilled new holes, installed new hardware to support burners.

Heat Shields rusted, cleaned them up and painted with 1200degree rustoleum the 2nd and 3rd year, 4th year holes were apparent in shield.

Ignitor broke, reconnected wire.

Infrared burner grill/protector fell apart.

Screw fell out of the cover and i replaced it.

The last straw was my grill didn't fire up and i looked underneath at the tank thinking it had ran out and the plastic connector that connects from the regulator had broken (maybe a leak and it froze?).

The replacement parts for the shields and connector were going to be over $100 so I returned it. I took very good care of it and took it apart to recondition it every year because we BBQ a few times a week.

I was happy to cook on it when it worked but did spend a lot of time fixing things. You fix stuff so you dont have to return it but it all starts going south its time to deal with getting it back to Costco. Costco is freaking awesome and didn't bat an eye when we returned it. hope this helps.


sara 6 years ago

I ended up getting the new grill today on mark-down at costco for $199.99. it has to be better than the $200 grills at wal-mart. I'm sure they have improved the design since 2 years ago.


lonnie 6 years ago

i owned my grill for 3 years now with no problems at all except the cover is made way to tight which causes it to rip after a year of use i also had to replace my battery a week ago other than that i think its well worth its money we use it at least twice a week even in the winter


john 6 years ago

We have owned this grill for 3-4 years. It has spent it's entire life on a screened-in-porch at our lake house, so it has never been wet or left outside in sun/rain. An we cover it after each use. In total we have used 3 or 4 canisters of propane, so the grill has seen little use.

Yesterday I tried to start the grill and it would not ignite. I took off the grates and the flame covers (they were rusted almost through the metal). I found that all the metal used to hold the stainless burners and igniters in position were low carbon steel; so were the fasteners. Most of the fasteners had rusted and disintegrated so that there was nothing to hold the assembly together. It is a design problem. $3 or $4 worth of better quality materials would have prevented the problem, but they specified the very cheapest possible and had to know that it would not hold up. The concept of the grill is fine, the product design is good, but saving that last few bucks on cheap carbon steel instead of using stainless guaranteed that the grill would self destruct.

I am disappointed in Costco. A little more due diligence on their part would have prevented this disaster of a grill. I will be returning mine next week and while I am disappointed I do have confidence that Costco will make it right, but I won't buy another one from them.

john


Bryan 6 years ago

I've had this grill for two years. It worked only a couple times this summer they won't stay hot. Now I can't get gas to flow to the burners. We replaced the regulator and hoses but that made no difference. It's like something in the burners is clogged. I'm not sure what to do next.


Allan 6 years ago

This is a waste of money. I can't beleive after 26 months all the insides need replacing. Costco gave me a really bad time about returning it. The best I could do was to get enough money to buy a different Tuscany that they are now selling. It cost about $100.00 less and has no side burner or rotisserie. Both covers are to small. I am not happy with this product or the way Costco handled it. I bought a Bar-B-Que at K-mart that lasted 6 years before needing to be rebuilt.


Tim Q 6 years ago

My grill is 3 years old. The cover lasted 18 months. The burner plates have holes in them. The igniters for the burners have rusted and fallen apart, don't work and spare parts online don't appear to include all the necessary parts to rebuild it. Costco said 2 year warranty so I'm out of luck. I'll never buy another grill from Costco because I thought they stood behind their products. This is without a doubt the worst grill I've owned.


Sam 6 years ago

I've replaced the burners way too quickly and now I can't even buy the simple heat plates for it. Three simple heat plate, even at $112!!! I can't get them shipped. Been on back order for 2 months. Don't buy this grill, don't buy from Costco. They drove the manufacturer to cheapen the parts to get the price down and Costco doesn't have the balls to stock parts or force manufacturer to supply same. One of the negatives of Costco.


Wendy 6 years ago

Thank you everyone for your comments. I bought this grill yesterday for $199.99 and thought it was a great deal. It is going back!


Steve Fritsch, Cincinnati OH 6 years ago

This grill is junk! This grill has the individual grill rods that will not stay in place. They keep falling out of the holes in the front of the grill that is supposed to keep them in place...thus leaving gapping holes in the cooking area. The mfg. should (free of charge) supply replacement full size grates. The engineer who thought of this should be fired along with their whole R&D department.


Maureen 6 years ago

This grill is a piece of crap that I'll be returning to Costco the first chance I get. After 2 years of use the flavor grids have completely rusted through and now have holes in them. This grill has been kept covered when not in use and cleaned after EVERY use! I called manufacturer Sureheat (1800-229-5647) only to be told that this is a "common problem" and that they'll be happy to send me replacement parts for over $100!!

I cannot believe Costco is carrying such a horrible product. I hope they stop doing business with Sureheat!


RC 5 years ago

On a positive note, I have had this grill for 4.5 years and it has served me well, particularly considering the cost. The bad news is that the burners are now rusting through. It looks like replacements are around $100. Has anyone purchased these replacements and had any luck? Is 4.5 years a reasonable amount of time for them to last?


RB Greaves 5 years ago

Bought mine from Costco 6 months ago and now the burner next to the searing grill will only light with a great deal of trouble. More so, the cover fit horribly tight and still being careful is splitting all over. The grill works for me but the cover is true crap


Keith 5 years ago

I have had the grill for a little over two years and you have to learn how to use it because it can get so hot over the infrared burner. I heat up the grill, leave the infrared on high, turn the regular burners to low and cook with indirect heat over the regular burners. With thick Costco steaks, I turn every 3 minutes for 12 minutes total for medium. Thinner steaks do the same using every 2 minutes turning for 8 minute total. The negatives are: 1 The grates are made of over 40 stainless steel rods that are terrible to take off and wash individually. 2 The plastic cover is so tight that it riped on the seamed edges as you take off & on. I called Tuscany right away and they sent me another but it was the same size which just doesn't work in Montana. The positives outweigh the negatives but it can be improved in fact I see the newer ones at Costco have changed the grate system to solid pieces making it easier to clean I would think. I would recommend this unit. It is the best one of the 5 I have used.


MJM 5 years ago

JUNK JUNK JUNK!!!!!!!!!!!!!!!!! Cover split second use, one burner lasted 11 months, other two lasted 2 years. Flavor plates rusted through at 18 months, ignighter mounting screws have holes the size of quarters rusted out. Costco had NO problem returning this pile of junk.


Vivian  5 years ago

JUNK,JUNK and JUNK....I don't recommended to any one!!!!


MarkT 5 years ago

Not sure what all the fuss is about. I live in Oregon, land of moss and rust. My SGR30M has worked great, until lately. Flame is not hot as out-of-the-box, and the cover corners are worn. It's called MAINTENANCE folks! Parts aren't cheap, but if you treat your grill right, it'll treat you right.


Sam 5 years ago

Perhaps you can tell me why I can't get parts for this grill anywhere! I need the three grill plates - Note: one is different from the other two. I have had an order in since APRIL at Appliancefactoryparts.com. All they every come up with is, sorry the manufacturer isn't shipping any, we're trying. I challenge anyone to find where you can get theses 3 plates.


thom 5 years ago

I have had the grill for two years, the cover didn't handle the nevada wind, but that is expected, the real problem is the knobs....they melt been thru two sets , tried to protect them by putting tin foil behind them...didn't help...otherwise I have had no problems and did convert to natural gas without a problem...


JOSH 5 years ago

This Yunit is a Rust bucket! all the insides rusted out...the burners, the burner holders, the spark holders, the burner covers/guard, and even the medal piece on the side you can sit things on is rusted. I bought this thing 4-5 years ago, and it has done well until now. I have had cheap $149 coleman grills that have lasted longer. I have definitely used it, but could I dare return this? it is a bit embarassing but the thing is a huge POS with cheap metal!!


Josh 5 years ago

To add to comment above....cleaned the BBq up nice to show all the rust, and costco took it back as it was on my account history that I bought it! Took the store credit since I plan to buy another there when they get in season. not too bad. Just gotta get past the looks as you walk that thing in there!


Paul Edmondson profile image

Paul Edmondson 5 years ago from Burlingame, CA Author

Nicely done. I know the looks you're talking about.


Paul 5 years ago

Worst grill I have ever had. Looked great and worked for a couple of years before the rust took over the burners. But no fear they are still covered by warranty. What good is a warranty if the company will not replace the parts for a year? Always an excuse about just out of stock, twice, the producer lost the plans (really) we are moving production. I will keep calling cause I am damned if I will pay $400.00 for a grill that the company does not have the integrity to keep their warranty.


Jon M. 5 years ago

DANGEROUS GRILL. When I finished assembling this grill, the instructions said to let it burn for 10-15 minutes to make sure that any packing grease was burned off before using it to cook. So I lit it and after 15 minutes, I went to turn the heat down. Just touching the control nob on the front burned my fingers! The cheap plastic knobs were melted and the rubber grips on the knobs were wrinkled because of the high heat. I found one knob that was not so hot that I couldn't touch it briefly to turn it off, but the rest required the use of a hot pad to turn. Problem was that the plastic just spun off the metal that the knob was attached to. So I had to reach under the hot grill to turn off the gas at the tank. Customer service said that they would replace the knobs, but they want me to pay shipping. Time to head back to Costco for a refund.


JR 5 years ago

only wish i would have seen your article 2 years ago. bought at costco 4.5 yrs ago, took a year to learn to bbq on unit (so hot), then it quit getting hot. called costco, they said over the phone i could not return it because it was a month shy of 3 yrs from purchase (should have taken it to store). paid $125 for new burner tube (disentagrated) really disappointed in costco at this point! now it wont heat past 175 degrees and infrared burners wont stay lit. this was a beautiful bbq when i purchased it, still is, has always been covered! worst bbq i've ever owned. my last bbq was 10 years old (patio cadie) gave to my brother-in-law, he's still using it. this bbq should last longer than 2 yrs **SHAME ON YOU COSTCO!** should have bought a WEBER


Paul Edmondson profile image

Paul Edmondson 5 years ago from Burlingame, CA Author

Heck, I'd still pack it up and take it to costco. They may take it back.


LT 5 years ago

I've had my SGR30MLB just over 4 years and have considered replacing some of the rusted parts - flavor grids, and now the burner tube, but cannot bring myself to pay 1/3 to 1/2 of the sales price to fix an old BBQ. I suppose I've gotten my $$$ worth (compaired to some users), average use 1-2 times a week for 4 years. Now I see Costco doesn't even carry this model - maybe they've learned something! Back to researching a replacement BBQ...


Dorge Huang 5 years ago

Mine was barely just over 3 years old, I use it all the time in fall and this last week I was doing a clean up. Notice all the supporting parts of the burner, the side panels, the back panel, the burner plate were rusted out. Many are welded part which cannot be replaced as it is part of the frame. Not sure I would ever purchase this brand again. Costco usually mean quality at great price. This is neither


Kathy  5 years ago

I have had my Tuscany SGR30M for 4 years and everything is rusted out on the inside, burners and hoods. This started a couple of years ago and has been getting progressivly worse. I just called Costco to see what they could do and they are calling manufacturer to send me all free parts. Maybe your Costco will do the same thing. I hope it works out because when it worked I loved my barbecue.


JB 5 years ago

I have not had my calls to 1-800 229 5647 answered during stated business hours of 8-5 eastern M-Fri. All I can get is a recording telling me those are their hours and the office is closed, even though I am calling during those hours. You will need replacement parts eventually, buy something else.


Buddy 5 years ago

bought in 4/2007. returned first one for bad ignitor and bought another. Now, lower frame and doors completely rusted. burner tubes, ignitors, flavor grids, 3 burner Z bar and grease shields rusted out. Paid $299 (on sale) Just burner parts\grids\z bar\shields nearly $300 from Sure Heat. Frame and doors will certainly fall apart soon. 4 year life reasonable? Not really - parent's weber gas grill is 12 yrs old and going strong.


Paul Edmondson profile image

Paul Edmondson 5 years ago from Burlingame, CA Author

Get a Weber. That's what I'm doing. I'm looking for a used Sumit model on craigslist.


Rick  5 years ago

Bouth mine at Costco. Top cover split after a few times of usage. Have had it about a year, no problem but right now, 4th July weekend, it will not stay lit.


Mark D. 5 years ago

Bought my Tuscany in 2008. Have replaced 'flavor shields' and burner assembly twice (from www.clagrills.com). Have patched the cover with duct tape, mostly along the edges and seams. Now I find that the interior of the unit is almost entirely rusted out. The outside looks like new except that the base is rusting out too. I think I will try to get Costco to take it back. Wish me luck.


jim Matson 5 years ago

Bought mine about 3 years ago, and am very unhappy. Small cover split after about 5 months. Hinges on propane tank door began rusting, along with support panel under right front door. last week the panel fell off, and then the door fell off. Wonder if they sell Costco "seconds".


Paul Edmondson profile image

Paul Edmondson 4 years ago from Burlingame, CA Author

I just added a rating capsule up top, so now everyone can rate this product. I gave it three stars, but the costco return policy is five stars.


Josh S 4 years ago

Bought this gril in April 2007, Have since replaced flavor bars, all ignitors, hose and regulator and burner. THE MAIN PROBLEM, will not get hot enough, knobs melt on the front, and the BIGGEST ISSUE.

The tub has rusted out, and that includes the bar that the ignitors mount to on the three main burners, There arent even screw mounts anymore. Looks like optimus prime chewed the metal up. Also the bar in which the burner tri bar mounts to is rusted out. No mounts left for the burner or ignitors. Called company they state that its a known issue, Costco had them cut some corners to meet the pricing their members desired. Well $400 is a lot to me even if 5 years ago. I covered this grill and maintainenced and broke down annually to clean. It was such a nice grill, best I ever had 4-5 years ago, I have put $120 into it now. I got up the courage to walk into Coscto, with my amex card and had them look it up. They are going to call the mfg and let me know they will do for big corp like Costco. Well , unless the manager is sending a new tub and i think we are at a loss here. Costco guarantees my satisfaction on everything they sell and I am taking them up on it for the first time ever. Ironically this grill is what made us join Costco. Bad thing, I dont see a decent grill in costco this year to replace it with They have a $600 grill and $1450 jenaaire. WHY o WHY does Costco not carry weber. I should have not believe the hype and went with a weber 5 years ago. The customer service person, was not phased by my request, just noted that it was above his pay grade, and that someone higher up on the totem pole would have to take ownership. Now I wait...


helenfaust 4 years ago

i also have this grill and until late last year had no problem with heating up or melting. the heat shield did rust out and the bar with the igniters so i got new ones today and put them in. what i need if anyone can help me is the heat shield that goes over the crossover bar over the igniters. mine is rusted and i can't find a replacement for that part. i got the other heat shields but can't find that one. it protects the igniters. email me at peanutfaust@gmail.com thank you


cdwright9 3 years ago

Never, never buy a grill from Costco. Stick to CharGrill or a brand name. I bought the Tuscany and have basically rebuilt it. Parts prices are a joke and Costco walks away from them once they are sold.


Paul Edmondson profile image

Paul Edmondson 3 years ago from Burlingame, CA Author

@cdwright9 - I have to disagree with that. Costco carries a few name brands - I've seen Charbroil and Big Green Eggs there. The best think about buying a grill from Costco is the return policy. If a BBQ disappoints, return it.


jason 3 years ago

I havehad problems with this grill also. My heat plates have completely worn out and the screws and bar that run across are rusted off. Shotty manufacturing on this grill. Igniter hasn't worked for about a year and the sid burner is a joke. No pleased with this purchase.


andreia 3 years ago

i bought it 2 years ago and the bloody thing is falling apart . used 2 times a month and now need to spent 250 dollars to change all the parts . its a joke !!!! dont waste your money !


Paul Edmondson profile image

Paul Edmondson 3 years ago from Burlingame, CA Author

Take it back to Costco. A $500 grill should last more than two bbq seasons.


mike tofil 23 months ago

Just paid $50 for same grill it's a little rusty around the bottom edge from a dog thinking it was afire plug for years ,i ran it through a test run everything works fine temp went up to 700 deg. F no problem all systems a go cooked like champ last owner didn't replace a thing said he would just spray it with cooking oil when grill cooled down i'll just do the same. If i get half the use the last owner did i'll take this one to Greenfield Village. Ps keep you posted.


Heather 19 months ago

I bought the Tuscany grill by Altima from Costco probably 6/7 year ago. It is completely rusting and falling apart. I live in Southern California and rain is not the issue. It has always had a cover on it as well. I can't replace important parts like the burners as the parts the burners attach too are rusted away. The grills have disintegrated and the only thing that works like the day I got it is the side burner. Not sure how long these grill are suppose to last but I am now looking into a stainless steel grill with burners guaranteed for 10 years.


Paul Edmondson profile image

Paul Edmondson 19 months ago from Burlingame, CA Author

@Heather Six to seven years is a pretty good run for a gas grill, however, if they are really well maintained, they can lest decades. If you are in the market for a new gas grill, I'd recommend looking closely at Webber grills. While Costco doesn't sell them, they work really well and replacement parts are easy to get. Right now, I'm watching Craigslist to find a used one:)


Steve 18 months ago

None of the important parts are stainless. After 3-4 years the grille will be useless. Loved it up until the point the burners, heat deflectors and the rest of the inside of the grille rusted away.


James Fitzsimons 18 months ago

So I have had this for a few years, doesn't get a whole lot of usage and looks absolutely brand new. I cannot believe when I went to replace the burner covers that the surrounding parts disintegrated. Too bad the inside wasn't as well constructed as the outside. What a shame to throw it away, it looks brand new (was always covered and under a roof). What is Costco's position?


Paul Edmondson profile image

Paul Edmondson 18 months ago from Burlingame, CA Author

It's pretty old, but you never know what Costco will do - I agree that it shouldn't disintegrate.


Simon 16 months ago

The BBQ is junk. I bought one for my father in law about 6 years ago. He keeps it covered and only live here 6-months of the year. I bet it has not been used more than 20 times a year. He has replaced numerous parts and asked me to see if I could find a source, I had a look at it and thw whole inside has disintegrated. About th eonly thing left are the stainless steel grills. I have a one from BBQ galore and my Dad has a Weber, although both needing a few bits and pieces over the years, they are still going well after 25 years.


Mama Brownhouser 15 months ago

We have had this barbeque for seven years, use it almost every day and have NOT had one bit of trouble with it, it is a wonderful barbeque. My only, and this is minor, complaint is that I don't use the searing unit on the side so it would be better used as more burner space. But there is plenty of that too!!


m8112 15 months ago

Do not buy this unit. Bottom rusted out in a year. Without a base the rest is just scrap. The base has a lip where the water pools up after hitting the side of the unit.


MattFromAtx 14 months ago

I've had this grill since 2009 and enjoyed using it weekly if not daily. I replaced the grill plate and most of the heated parts after about 2 years. However, I have kept it covered 100% of the time and I have the problem where the supports for the grill plate and a lot of guts are all rusted away completely. You would think I had this sitting under a spray mist with the top open for 6 yrs. I asked Costco yesterday when I was there if I could return it, and they said yes no problem. It will be going back.


slogrown 9 months ago

I agree with all those who said this grill is awful. It is the nicest and worst grill I have owned. In 2009 I bought this grill at Costco and paid more for this grill than any before and it has lasted the shortest amount of time. This is the opposite of "you get what you pay for." It worked fine for two years and then things started to happen. For the last two years I have not been able to use most of the cooking area because the stainless steel rods were rotting away. Then, last year, the heat shields started rusting away. I tried to buy parts from the company and they said "they don't make grills anymore!" Now the lip that holds the heat shields up has rusted away. I didn't use it at all the last summer. This has been covered constantly when not in use. Not the product quality I expect from Costco. I will be trying to return it today. We'll see.


George 4 months ago

I drilled out the main grill infrared orifice with 1/16" dia drill. It was a little too much. Now I have to turn the heat down to keep from melting the cover screen. About 8 o' clock position works fine. I'm going to try to find a new orifice and drill it smaller. #60 drill used before, wasn't enough. It heated but would not glow.


Sunil G 3 months ago

I have the exact same experience as slogrown above. Bought it 6 or 7 years ago and grill began to rot after 2 years or so. it is unusable now as the rods and grates are too rusted and are metal is falling apart and rotten away. All the skin is peeling away. It has been kept covered when not in use but that has not helped. We barely use the grill two to three times each year and it cannot sustain that small of a use. Complained to Costco and tried to return it 3 years ago but they would not take it back. Looks like they wont stand behind this product they sold to us. Extremely disappointed.

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