Mystery Manor Help

How to restart Mystery Manor

Recently I had the misfortune of my android phone uninstalling my Mystery Manor mobile hidden objects game, therefore losing all saved game data. When I reinstalled the game it made me start from level one. After reading many of the negative comments on the net, I was seriously bummed thinking I was simply out of luck. Game Insight surprised me greatly by helping me get right back to where I was in the game before the uninstallation.

My first move was to contact Mystery Manor developers at Game Insight via email. I was immediately emailed back saying that I was put in their queue. Within 24 hours Game Insight responded reassuring me that they would do all that they could to help. At this point, I was still weary of anything actually getting done.

Over the next four or five days, I corresponded with a Game Insight representative. They needed certain information in order to continue the investigation on my account.


1. The device I use to play the game on (Android for me)

2. Support ID (can be found if you tap the information button *envelop button* in the game)

3. Your friend code (I started a new game to fill time so I told them that new friend code)

4. New Username

5. Old Username (Doesn't matter if it didn't change)

6. Google order numbers, amounts, and dates of purchases (find your gaming receipt and order numbers by logging into the account you used to make the purchases at wallet.google.com)


After giving all of the necessary information, I was told that it may take some time, but to expect a response within 5 business days. Two days later, I gleefully read the email stating that they were glad to inform me of their engineers' success in creating a code to restore my progress and in-game currency.

I was given a gift code to use to restore my game. To enter the code, you need to open the Friends menu then click the Services tab. Now I was able to enter the code given to me by the Game Insight representative under the gift code option. Voila! Everything is back exactly the way I left it.


*WARNING* THE GIFT CODE THAT IS GIVEN TO YOU CAN ONLY BE USED ONCE SO MAKE SURE that YOU HAVE A STABLE INTERNET CONNECTION BEFORE TRYING TO USE THIS UNIQUE CODE CREATED ONLY FOR YOU.

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Comments 1 comment

Riaanleroux 19 months ago

Have the same problem lost my progress yesterday,still waiting for response

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