Technical Issues with PayPal

1. STAFF

   Paul Edmondsonposted 6 years ago

   There is a technical issue with PayPal affecting payments.  We have filed a ticket with PayPal and expect to hear back from them within 24 hours.
   
   We take delivering payments on time very seriously and are doing all we can to resolve this as quickly as possible.

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      UnnamedHaraldposted 6 years agoin reply to this

      Appreciate the heads up and am not worried one bit.

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      Bedbugabscondposted 6 years agoin reply to this

      Thank you for letting us know what is going on. We do appreciate it!

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      joween18posted 6 years agoin reply to this

      Thanks for this update.

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      chef-de-jourposted 6 years agoin reply to this

      OK many thanks. Good to know.

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      JynBrantonposted 6 years agoin reply to this

      Thank you for the update

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      Dean Traylorposted 6 years agoin reply to this

      Thanks for the head's up.

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      habeeposted 6 years agoin reply to this

      Thanks for the info!

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      TIMETRAVELER2posted 6 years agoin reply to this

      I wasn't worried, just a bit surprised.  In all the years I've been here I've never known the team to miss paying the writers here.  My own payment just came through, so thank you so much for your efforts.

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      Stacie Lposted 6 years agoin reply to this

      Hello; I have tried to find someone to ask about my paypal payment being overdue but cant find out who to ask. I checked my email and nothing is showing any payment.

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         Marisa Wrightposted 6 years agoin reply to this

         Email team @ HubPages.com

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   Glenn Stokposted 6 years ago

   Thanks for letting us know Paul.

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3. 90

   Urbane Chaosposted 6 years ago

   Thanks for letting us know!

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   Will Apseposted 6 years ago

   Paypal probably wasn't designed for the vast sums I earn here.

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      Cardisaposted 6 years agoin reply to this

      LOL

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      wildernessposted 6 years agoin reply to this

      

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      NateB11posted 6 years agoin reply to this

      lol

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   hclpdposted 6 years ago

   Thanks for keeping us posted. I was beginning to worry.

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6. 91

   rajan jollyposted 6 years ago

   Thanks for keeping us informed Paul.

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   Butterfly67posted 6 years ago

   I was beginning to wonder! Thanks for the heads up.

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8. 83

   Coffeequeeenposted 6 years ago

   Thanks for letting us know and keeping us updated!

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9. 92

   puter_drposted 6 years ago

   Thanks for the word, and as far as I can recall, this is only the second time in 10 years that there has been an issue.
   Look forward to things being resolved.

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10. 96

    Peggy Wposted 6 years ago

    Thanks for advising us Paul.

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    srirad0675posted 6 years ago

    Thanks for the update. I am sure it will be fixed soon. People at PayPal are extremely smart.

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12. STAFF

    Paul Edmondsonposted 6 years ago

    Here's an update.  We still haven't heard back on the support ticket with PayPal.  It was filed last night and they said they would respond within 24 hours (so we should hear from them by 5pm pacific today).  This issue revolves around an error message from the payment api. We submitted the payments, but an error code was returned that doesn't have sufficient documentation to resolve. 
    
    Our engineers are working on a few alternatives.  We know that for some of you, the payments are critical.  I'm really sorry if you are finding yourself in a bind because you counted on the payment.  The team is doing everything we can to process payments as soon as possible.
    
    Stay tuned.  We will update this thread as we learn more.

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       Everyday Miraclesposted 6 years agoin reply to this

       Thank you for the update, Paul! I know I speak for a lot of us when I say that we appreciate your personal involvement in this.

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       Cardisaposted 6 years agoin reply to this

       Thank you Paul.

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    3. 92

       Bedbugabscondposted 6 years agoin reply to this

       Keep up the good work! I got two rolls of toilet paper left, so its all good.
       
       Update: one account is now paid. Waiting on the other now!

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       JayeWisdomposted 6 years agoin reply to this

       Thanks for giving us an update, Paul.

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13. 96

    FlourishAnywayposted 6 years ago

    Thanks for the update.

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14. 89

    Nell Roseposted 6 years ago

    Thank you for the update

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    paradigmsearchposted 6 years ago

    HubPages has a truly excellent payment record.
    
    As this thread attests, nobody here is worried.

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       JayeWisdomposted 6 years agoin reply to this

       Hubpages has a much better record (from my perspective) than does PayPal. I would not hold my breath expecting anyone from PP to respond to HP within the promised 24 hours.

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    Glenn Stokposted 6 years ago

    My payment just came in!  All is well!

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    AliciaCposted 6 years ago

    Mine has just come, too. Thank you, Paul!

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18. STAFF

    Paul Edmondsonposted 6 years ago

    The issue has been resolved. Payments have been processed!

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       hclpdposted 6 years agoin reply to this

       I still haven't gotten mine. Just emailed you guys. Here is hoping that it will be sorted out soon.

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       Ashish Dadgaaposted 6 years agoin reply to this

       @Paul Edmondson,
       
       Thank you so much, Paul.

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19. 92

    Helena Rickettsposted 6 years ago

    Thank you!  I just popped in to say that mine hit my PayPal account a few minutes ago.  Never doubted that it would be resolved.

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20. 91

    Titiaposted 6 years ago

    Mine got in today. I wasn't expecting it so it was a surprise.

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21. 93

    sallybeaposted 6 years ago

    Many thanks, never doubted that things would be resolved.

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22. 89

    Nell Roseposted 6 years ago

    Thanks everyone!

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23. 91

    Chriswillman90posted 6 years ago

    Just received mine, thank you Hubpage staff.

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    puter_drposted 6 years ago

    Thank you for a quick resolution!

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25. 86

    Marisa Wrightposted 6 years ago

    I've been here ten years, and HubPages has never missed a payment in all that time. I'm always surprised when people get upset about a day or two delay.

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       Bedbugabscondposted 6 years agoin reply to this

       I understand. These are tough times and every penny counts. Of course hubpages will pay. I have had missed payments, but it is always fixed. I have been paid. It is good to foster communication. No system is perfect. But the sky is not falling.

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    srirad0675posted 6 years ago

    Thank you! :-)

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    Stacie Lposted 6 years ago

    Ok but its still overdue as of today,October 3,2017.

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       Stacie Lposted 6 years agoin reply to this

       I checked my balance and I definitely should be getting paid. I wonder what happened?

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    Kierstin Gunsbergposted 6 years ago

    I meant to say thank you for writing this and thanks to the HubPages team for getting back to me so quickly! Momma had some Halloween costumes to buy!

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