RESOLVED: Hub is "Stuck"

1. 94

   Suzanne Dayposted 8 years ago

   Hi, just started a new hub. It will not save with the "Done Editing" button and I cannot do any edits on it (ie, I do the edits, click the "done editing" button and it sits in limbo "loading").
   
   The "loading" goes on forever and it appears I cannot update the hub.
   
   Can we fix this?

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   1. 73

      Matthew Meyerposted 8 years agoin reply to this

      Hi Suzanne,
      
      Sorry you are having trouble with your Hub.
      We are not currently unaware of any issue that would cause problems saving a Hub.
      Please clear your browser cache and restarting your browser.
      If you still see the issue after those steps, please email team@hubpages.com with the title and/or URL for the Hub and we can look into it further.

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      1. 54

         paradigm searchposted 8 years agoin reply to this

         Hey, Matthew. Why did you delete my post? It was true. It was reasonably humorous. It explained the most likely cause of Suzanne's hub problem, i.e., the site was down for 10 minutes during the same time period and therefor probably a related factor/issue.

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         1. 94

            Suzanne Dayposted 8 years agoin reply to this

            Maybe it was a glitch. All the other hubs I have done recently were fine! Now on Firefox to finish this thing today. Hope it helps the technical team with the reporting...

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            1. 94

               Suzanne Dayposted 8 years agoin reply to this

               OK spoke too soon, it doesn't work with Firefox either and has the same error. Now I will try clearing caches and run some Malware and virus programs, restart windows and try one last time. Could be a virus issue.

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               1. 54

                  paradigm searchposted 8 years agoin reply to this

                  The website/internet problem could indeed necessitate everything but the virus/malware check.

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                  1. 94

                     Suzanne Dayposted 8 years agoin reply to this

                     OK, I ran:
                     
                     Eusing Registry Cleaner
                     Malwarebytes (scan + exclude hubpages from firewall)
                     Excluded hubpages from outpost firewall
                     Spybot
                     nCleaner
                     Cleared browser caches again
                     
                     No sign of viruses. Only some registry issues, which were fixed and I restarted the computer after all this. I'm not usually someone who gets viruses much anyway due to ultra strong combination of 3 firewalls which are so harsh, they will block you from your own printer if you don't learn to control them properly.
                     
                     Nothing worked. So while waiting for tech team I will make a copy of the hub and try a test hub afresh, copying content into it. Will do this later as going out now. Looks like it was a glitch, hopefully new test hub will work. Will report back later (unless it is fixed in meantime)

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                     1. 94

                        Suzanne Dayposted 8 years agoin reply to this

                        Just tried test hub. It worked. So it looks like a glitch with that particular hub. Now if only I can figure out how to delete glitched hub while using the same title for test hub and not have tech team play with new hub by accident....

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            2. 54

               paradigm searchposted 8 years agoin reply to this

               Yep, if my post had remained so people knew about the temporary website or internet  glitch; it would have prevented a lot of unnecessary stress on the users' part. Oh, well. Back to my nap.

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            3. 84

               TIMETRAVELER2posted 8 years agoin reply to this

               Try updating chrome, clearing your cache, closing your browser, then trying again to edit the hub.

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   2. 81

      peachpurpleposted 8 years agoin reply to this

      try the next day. I once had this problem. Gave up and submit the next day, everything is ok

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      1. 54

         paradigm searchposted 8 years agoin reply to this

         +1

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   3. 91

      Jodahposted 8 years agoin reply to this

      I have been trying to complete a hub for two days. Every time I try to edit a comments capsule I am unable to make any changes. An error keeps showing up saying "something went wrong, try refreshing" but nothing happens. I have tried to edit the hub both on my pic with Google Chrome and on my IPad through Safari and it is the same with both.

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2. 60

   The Examiner-1posted 8 years ago

   Suzanne,
   Try clicking on the "Refresh" button (up top on the gray toolbar) and then clicking the edit button again. The Hub may be listed at the bottom of statistics page - go there to edit it.

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3. 94

   Suzanne Dayposted 8 years ago

   Thanks for the quick replies. Tried editing again after refresh (Examiner) and that didn't work. Also tried clearing browser cache/restarting browser and it didn't work either.
   
   I'll email the team.

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   1. 32

      Writer Foxposted 8 years agoin reply to this

      Try using a different browser.

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      1. 94

         Suzanne Dayposted 8 years agoin reply to this

         I don't really wish to run different browsers.....this browser has worked fine until this hub. It is Chrome.

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         1. 32

            Writer Foxposted 8 years agoin reply to this

            When I have problems viewing HP from Chrome, I switch to Firefox and it usually solves the problem.

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            1. 94

               Suzanne Dayposted 8 years agoin reply to this

               That might be so, but I have my entire bookmarks/lists/everything set up in Chrome and never had any problems with any other website, so it would be good if we can sort it out so that it functions on HP too. I'm sure I'm not the only person using Chrome to create hubs......and it would need to be ironed out at some point anyway, so why not with this hub?
               
               Anyway, I'll try restarting Windows in a mo and report back.

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4. 60

   The Examiner-1posted 8 years ago

   Matthew,
   I have had that same problem and it worked after using Refresh button.

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5. 60

   The Examiner-1posted 8 years ago

   Try closing Windows and reopening it.

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   1. 94

      Suzanne Dayposted 8 years agoin reply to this

      Nup, didn't fix it. Still getting error message attached. Will finish hub in Firefox maybe, but have emailed team and it is something that will need to be looked at. It had to happen when I'm having a hubbing spree at the moment!!!
      
      

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      1. 60

         The Examiner-1posted 8 years agoin reply to this

         That is strange. I use Chrome and one of these works for me all of the time. Did you get any apps, add-ons, downloads recently and not check for viruses etc? Check computer with antivirus and/or anti-malware.
         Have you ever used Chrome History?
         If not, it is the three solid bars in upper right gray toolbar. Click that and look for 'history', click on that. On left, look for (app.) time you were working on Hub when this began. Hit 'Done Editing' before it happens, Refresh, and restart editing.

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6. 90

   Thelma Albertsposted 8 years ago

   I have just updated one of my hubs and it was fine with me. I was able to edit it.

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7. 60

   The Examiner-1posted 8 years ago

   Suzanne,
   Right click while hovring above tab "Done Editing", then left click on "Reload" button. If this does nothing then try clicking on "X" on tab. Then look on statstics page for the Hub to Edit.

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   1. 94

      Suzanne Dayposted 8 years agoin reply to this

      Hi Examiner, the engineering team are now looking at the hub as there was most definitely a glitch. So I have made a copy of it and will let them peruse the issue.

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8. 60

   The Examiner-1posted 8 years ago

   Okay Suzanne. Sorry that I could not help. I hope that they find it unless it is in your computer. Are you using desktop or mobile?

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9. 94

   Suzanne Dayposted 8 years ago

   Hi everyone, this is being resolved by the engineering team. It is not my computer or Chrome, as I built a new test hub with no issues. Looks like it was a glitch on that one particular hub. Anyway, not to worry, it's being sorted out as we speak!

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10. 71

    word55posted 8 years ago

    Hi Suzanne, I usually pray for situations like this in order for things to reset and  work. I have prayed to God for your hub to get completed. God is our help just because we call on Him. The Spirit of God may give you some things to try like shutting down your computer, unplug from the socket and keep out for 5 minutes to allow everything to refresh and reset then plug it all back up and restart computer.

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