Difficulty Signing Up - Squiglly Letters

1. STAFF

   Paul Edmondsonposted 16 years ago

   If you are having trouble signing up and meet the following conditions, we would like to take a look at your machine.
   
   If you have cookies enabled and are using Firefox or IE as a web browser, we would like to take a look at your computer and see if we can find the issue.  So far, we've been unable to duplicate this issue.
   
   We would need to setup a remote assistance through windows messenger and you would have to give us access to your computer.  Let me know if you would like to setup a time and we can work on debugging the issue.
   
   Thank you so much for your help.
   
   Regards,
   
   Paul Edmondson

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2. 83

   jimmythejockposted 16 years ago

   paul i have ie 7 if you want let me know when by email and i will give you my messenger addy.....jimmy

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3. 62

   SunSevenposted 16 years ago

   Hi Paul. I use FireFox 2.0 and I don't have any problems signing in. I have a messenger id. But I am not sure how can I be of help. Please let me know. Thanks

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4. 60

   PotPieGirlposted 16 years ago

   (First post for me! So, hello to all!)
   
   Hi Paul,
   
   I am one of the users that had a VERY difficult time signing up due to the "squiggly letters".  I would enter all info to register with Hubpages, get to the part where I have to type in the "squiggly letters" and then hit "submit" (or "register"..can't remember which terminology).  Then I would be shown ANOTHER set of sguiggly letters asking me to re-enter what I see...and this would happen over and over and over again 'til I finally gave up.
   
   I had contacted you about this (and I believe I got a bit "uppity", too, and for that I apologize), but between us, we never could figure this out.
   
   I use IE6 and have never had an issue like this before when signing up.
   
   Finally, a lightbulb went off, and out of complete curiosity I wandered over to my daughters computer and tried to register.  It worked.
   
   Why?  I have no clue.
   
   I had done everything I could think of within my system, too.
   
   Anyway, I'm "in" now...and very glad to be here.  I haven't made a hub as of yet....still reading and looking.
   
   So glad you have this forum also!
   
   My name is Jennifer, and it's very nice to meet everyone!

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   1. 62

      SunSevenposted 16 years agoin reply to this

      Hi PotPieGirl,
      
      Welcome to Hubpages. I am sure you will have an enjoyable time here. Looking forward to some new hubs from you!
      
      You are welcome to have a look at my hubs. http://hubpages.com/profile/SunSeven
      
      Regards
      
      SunSeven

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5. 60

   PotPieGirlposted 16 years ago

   Thank you for the warm welcome, SunSeven!  Your hubpages are very nice!
   
   
   Paul, seems I've run into another issue.  I can't seem to CREATE a hub now.  I fill in the fields (title, url, tags, etc), and when I hit submit, it clears the screen and I have to start all over.
   
   There is something very odd going on.  Naturally, it happened to me...lol!

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6. STAFF

   Paul Edmondsonposted 16 years ago

   This is likely the same thing that prevented you from signing up.  I'd really like to take a look at your computer and see if there is anything we can find. 
   
   Until then, I bet you will be able to create a Hub on your daughters computer.  Please respond to my last email to you if you don't mind if we look at your computer.  Thanks, Paul

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