I have several friends who work with customer service, which the company they work for is very centered on customer satisfaction. I do not have any problems with customer satisfaction, but letâ��s talk about the other people on the other side of the phone. I recently called one of my utility companies the other day. First you had to dribble the automated system, do the guess work just to get a live person on the phone. I explained my problem only to find out she was not the person I need to speak with, without even telling me to hold she just transferred my call. After been transferred tree times, I finally was speaking with the person who I thought could help me. Only to find out she had to give me a different phone number to call and she could not transfer me. That was thirty-five minutes of my time which my problems was still sitting on my mind to be solved.
I guess I should be grateful that at least I got to speak with a live person; most companies do not even offer that.
But I ask myself, were the customer service in all this? I thought that was why the employees were there for!
I feel for you! I am a Customer Service Representative and I have been in your shoes many times as well. I recently had to deal with the cell phone company regarding an old issue. I am so tired of dealing with it, but yet, I have my principal.
by JP Carlos2 years ago
Many sales professionals especially the old schools ones often tell me that the customers are always right. Because of this, many of them simply bow down to what the customers want even if the request is illogical...
by Simone Haruko Smith4 years ago
Whether we’re working for a larger company, running our own businesses, or even just interfacing with parents (as a teacher) or readers (as a Hubber), we all provide some sort of customer service to people. How can we...
by sabrebIade7 years ago
If anybody out there uses Snipsly, they have disabled their tags and track-backs because of abuse. I e-mailed them after I couldn't get either field to come up and they quickly (within 30 minutes I think) e-mailed me...
by Jerad Maplethorpe7 years ago
I currently have a job at a restaurant making about $300 every two weeks but I'd like to find some other way to bring in a little extra money as well. Please don't mention HubPages, I'm already trying that lol. I don't...
by aka-dj5 years ago
Perhaps I should rephrase that.Have you not achieved any success at these?If so, what do you put it down to?
by MomsTreasureChest4 years ago
http://momstreasurechest.hubpages.com/h … tisfactionDoes it lose your attention part way through?Do you think I should delete a couple capsules? Like the locator or employment one?Thanks in advance for any...
Copyright © 2017 HubPages Inc. and respective owners.
Other product and company names shown may be trademarks of their respective owners.
HubPages® is a registered Service Mark of HubPages, Inc.
HubPages and Hubbers (authors) may earn revenue on this page based on affiliate relationships and advertisements with partners including Amazon, Google, and others.