Comments triggering disabled ads

1. 61

   Living Well Nowposted 11 years ago

   I have a hub that triggered the automatic disabling of ads due to the nature of the content. Ads were enabled upon review of the hub by HP staff. The problem is the comments. When someone comments, the ads are automatically disabled and I have to make a request to review the hub to have the ads re-enabled.
   
   Is there a way to separate the hub from the comments so that only the comments are temporarily disabled and not the ads? Sandboxing the comments might be a viable solution so hubs still generate revenue until the comments can be reviewed. It took 48 hours to review the hub after I made an edit.

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   1. 76

      Marina Lazarevicposted 11 years agoin reply to this

      You can configure comment settings on a per-Hub basis. First, you need to select the "Configure by Hub" option in the Global Comment Capsule Settings.
      
      Once settings are configured there, you can edit the settings of individual Comment Capsules on Hubs.
      
      It seems like the easiest option here is to select "configure per Hub" for the "Comments must be approved before they appear" Global Comment Capsule Setting. That requires you to pre-approve all comments before they get posted to your Hubs.
      
      Hope this helps!

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2. 61

   Living Well Nowposted 11 years ago

   Thanks Marina. The hub in question is configured so that I have to approve comments before they appear. The problem is that any comment I approve automatically triggers a disabling of the ads on the hub.
   
   It seems I don't have many choices. I can turn off the comments or approve them and have ads disabled each time until HP staff approves them. That's why I posted in the Suggest a Feature forum. Is there any way to keep approved comments from automatically disabling ads on the hub?

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   1. 76

      Marina Lazarevicposted 11 years agoin reply to this

      Ah, I see. That may be a bug. I've escalated the issue to engineering. Will report back here!

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      1. 61

         Living Well Nowposted 11 years agoin reply to this

         Ads have been re-enabled and new comments haven't triggered the automatic disabling of the ads. So far, so good. Thanks for your help, Marina.

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         1. 76

            Marina Lazarevicposted 11 years agoin reply to this

            No problem. Paul Deeds fixed this yesterday, but we wanted to wait and make sure it was working. Glad everything is set!

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