I am totally upset!! Someone from HP staff PLEASE respond!

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   habeeposted 14 years ago

   After 5 emails and a lengthy call with Amazon, what I suspected is true: my Amazon links are not working! I was told that it was HP's fault and that Amazon could not help me - that HP had to. When I first signed up for Amazon via HP, my links were working. Now they're not. Why? I haven't changed them.
   
   This is incredibly frustrating. I know I've sold products via my hubs, yet I received none of the revenue and none of the clicks. Who is getting the money for these?

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      cosetteposted 14 years agoin reply to this

      hmm
      
      i checked my amazon report this morning and it was all zero, whereas before it was full of stuff. then i realized that it defaults to the current month (December), so since i haven't sold anything for December yet, my report is blank. if you expand it though, it shows all my past sales. i know this is not your problem, but i am just mentioning this in case someone else logs on to their amazon report and goes 'hey, where'd all my stuff go?'
      
      i'm glad they got to the bottom of it for you. HP rules!

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   Crazdwriterposted 14 years ago

   Oh Habee! I am so sorry hun. I hope the staff contact you soon and everything works out for YOU! *hugs*

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   habeeposted 14 years ago

   Thanks for the hugs. I need them right now!

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      rebekahELLEposted 14 years agoin reply to this

      are you absolutely sure your codes match? mine was off because I forgot to add www at the beginning of mine. they looked the same when I checked, but my son went in and verified they were not the same.
      
      I sent Paul a message last night through his hub mail and received a message this morning.
      
      good luck. I'm sure it will be taken care of soon!!!

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   Nelle Hoxieposted 14 years ago

   Have you emailed Maddie, Paul or Larry Freeman through their hubber profiles?

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      Crazdwriterposted 14 years agoin reply to this

      oo that's a good idea. then they can get the info right away or when they check their email lol and then can email you back with the info

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   habeeposted 14 years ago

   Okay, thanks. I'll try that. I didn't know who to contact.

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   Nelle Hoxieposted 14 years ago

   Please let us know what happened here. Upset isn't the word that I'd be using right now.

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      habeeposted 14 years agoin reply to this

      I agree, Nelle. I was trying to be diplomatic. lol

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   Crazdwriterposted 14 years ago

   yes do keep us updated so that we know what has happened and hopefully it gets fixed quickly

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   Pearldiverposted 14 years ago

   Take a Deep Breath First Habee.... or you'll come across as Unbelievably Frustrated

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   habeeposted 14 years ago

   I contacted Paul through his profile page. I'll let you know what I find out.
   
   I'm a computer dummy, but it seems like if I had done something wrong, the links wouldn't have worked at first and then suddenly stopped working. Right?

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    lyricsingrayposted 14 years ago

    hopefully HP will get back to you soon - Pearldiver gave some good advice-take a deep breath.

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    readytoescapeposted 14 years ago

    Actually I was wondering what's up too. I had earned some cash there, and I haven't cashed out yet, but when I checked yesterday my report showed zero earnings since I joined.
    
    It shows sales of products but no longer shows referral earnings.
    
    Now I'm wondering is this is a systemic problem.

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    habeeposted 14 years ago

    Just wanted to let you guys know that Paul has already emailed me and is on the case!

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       AEvansposted 14 years agoin reply to this

       I knew he would be, he is always great at what he does I am so glad that you feel better.

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    Crazdwriterposted 14 years ago

    YAY Paul!

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    Nelle Hoxieposted 14 years ago

    You gotta love HubPages support.

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    fun2hubposted 14 years ago

    HP's great

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    habeeposted 14 years ago

    Paul says it's fixed. He said some part of the code was missing. I still don't see how it worked for a while and then stopped, but I hope it's really repaired now!
    
    Gotta say, that was fast service!

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       Crazdwriterposted 14 years agoin reply to this

       YAY gret news there habee...wonder how part of the code just disappeared like that...

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    habeeposted 14 years ago

    Another question: How long after a click has been made does it show  up??

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       darksideposted 14 years agoin reply to this

       Hopefully its all sorted out, but a few things you should be aware of...
       
       * Your Amazon Associate ID shows for 60% of the hub views. HP HQ gets the other 40%. So if someone purchases on their impression, they get the commission.
       
       * If you buy something off your own impression, Amazon won't credit you the commission.

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       Nelle Hoxieposted 14 years agoin reply to this

       Amazon only updates once a day. Usually about 8 am on the US east coast.

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          rebekahELLEposted 14 years agoin reply to this

          that's good to know, thanks, Nelle.
          
          we can check at the bottom on our screen to see who's getting any impressions at a certain time, just move your cursor over an item and check the bottom destination address, you will see either your code or HP.
          
          yeah HP.

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    RedElfposted 14 years ago

    YAY Hub Pages Team does it again!

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    shazwellynposted 14 years ago

    Oh dear!  That is really frustrating. 
    
    I dont get any earnings either.  My account doesnt appear to be active, it just says set.  Dont know why?  Looking for a guru.
    
    I will watch what happens to you with interest.  I really hope it all goes well for you x

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    shazwellynposted 14 years ago

    Ive just read your latest.  Im glad hubpages got things sorted.  Actually, I am really impressed at how the staff do things on here. x

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