Stat Update Delay

1. STAFF

   pauldeedsposted 12 years ago

   Some of our differentially updated Hub stats drifted out of alignment over the weekend when one of our servers failed (which can result in negative totals, and other strangeness).   This happens occasionally, and to fix it we have to reprocess everything from scratch (instead of just the most recent hour).  We are doing that now, which means your Hub stats won't be updated for about the next 6-8 hours.  No data was lost, nor will any be during that time.
   
   UPDATE: It's taking a bit longer than expected, it looks like it will be another 12 hours or so.
   
   UPDATE 2: The process is complete, and data from the last 24 hours for Hubs is being processed now.  You should be seeing your view totals move now.  We should be completely caught up in an hour or two (about 4pm pacific)

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      MoverReviews21posted 12 years agoin reply to this

      Thank you so much for conveying us the message.

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      MorganRogerDentalposted 12 years agoin reply to this

      Thank you Paul for updating us with the information. I did notice some drift in the hub stats.

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      the clean lifeposted 12 years agoin reply to this

      Thanks Paul and all the HubPages Team for getting this fixed in a orderly fashion and keeping us all informed. Thumbs up to all the HubPages Staff!!!!

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      andycoolposted 12 years agoin reply to this

      My total page-views have  crossed 10K (10,250+) but it's yet to be reflected in the accolades. Mr. Paul Deeds, is this delay due to the same reason? When can I expect to see the accolade updated? Thanks!

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      jameygcposted 12 years agoin reply to this

      I still can't see my earnings from June 1st until now.

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   Michael Willisposted 12 years ago

   Thanks for posting this Paul. I did noticed the stats were a little weird acting over the weekend.
   
   lol, you can slide a few extra my way if they (stats) are lost and need a home!

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   Aficionadaposted 12 years ago

   It's always good to hear that there's an explanation for the occasional weirdness.  Would this possibly be the reason why I didn't see any views whatsoever from HubPages for several days?

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   Cagsilposted 12 years ago

   Thank you Paul.

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   cardeleanposted 12 years ago

   Thanks for the info.  Will this also affect the ad earnings totals?

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   1. STAFF

      pauldeedsposted 12 years agoin reply to this

      No, it will not.

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   K9keystrokesposted 12 years ago

   Thanks for the heads-up Paul. Good luck with your process.

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   BaliMermaidposted 12 years ago

   Thank you very much for the update, much appreciated. Now I can quit scratching my head trying to figure out the stats.

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   rebekahELLEposted 12 years ago

   Thanks, I was wondering if I was just too tired or if something was messed up. It's always nice to have a heads up.

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   excellasysposted 12 years ago

   Thx I had the same question, I'll check again i a few days.

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    Nell Roseposted 12 years ago

    Thanks for the info, much appreciated.

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    Cardisaposted 12 years ago

    I knew something was a little off but thought it would soon be sorted out. Thanks

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    Motown2Chitownposted 12 years ago

    Thanks a bunch for letting us know!  I thought my eyes were playing tricks on me!

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    SuccessfromHomeposted 12 years ago

    Thanks! I thought I was tripping

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    SuccessfromHomeposted 12 years ago

    Thanks! I thought I was tripping. I really appreciate the heads up!

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    CyclingFitnessposted 12 years ago

    Thank Goodness for that. I was worried why one of my newly published hubs is showing 0 views despite comments being left!

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    Randy Godwinposted 12 years ago

    I hope this is still screwed up as my stats only changed by about 30 views since yesterday.

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    Dolores Monetposted 12 years ago

    Hmmm. my stats seem fine but when I checked on an older hub to refresh it, my changes didn't 'take.' Can't load pix either. Maybe it's all one big mess. Good luck.

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    CJ Andrewsposted 12 years ago

    I was a little curious about my stats.  Just figured I needed to do some tweaking.  Thanks for the info.

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    PaulGoodman67posted 12 years ago

    Well the hubscores and relative rankings of my hubs changed just now - but the viewing figures remained unaltered!
    
    We're now past the extra time added for the stats to be sorted, I believe!
    
    :-)

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       Mark Ewbieposted 12 years agoin reply to this

       Yes I agree.  It's bad enough being hit with all the problems of the last few months without this kind of 'additional' stuff.  We're hurting down here... at least I am.

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          PaulGoodman67posted 12 years agoin reply to this

          Well, I am sure Paul Deeds et al are doing their best.  It is the end of the month, i guess.
          
          Given the choice between early entry into the HP ads scheme with a few glitches, and late entry with perfect stats, I would've still taken the former.

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             WriteAngledposted 12 years agoin reply to this

             Since my weekly earnings on HP Ads are well under 50 cents, I would prefer to see a site that wasn't broken! This sort of stuff happening so frequently does not give me confidence in the future of this site.

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                Sundaymomentsposted 12 years agoin reply to this

                Mr. Deeds will get this error fixed. He has always worked with diligence when matters like this arise.

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                Glenn Stokposted 12 years agoin reply to this

                WriteAngled, the HP Ad program wasn't to be rolled out until June anyway. It's new. Be patient.  I am sure that the glitches are only affecting reporting. Not earnings.

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    mediabuzz11posted 12 years ago

    Thanks for the info. My account shows "Sorry, no data available for the specified date range." when I choose to see yesterday's earnings.

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    Ghost32posted 12 years ago

    I've not been paying attention to my overall total view count, but the stats on my hottest Hub haven't moved in the last 24 hours or more. 
    
    Of course, that one's always had a couple of strange quirks in its numbers.  Pull up the stats window on the Hub's page, and the total views are always a couple of thousand more than show on the overall stats page, for one.  Plus, despite view counts ranging from a high of thousands to a low of around a hundred views per day, the seven-day count (only--the others are fine) has always shown nothing but an absolute zero.
    
    No other Hub is doing THAT!

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    1. STAFF

       pauldeedsposted 12 years agoin reply to this

       That does sound strange, which Hub is it?  I will take a look.

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          Ghost32posted 12 years agoin reply to this

          Remind me never to get into a quickdraw shooting contest with you, Paul.  Before I could get around to identifiying the Hub (since I hadn't checked the Forums or my email for a bit), all the stats were suddenly, magically working perfectly.
          
          Thanks!

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          Michael Willisposted 12 years agoin reply to this

          Well, mine are still not working.

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             cardeleanposted 12 years agoin reply to this

             I don't think that mine are either.  I still don't get large volumes of traffic but I get more than 5 views a day.

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             Randy Godwinposted 12 years agoin reply to this

             Mine have changed with only 161 views added in over 24 hours!  What a load!  I wonder if we will ever get credited for the views we lost?

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    Sundaymomentsposted 12 years ago

    Thank you for the update do we know how much longer before stats will be up and running?

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    brianlokkerposted 12 years ago

    I'm just a handful of page views away from my first 1000 (not much for most of you, I know, but a milestone for me), and the count has been stuck for at least 24 hours now.
    
    I know I should just chill, but I'd appreciate another update since the original estimate and first update have been exceeded by another several hours of static stats.

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    Jillian Barclayposted 12 years ago

    At least I always know that when I am having an issue, I can find others experiencing the same, and it is usually always being worked on!

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    Brie Hoffmanposted 12 years ago

    It's 7:17 EST and still nothing???

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    Randy Godwinposted 12 years ago

    Duh! Or perhaps Doh! 

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    Alastar Packerposted 12 years ago

    Mine haven't moved much if any in two days. The latest has about two dozen comments & 10 views, at least half of which occurred while writing it.

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    Alastar Packerposted 12 years ago

    Darn, I rub that 4 leaf clover tat and bingo. Thanks HP. Hope everyone else's straighten out soon.

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       Randy Godwinposted 12 years agoin reply to this

       We never know anything for sure anyway! 

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    mediabuzz11posted 12 years ago

    Has everything been sorted out? My yesterday's earnings are still "pending"!

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    bobsimpsonposted 12 years ago

    Thanks for the update and getting the statistics problem worked out.
    
    Your final note of apology for the delay that occurred and your appreciation for all the hubbers who patiently waited was appreciated.
    
    Oh wait, you didn't do that.

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    Shelly McRaeposted 12 years ago

    It's June 2nd and I'm still waiting for updates on my Hubpages Ad Program from May 31st. I'm assuming that the issue is fixed for some but not for others??? Could we get an update on this?

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       PaulGoodman67posted 12 years agoin reply to this

       The outstanding issue this thread refers to was the viewing figures, I believe.  They seem to be sorted now. 
       
       The earnings figures haven't been resolved for anyone, so it says on the earnings page.

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    tlpoagueposted 12 years ago

    My income isn't showing any for June, I am missing an accolade again, and have noticed my profile score hasn't changed up or down, but my stats seem to be moving. Is there still an issue with the system?

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    cardeleanposted 12 years ago

    Is anyone else also noticing that their hubscore has not changed in days.  Also, what's with so many hubs starting at a score in the mid to high 40's?  I thought that as a general rule they start at 50?  I started one this morning that I am working on (not published yet) and it's down to 46.  What is going on???  I've checked some others recently published by other people and it's very similar.  I've never seen this happen before.

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       lexindicaposted 12 years agoin reply to this

       The number of words that your hub contains has a direct effect on your initial hubscore of that hub. I think something has changed.

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          cardeleanposted 12 years agoin reply to this

          I'm sure that does have an effect but my word count is 838, oh well, it's SLOWLY inching up.

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    dariashaktiposted 12 years ago

    My latest hub started at 46. It has been getting steady hits and has now dropped to 45. I'm not sure I understand....

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       cardeleanposted 12 years agoin reply to this

       Although I'm not happy for you, I'm glad it's not just me.  I guess we can not understand together.

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    LuisEGonzalezposted 12 years ago

    HP is having(yet again) technical issues, however the stats will accumulate and will post when all the issues are fixed. Not all stats have been affected. This according to HP Staff.

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       andycoolposted 12 years agoin reply to this

       Is HP a site run by professionals? It's becoming a complete joke these days! HP ads earnings are not updating... (4 days in a row... ha ha ha)!!! One of my accolades (thumb's up, thumb's down) is going to see his girlfriend in an hourly basis (with his thumb up) and again returning back when he discovers she is with another guy (with his thumb down)! Only the moderators are working 36 hours a day!

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    Cardisaposted 12 years ago

    I suspected that there was a glitch so I never paid it much mind.

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