nVidia GeForce9400 GT, no soundblaster sound card. Updated all drivers beforehand, and have checked that no physical errors present. After the little flash window, I get a black screen with a white mouse pointer. In the center of the screen, I can see the pointer change to indicate there is a link of some form present. Task Manager and alt-tabbing give no help, needs hard restart. Microsoft's help first told me to update my drivers (already covered), then asked for me to load the game, so they could help me load the game. They then hung up on me at the stroke of closing time. Any help?