FIXED: Single Hub times out on edit: "Down for maintenance" message

1. 61

   Kulraj Gurmposted 11 years ago

   
   Since yesterday evening I have been getting "Down for Maintenance", each time I click edit on a hub. Anyone else experiencing the same?

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   1. 72

      Matthew Meyerposted 11 years agoin reply to this

      Sorry to hear you are having problems editing your Hubs content.
      I just tried to edit my Hub and was able to do so.
      I think the issue might be related to Internet Explorer 10.
      I will do some further testing in IE10.
      If you use a different browser like Firefox 19 or Chrome 25, does the sisue persist?
      
      Here are some other steps to try.
      
      Clear your browser cache.
      Reboot your computer.
      
      Here are some further browser troubleshooting steps:
      http://hubpages.com/learningcenter/Diag … r-problems
      http://hubpages.com/forum/topic/99079

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2. 61

   Kulraj Gurmposted 11 years ago

   I have IE10 (Beta) and Chrome installed. The problem occurs in both browsers. Will clear cache, reboot and report back.
   
   Thank you for responding so promptly.
   
   Kulraj Gurm

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   1. 72

      Matthew Meyerposted 11 years agoin reply to this

      Please let me know if you are still having problems.

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3. 61

   Kulraj Gurmposted 11 years ago

   Thanks for following up Matthew. I was at home earlier when I first got the error, now I am at work and get the same issue in IE9.
   
   In both cases there is a long pause before I see the "down for maintenance" screen.

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   1. 72

      Matthew Meyerposted 11 years agoin reply to this

      I am still unable to reproduce this issue from my location.
      I will send this issue to our engineering team to see if they can determine what the issue might be.
      Do you click edit from this location (http://hubpages.com/my/hubs/stats) and then see the message or are you clicking a capsule within a Hub you are already editing when you see it?
      
      Can you possible include a screenshot of what you see right before you get the message?
      
      The more details I have, the quicker our engineers will be able to get it fixed.
      
      Thanks for your continued patience.

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4. 61

   Kulraj Gurmposted 11 years ago

   
   
   Yes, that is the location where I click "edit". See attached image.
   Then I get the infamous Windows spinny circle for a few minutes followed by the screen that I captured and posted earlier.
   
   The URL changes when I get that screen from :  http://hubpages.com/my/hubs/stats
   to : http://hubpages.com/hubtool/edit/3571748

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   1. 72

      Matthew Meyerposted 11 years agoin reply to this

      I'm testing right now in IE10 and I think I have reproduced the issue.
      Engineering will have all the details in a few minutes.
      Thanks for all the helpful details.

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5. 61

   Kulraj Gurmposted 11 years ago

   Perfect! Thank you, will wait for resolution.

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   1. 72

      Matthew Meyerposted 11 years agoin reply to this

      Just so you know, it appears to be an issue with the specific Hub as I had the same problems when I tested using Firefox 19 too.
      I sent the info to our engineering team, so hopefully they can address is quickly.

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6. 61

   Kulraj Gurmposted 11 years ago

   Makes sense, since I get it IE9 as well. If you figure out anything that I did wrong let me know.

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7. 61

   Kulraj Gurmposted 11 years ago

   Issue resolved, all is working normally this morning.
   Thank you Matthew and the engineering team.
   
   Kulraj

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