Zephyrhills Water

Zephyrhills Water

One of Florida’s most famous products that is consumed by people all over the country, and even the world, is Zephyrhills Water. The brand is decades old, but has certainly been growing in recent years. Zephyrhills is owned by the Nestle Corporation and has become one of their main brands that are sold in the United States. The source of the water comes from Florida’s natural spring aquifer underground. The town of Zephyrhills is located in central Florida, not far from the Tampa Bay area. Throughout this region are fresh springs, the vast majority of which are owned by Zephyrhills. A common misconception is that the spring water all comes from the same source, but it does not. It comes from several springs all located within the same region. Each of these springs is tested to make sure the water is up to the company’s standards, as their website says, and then it is bottled and distributed to vendors all around the world.

In 1961, Mr. Don Robinson founded the Zephyrhills Water Co. which was the first bottling and selling of spring water from the area. Throughout the 1970’s and 1980’s the company kept on growing, until it eventually was bought by Nestle. Originally, the water that was bottled there was more or less confined to being sold in Florida, since it was Florida’s spring water. After being bought by such a large company, Nestle broadened the horizons of Zephyrhills and it became both a national and international brand of water. The size of the bottles has changed from being standard sizes to having 12 different sizes of containers in which the water comes in. The most famous one of these is called the AquaPod. It is a miniature version of a water bottle and quickly became a fast selling product, due to its innovative design. Other companies selling bottled water have tried to mimic the success of this design, but none have taken a popular hold yet.

Zephyrhills Water has three main competitors in the industry, Dasani, Aquafina, and Fiji. Dasani and Aquafina are owned by Coca-Cola and Pepsi, respectively, and naturally have a wide market. The difference between Zephyrhills and those brands is that both of those bottles of water use tap water, not spring water. This fact sets Zephyrhills in a separate category from Dasani and Aquafina as some people will only drink spring water. Fiji water is spring water, like Zephyrhills, but it is considerably more expensive and is bought for its elite status more than anything else. For good old fashion spring water, at an affordable rate, Zephyrhills Water cannot be beat.

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Comments 15 comments

James A Watkins profile image

James A Watkins 7 years ago from Chicago

Cool Hub! I enjoyed learning more about this. Thanks!

alex 6 years ago


jared samson 6 years ago

your water is the best i drink it all the time it is the only water i drink

dottie Seubert 6 years ago

We have been buying your product for sometime now. the bottle is fine but the NEW caps are terrible! I can not open them with this new cap I have to find someone to open them for me they hurt my hands. this was a real poor idea for the consumer. Like I said I like the product, but the cap not at all your company needs to come up with a better design this is very bad for young people and older people and god Help you if you have arthritis there is no way they will open these New bottle caps. I do hope you do something to change this. I may need to shop for anohter product that has a better cap that I can open.

Thank you

Dottie Seubert

6635 pinecrest Lane

Pinellas park, Florida 33781


Tony 6 years ago

I agree with Dottie this cap is terrible, i don't think this was a good idea at all, do you guys know where can i brag about this in the claims company? I don't think with just one persons opinion will be enough to change but i have to let them know!!! Thanks to all

Caroline Nelson 6 years ago

I sent the following email to Zephyrills Water:

I have been drinking the 16.9 fl oz bottles for years and love the taste of the water. I do have a complaint about the new bottles with less plastic. The bottle caps cause my hands to callus when I open them. Also, being that the bottle is so flimsy, it keeps falling down which caused my wireless keyboard to short out and had to purchase a new one. Is it possible to go back to the old bottle style or do I have to start drinking another brand of water with a sturdier bottle? Please reply via email. Thank you for the opportunity to let you know how I feel.

My response from Zehyrills is as follows:

September 7, 2010

Dear Ms. Nelson,

Thank you for contacting Zephyrhills®, regarding your difficulty opening the small cap on the Eco-shape bottle. We appreciate that you took the time to let us know about your experience. Your feedback plays an integral role in our ongoing efforts to further improve our products and services.

We recently reduced the size of the bottle neck and cap because we want to lighten our carbon footprint by using the least amount of plastic. Our new bottle is 40% less plastic than other bottles out there. However, the bottle should not be harder to open, so we certainly appreciate you taking the time to contact us about this so we can make the factory aware of the issue.

Our goal at Zephyrhills® is to provide the highest quality products and that includes packaging. We would like to assure you that we have reported your experience to our Quality Assurance team so that they can review their processes and see if they need to make any changes to how the cap placement is calibrated.

We apologize if you have purchased bottles that did not stand upright. Please be assured that we have very strict quality control. We take extra precautions to prevent damage to our packaging during shipment and storage. However, it sounds like your package may have been exposed to some rough handling. It is possible that during storage, too many cases were stacked on top of one another. This would cause excessive weight on the lower cases, resulting in a deformation of the bottle that will not allow it to stand upright.

You are a valued consumer and we feel confident that you will be completely satisfied with our product in the future. You can expect to receive a follow up letter from us via regular mail containing a one time reimbursement for your unsatisfactory experience. Please allow seven to ten business days.

We appreciate your interest in our products and hope you'll visit our website www.zephyrhillswater.com often for latest information on our products and promotions.


Beverly Watson

Consumer Response Representative

Ref #:18088870

My response to them is as follows:

Dear Ms. Watson,

I do appreciate you responding to the email I sent you. I need to add that we purchase our water through BJ's Wholesale Club in Parkland, Florida. At BJ's they always stack their inventory as high as they can. Therefore, I will always have this problem when I purchase water there. We go to BJ's because we are members of the club and can get our purchases in bulk. We purchase two 32 bottle cases of water a week that won't stand up due to the flimsy design of the bottle. My husband and son purchased your water at a vending machine two weeks again and those bottles wouldn't stand up either. This has been going on since Zephyrhills has changed the design in the bottles. I do understand why you changed the amount of plastic on the bottles. I too try to keep a low carbon footprint by recycling. There has to be a fine line where quality of a product remains important while lowering your carbon footprint.

Bottled water is very convenient for my family because we take it to work and recreation with us. We drink it right out of the bottle. My husband and son have to take plastic cups with them to work in order to drink the bottled water. We had a gathering at our home a month ago and we had to pour the bottled water into plastic cups for our guests because the bottles didn't stand up. Our guests complained to us that they would not purchase Zephyrhills water anymore because of the new bottles. As far as I'm concerned, when you need to use extra plastic by using a plastic cup to get water out of a plastic bottle is just increasing our carbon footprint. These new bottles have become a big inconvenience for us as well as other family members and friends. I am sure other people also have the same complaint. Not everyone will take their time to give their opinion. According to the email you sent me, you will not be making any changes to the design of the bottle and therefore, my family will have to start purchasing a different brand of bottled water for now on.

Jean 5 years ago

I fully understand your concern about the environment.But at the same time I see the cost reasons behind that.

I believe that you sacrifice's people preference of your product for savings. Is very hard to believe that the person who approves this cap, opened one.

Samantha 5 years ago

So basically, you got free product out of them but are still going to switch brands? Why, I wonder, didn't you pen a letter to BJs about their storage procedures? I love the new bottles, and have never had a problem with opening them or their structure. I don't understand how you have trouble...

Victor Robledo 5 years ago

I thought the small cap is a new idea. It was created to save money and has been disguised as Green. It is very difficult and painful to open. It will be the last time I buy it!

KJ former Zeph customer 5 years ago

The crap caps don't reseal reliably after you have a drink.

Don't throw the bottle in your pack with anything you care about. One Zeph crap cap soaked me on a hike and left me without water. Another leaked and destroyed my iPhone.

I am buying the Dasani product from Coke. Still a sturdy cap.

karn 4 years ago


Kathi 4 years ago

I also have trouble with the new caps. They're hard for me to open and don't seal properly when you try to recap them. Since it seems to take forever for change or a reversal of a bad design to happen, I've already switched brands to one with a decent cap. It's a shame because we all liked Zephyr Hills water, but why buy something that we can't open? When your caps are fixed I may switch back (but probably not...this other water is actually very good).

Sam Birmingham 2 years ago

I love the water but CANNOT open the damn bottle to save my like. WTF! I get so frustrated that I throw the bottle away!

Cammie 20 months ago

This is the ideal answer. Evenoyre should read this

Janet 20 months ago

To think, I was cofesund a minute ago.

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