Can't open Hub emails!

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   SubRon7posted 12 years ago

   What's this new format of Hub emails?
   I can't open them!
   I have to go to my folders, click on the correct person, go to their page, and look for their new hub!!!!
   What on earth is happening?

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   Dame Scribeposted 12 years ago

   It can be only a temporary glitch you know how computers and coding don't always 'talk' together

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      SubRon7posted 12 years agoin reply to this

      Thanks for replying, Dame Scribe,
      Let me further describe:
      The info is all there, first the profile name, title of hub, then a "hugely" long URL. (Copying that URL takes me to a page saying it doesn't exist!) This started a couple days ago, with 2 other hubs. Today it's all of them. But you haven't seen it? I can't believe this is just me!
      Thanks!
      Jim Nelson

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         Ari Lamsteinposted 12 years agoin reply to this

         Please copy and paste the contents of the email to the forum so that we can investigate.

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            SubRon7posted 12 years agoin reply to this

            Thanks Ari, here's one, got pleny more
            Hello SubRon7,
            
            We thought that you would like to know that september girl, a Hubber who you are following, just published the new Hub Ebb-tide 3: http://hubpages.com/nt/e1-2752876?url=h … bb-tide-3.
            
            Thank you, HubPages
            
            For one thing there are no blue, clickable letters

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               SubRon7posted 12 years agoin reply to this

               On the email I copied and pasted, the URL was much longer

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                  Ari Lamsteinposted 12 years agoin reply to this

                  Hi SubRon7,
                  
                  There seem to be a few issues here.
                  
                  1.  The reason you cannot click is that the link has an extra "." added to the end.  The link should read "http://septembergirl.hubpages.com/hub/Ebb-tide-3" but it instead reads "http://septembergirl.hubpages.com/hub/Ebb-tide-3."  Does this make sense to you?  This might indeed be a bug in our code, and I will look into it.
                  
                  2.  URLs have, indeed, gotten a bit messy recently!  We are actively discussing how the best way to handle this.
                  
                  Thanks for your patience.
                  
                  Ari

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                     SubRon7posted 12 years agoin reply to this

                     Thanks Ari,
                     I'll look at what you suggested. I did see the extra period.
                     I just counted my emails that won't open: 10, but 1 or 2 might be doubles.
                     But I'm surprised I'm the only one complaining.
                     Thanks again,
                     Jim Nelson aka SubRon7

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                        SubRon7posted 12 years agoin reply to this

                        Just to let you know, guys, I got several more "unopenable" emails this morning. Because of all the clicking needed to open I deleted all but one favorite hubber.
                        And really, am I the only one with this problem?
                        Thanks,
                        Jim AKA SubRon7

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                           diogenesposted 12 years agoin reply to this

                           Same with me!  I can't comment on all my hubbers I follow.  No clickable blue link, just a heavy typed line with all the other URL nonsense.
                           I have emailed HP this am, but nothing yet...Bob

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                              SubRon7posted 12 years agoin reply to this

                              Hey, thanks, Diogenes, glad to know it's not just me. "No clickable blue line" that's what I couldn't think of. Again, thank you, Bob, and just so you know, I couldn't click on this forum posting from you, either. I had to go to the help forum.

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                                 SubRon7posted 12 years agoin reply to this

                                 Thought I should mention further. Just received Hubpages notifications and that I was able to open, but the arriving hubber emails, same story!

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                                 diogenesposted 12 years agoin reply to this

                                 Same here Ron.  They seem to know something about it at HP, time they advised us...Bob

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                                    Ari Lamsteinposted 12 years agoin reply to this

                                    We are actively working on this.  Our current thought is that the problem is related to how Hotmail handles the new URLs in our notification emails.

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                                       SubRon7posted 12 years agoin reply to this

                                       Thanks Ari, but just so you know, my notification emails have been coming thru fine

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               Ari Lamsteinposted 12 years agoin reply to this

               We believe that we have fixed the problem, and that going forward all of the URLs in the notification emails should be clickable.
               
               Thanks for bringing this to our attention, and please let us know if you experience the problem going forward.

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                  SubRon7posted 12 years agoin reply to this

                  Thanks, Ari, and you "can" believe I will let you know.

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