Sims 3 Pets Broken Graphics Issue | Why Sims 3 Pets Won't Work For Many Players

I would have linked directly to the thread in question, but threads have a habit of being deleted by EA, who have enough time to remove threads, but not enough time to respond to issues.
I would have linked directly to the thread in question, but threads have a habit of being deleted by EA, who have enough time to remove threads, but not enough time to respond to issues. | Source

If you bought the Sims 3 Pets expansion pack thinking that you'd be able to play it because you've been able to play all the other expansions, think again. It turns out that a great many graphics cards are no longer supported in the Sims 3 Pets expansion pack, these include, but may not be limited to:

  • Intel G33/G31
  • Nvidia GeForce 6200
  • Nvidia GeForce 6150SE
  • ATI Radeon Xpress 1250
  • Nvidia 6200
  • Nvidia GeForce 6150SE
  • ATI Radeon Xpress 1250

Glitches related to many of these cards are so extreme that the expansion pack is pretty much unplayable. Many of the pets appear to have been melted by an out of control ray of corporate greed.

Why the creators of The Sims 3 would think that it's okay to change basic systems requirements for an expansion pack without making it very clear that they were doing so is beyond me. The Sims 3 is not a game generally played by high end gamers, it's a game popular with the 'casual' gaming set who don't have hundreds of dollars of disposable income to upgrade their pc's and graphics cards just for an expansion pack. (In many cases, upgrading a graphics card means having to upgrade the entire pc, especially if there are power supply issues.) There are many people who bought The Sims 3 pets without being made aware of the potential for incompatibility. Would it really have been so very difficult to tell gamers that they needed to make sure that their systems could handle the new expansion pack because the requirements had changed? Apparently so.

This is not the first time that EA has knowingly released what I would call 'broken' content. I'm still not over the 'Lady Ravendancer Goth's Spell Book' debacle, in which the spell book doesn't work if you bought Hidden Springs. That's right, EA released two pieces of custom content that weren't compatible with one another without so much as a warning on either piece.

EA has been taking a lot of flak lately, both for its deeply flawed Origin store, for broken custom content and for shoving advertisements into paid games. It would seem that the company isn't really all that concerned about the experience the end user has as long as they paid for the content first. The Sims 3 forums themselves are being run basically by volunteers because EA's idea of support is putting in three different services and forcing you to create different accounts for every single one.

This isn't good enough, and it certainly mars the release of what should have been a fun addition to The Sims 3 franchise.

EDIT: If you're coming to leave a comment about how it is the player's fault that their graphics card isn't supported, you should be aware that some graphics cards that do meet the requirements stated on the packaging aren't actually supported either. So not only has EA hiked system requirements mid-game so to speak, it has also blatantly misrepresented what the actual requirements are. I must therefore ask EA apologists to kindly go and boil their heads.

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Comments 32 comments

robert wilks 5 years ago

I agree. This is a discustingly greedy thing to do. Sims games, such as PETs, are often played by younger kids that don't understand "why this doesn't work", daddy. Rediculous - If there was a class action lawsuit against this sad display of capatalism, I would gladly participate.


NinjaPuppy 5 years ago

While I do like that someone is spreading the word on this, and even using my screenshot for that matter. one of your facts is wrong. While the pets do look like they were melted to death in a freak accident and came back as zombies the rest of the gameplay isn't affected. All the other gameplay from what I've tested seems to be in tact.

Also it isn't just the G33/G31 anymore. After seeing a few other Intel graphics cards with this glitch I have reason to believe the entire Intel 3-Series has been dropped.


Sid13 5 years ago

My computer is the latest, HP intel core i7-720Qm Quad core, 1.6Ghz processor with turbo boost up to 3.4 Ghz. 4GB DDR3 RAM, 640Gb HDD, 1Gb ATI HD5650 graphics, 15.6" screen..... So it's NOT the PC!! When I go into play mode, my Sim is invisible except for the Plumbob. I can't see or interact with half of the things & pop up boxes are blank! In build mode, I can't place items on counters, sinks, microwaves etc. I can't place chairs with tables as they end up in the centre of the table! I give up before I could find any more glitches!! I'M NOT A HAPPY SIMMER EA!!!


pcgamer profile image

pcgamer 5 years ago Author

Hi ninjapuppy, I did use your screenshot, if you have a site I can link to, please feel free to drop me a note in the comments. My card can handle PETS so I couldn't take one of my own.

RE: My facts being wrong. I think we're having an argument of semantics here. I think that having your pets look like they were melted pretty much ruins gameplay, whether or not the 'click and choose' function abides.


bahaha 5 years ago

Well I'm glad mine works ;) I'm really happy i love my pets so much. ;)


Vixx 5 years ago

Not only this - the Origin download version of the Pets expansion is completely useless - no interactions for Sims with their pets!? What's the point?!!


Me person 5 years ago

Yea I know. I have the intel G33/G31 graphics "card" and it still mentions it is supported! EA is really only thinking about themselves... I was talking to customer support and they mentioned they are working on a patch to fix it. But, I think customer support are some lowly trained monkeys who have nothing to do with the development of the game at all.

Fail EA, fail.


Noah 5 years ago

They were just trying to snatch a couple of extra bucks until the next EP comes out and everyone thinks its all fixed and its good, and then BOOM! Sorry Simmers! You can't run the game, and its completely worthless to you now! But thanks for the moneyyyyyyyy! EVIL SCAMS ARE WORTHLESS


What 5 years ago

To be completely fair here though, integrated chipsets are not meant for gaming. Especially some with absolutely no dedicated RAM. I mean the Intel G33/G31? Who plays a game with that chipset?

I can see why this expansion is ditching some of these cards in the dust. Still, not the proper way to do things on EA's end.


Yup. 5 years ago

I have a G33/G31 and it worked excellent with my sims games and their expansion packs up until the Pets EP. Im extremely disappointed in Pets right now, it was the only EP that I was really looking forward to, hopefully the rumor is true and they do come up with a patch to fix this!


Gutted 5 years ago

I have the G33/G31 graphics card, and all my other expansions packs have worked just fine. I actually have every single Sims game ever released. The Sims, Sims 2 and Sims 3. All these have worked fine.

Im very disappointed in EA to be honest. They have lost a faithful customer unless they can come up with something to fix it.


Grumpy Toast 5 years ago

Well. It says on my box that the 6100 and 7100 cards are no longer supported.

Yes, if they didn't post something to say, "Hey, these cards are no longer supported," then yes, I'd say that that's a crap move. However, the box points that out. It's not their fault people can't read.


courtney 5 years ago

im so upset EA would do this. I want to play pets! ahhh


Grumpy Toast 5 years ago

And also, just to add before I go and "boil my head," I am not the biggest fan of EA.

Everything you need to know as far as system requirements, is once again, on the case. Now, if there are some cards that were said to have been supported but were in fact not supported, then yes, that sucks, but what do you really expect from EA? 100% perfection? 100% honesty?

I don't like EA. I love The Sims 3 and that's the only reason I continue buying. However, having purchased these games for years, I cannot go into a store and pick up a copy expecting to not have any problems. I would be a very stupid person to think that way, as once again, this is EA we are talking about. If I find a problem, I roll my eyes, as I am not surprised, and find a workaround, or a patch that actually works.

This trend with EA is likely not going anywhere soon. As I said, I buy the game for the game, not for the company, as I've rarely had problems that make the game unplayable, however I know that there are people who are not as lucky unfortunately. I'm sorry that they have had to deal with this, because yes, when EA says absolutely nothing, then yes, they have a right to get a little tiffed. However, when stuff like the system requirements are plain as day on the case, then I cannot agree with their complaints.

I'll go boil my head now. G'night.


Hsin 5 years ago

My laptop:INTEL(R)945GM/GU graphics card,

also have same issue,

can you add this?


Disappointed 5 years ago

So, how do we know if EA releases a patch? Should we uninstall the game or what?


Maddi 5 years ago

I have the same problem but the melting? Is only happening on my dogs and cats. Disappointed i should check your sims 3 launcher every day or so and it should pop up saying an update is avalible when it is :)


diego 5 years ago

i have PcChips


Misa 5 years ago

My card is apparently still compatible according to the box , however upon looking around the forums many people have issues with the sims pets who have this card too. It's quite discusting


Rob 4 years ago

Frustrating as hell to find this out AFTER my father purchased a new computer for my daughter with the 6150 SE built in... JUST so she could play this and to top it off it's an emachines that will require a lot of work to upgrade video due to small power supply and small over all case. Really hating EA more and more


Disappointed Simmer 4 years ago

Hmm I wish I looked at this before I got the game... Im 15 and have been waiting for this game to come out for months, was very disappointed the pets game wasn't working... It's a bummer this had to happen on christmas too.


disappointed simmer 5 4 years ago

I wish I read this post before I buy this game for my kid. My kid is very disappointed to see this deformed graphic. This is a disgusting act from EA. The game package clearly states that Intel GMA 3 series, which include G33/G31 card is support. This is just flat out lying from EA part. This is probably the last game I will ever buy from EA.


abzzz 4 years ago

damn! ive got a pretty old vista with the NVIDIA GeForce 6150SE graphics, so im pretty bummed that after christmas, this being my main present i was buzzing for, that i can't play it!!!!! jeez, what a selfish thing to do EA. not. happy.


Katie2910 4 years ago

I am really upset about this expansion pack. Got it for christmas and was allowed to open i eary when I realised the pets looked unrecognizeable. I showed some family members who were as equally appaled as I was. EA are so freakin' dead! I am so annoyed with them! Their customer services is rubbish and they are so hard to get hold of. SO looking forward to this expansion pack but so annoyed that it is rubbish. I have a Windows Vista. Should I be getting problems?


Jeana Marie profile image

Jeana Marie 4 years ago

Personally, I was pretty annoyed when I had to get a new graphics card, but it was well worth it. Chipsets were never designed for HARDCORE games, to the person that said that comment about chipsets. I was able to play TS2 just fine on my chipsets, even with the resource hogging seasons.

Now, putting G33/G31 as supported, when it's not is defiantly misleading.


Duane 4 years ago

another thing to keep in mind is if you are playing this on windows 7 you will experience this even on a supported card you just need to look up how to enable DEP for your game and I have found it to help maybe not perfect but better now another thing to do is changing your graphics settings especially the anti-aliasing try that and you may experience game-play that is more pleasant


Lilycool 4 years ago

Noo! I was going to get it.. I will have to ask someone what kind of graphics card this one is.


Joseph 10 4 years ago

I've been having the same problems but it's not for me it's sister who loves that game because we make a family on it but ALL MY SIMS melt not just the pets. So unless I want to see a piles of green sludge that complain about california pizza and cheese and mayo then I'm out of luck.


SADSIM 2 years ago

I bought this game a few months ago, i was really excited about this expansion , as soon as i got home i installed it and started to try it out, i created one of my best sims ever then i went on create a pet and what i saw was not what i was expecting to see i thought iwould see a nice cutet pet instaid i saw some really ugly i hated it :(

i returned it the next day and gat my money back i got sims 3 supernatual instead :)


Lin 2 years ago

I'm having an issue where kittens and puppies are all invisible? Before all the pets and everything added by the expansion was invisible but I fixed that by checking the integrity of the files. Kitten is still invisible though and I can't select it. Found this page while looking for help but all I see is complaining. Please someone say something if you actually find a fix.


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