YOUFIT: Not A Good Fit

The Selling Point

Initially I was interested in going to this gym because I was told that it was a reasonably priced, and affordable. The person who told me about the gym, stated that and not only was it reasonably priced, but that you could pay cash at the gym; as opposed to having bank withdrawal to pay for this.


That in and of itself, was serious selling point for me, because I do not like having other people's hands in the pot; particularly if that pot is my bank account. I probably would have joined a gym sooner, if not for the fact that most gyms demand bank withdrawals as the only form of payment.


The person who referred me to them, stated that the memberships were only 10 dollars a month, and that it could be paid in cash at the gym without a contract. Despite being unemployed at the time, I was desperate to start doing something to help restore my health. I had been sedentary for far too long now, and my new career path required much more physical fitness and flexibility. I thought $10/month was reasonable.

No Obligation Sales Pitch

I went to the Youfit gym to inquire about their services and prices. One of their staff sat me down and showed me the prices and options. She asked me if I was interested in signing up. I stressed the fact that I did not want anyone going into my bank account to withdraw funds. She stated that their policy was that they had to have your checking account on file for payment; but the payment could be made at the gym prior to the date of the withdrawal, and cash would be accepted.

She assured me that if the payment was made in cash by the due date, then the withdrawal would not happen. I explained to her that this was a deal breaker for me. I would not be interested in joining the gym if cash withdrawals had to be done from my account. I explained that due to being unemployed, I was on a very tight budget. I could not afford to have my bank account tampered with, and my bills adversely affected.


The 10 dollar deal was a no contract deal. Since I want to include my son, I had to sign up for the contract deal. Since I wanted my son included in the membership the price would be 21 dollars per month. Yet, she assured me, that the cash payment still applied. So I signed us up.

No Pressure?

As soon as we came in for our first workout at the gym, we were asked to sit at a table, where a trainer/sales rep shortly joined us. He took us out on the gym floor and did what I assume was a workout assessment on us, instructing us to do certain exercises, and the number of them to do. Afterwards, he took me back to his desk. There, he laid out his pitch perfectly, asking me questions like, "Wouldn't you like to maximize your workouts and your investment in the gym?" All his questions were leading, so that your answer could not be anything but a "yes". I knew where he was going with the pitch, so I stopped him.

I explained that I was (at that time) unemployed, and that any additional costs were not affordable, as I could barely afford the membership itself. Despite my telling him this, he continued to come at me, plying me with the same pitch, just re-verbalized and restated from a slightly different angle. After telling him about 3 more times, I put my foot down, telling him that there was no way possible this was going to happen. Finally, he gave up, but with the request that I still "think about it."

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Catch-22

The trouble started after the first month, when one of my unemployment checks was late, and a check I wrote them for the first month did not clear. After coming in and clearing that issue up, I thought everything was fine. Yet, the following month when I came in to make a cash payment; I was told by a different member of the staff that this was not allowed.


Naturally I got very upset. I explained to this individual, that I have been told from the initial sign up that I could make cash payments on the account. After much rebuttal from the staff member, I requested a manager. Once again I had to explain to the manager, what I had been told by the staff member I signed up with. After hearing me out, the manager said she would go ahead and accept cash payment. If I happened to catch this particular manager at the gym, then my payment was accepted with no problems. Unfortunately, she was soon transferred to a different gym.


After that, each time I went to make my cash payment, I had a different staff member who either didn't know how to process the payment, or, who told me that cash payments were not accepted; and once again I would have to request a manager. The majority of the time I was frustrated; because each month, I was being told, by different person; that my cash payment could not be accepted.

A Resolution At Last

By the time I was 4 months in on this contract, I was sick of this gym. I didn't even want to go anymore. At that point I inquired about canceling the contract, as I was pretty fed up with the situation. I was told by the staff that I could not cancel the contract; or if I choose to do so, I would have to pay the balance in full, immediately.


So I was coming in monthly to make the payments; and having to go through the same drama each time about making a cash payment. Finally, I caught 2 of the managers at the same time, when I came in to make a payment. They were both very young girls; snooty, and a quite disrespectful in the manner in which they spoke to me; but by that time, I had had enough. Once again, I got the spiel about how cash payments could not be made. However, at that point, I was so angry and frustrated that I argued with them. I was done with their attitudes and tired of this situation. Again, I explained what I had been told when I initially signed the contract, but this time with a bit of fire, and a I'm-not-taking-this-crap-from-you-people-anymore position.


After witnessing my vehemently display and hearing my explanation; they determined that I was not at fault. They decided that the person who initially signed me up had erred; and they stated that they would put a note on my account so that people would know that I could make cash payments. This happened when I was about 6-8 months into the contract.

Opting Out

By the time this was straightened out, I was already telling the members of the staff that I wanted out of the contract, and that I was only making payments but not going to the gym; yet none of the staff told me that there was an option to get out of the contract.


A friend of mine later told me; that you have to send a letter in writing to the company, 30 days prior to the next payment; in order to get out of the contract. So, was I angry? You bet I was. I had been paying on that account for months without attending the gym, because I was so dissatisfied with the service yet none of the staff ever told me this, despite numerous statements that I made about wanting to get out of the contract.

Have you had a bad service, or faced rude staff at a Youfit gym?

  • Yes, the service has been bad.
  • Yes, the staff is rude.
  • No, I've never had a problem there.
  • Yes, I too had problems trying to get out of the contract.
See results without voting

Company Courtesy

So I went on to the Youfit website, and sent an email to the company telling them that I was very dissatisfied with the service, and that I wanted out of the contract. I was so upset by the fact that I had not been told of this option; that I indicated, in my correspondence with the company; that I might write article about this to my online audience.


Of course, that merited an immediate response from the company manager, who contacted me by email to ask what the problem was. I told him that the problem had already been rectified; but that I was upset that it took so long for them to address it. I also told him how many months I had been making payments on the account without attending the gym. I explained the fact that I had been stating to his staff that I was only making payments and didn't want to return; but wanted out of the contract. I told him that none of them ever explain to me exactly what I need to do to get out of it.


Now, what he should have done; was give me back the money that I paid for those extra months; when I had already told his staff I wanted out of the contract. However, that's not what he chose to do. Instead, he came at me like he was doing me a favor. He went into this bogus spiel about how this contract was not up, and that he didn't have to let me out of the contract, but that he was going to do it for me as a courtesy.


Personally, I thought that there was a lot more courtesy that I should have been offered. Good service would have been one; an apology as opposed to arrogance would have been two; and a refund of my money spent after I was so dissatisfied and wanted out, would have been the third. Youfit offers people a bargain on the price of fitness, however, their service leaves much to be desired. I guess the old adage is true. You get what you pay for.

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Comments 38 comments

tammyswallow profile image

tammyswallow 4 years ago from North Carolina

Good heavens! I go to a similar gym, Planet Fitness. I pay the $10 each month out of my checking account and I don't have any sort of contract. This gym is run by young kids and you are own your own when you join (only young hot boys get tours from what I have seen). Trainers hide when they see someone who may need help. But, I guess I am getting what I pay for. Curves is just too expensive. Thanks for sharing your story.


WannaB Writer profile image

WannaB Writer 4 years ago from Templeton, CA

What a nightmare! I'm glad when I tried the gym, I was dealing with reputable people. They had agreed that if I decided I didn't want to use my membership, I could give the unused portion of it to my husband. the time finally came when I did that and there were no problems at all. If I were ever to consider joining a gym again, I'd go aback to them. Where I live, you pay for your contract period up front all at once at most gyms. I think they even took a credit card, but it might have been a check. No nonsense about direct deposits!


Etherealenigma profile image

Etherealenigma 4 years ago from Florida Author

Hey Tammy,

I was wondering about Planet Fitness. The Youfit I was going to was formerly a Planet Fitness, and they have the exact same loud green and purple colors that Planet Fitness has. I thought that Youfit took over the Planet Fitness gyms, but maybe they are subdivisions of another corporation...maybe owned by the same corp. There are mostly young to middle aged guys at the Youfit gym, but most of the females that are there, are young and some of them are a bit snippy. Thanks for the response. Stop by again soon.


Etherealenigma profile image

Etherealenigma 4 years ago from Florida Author

Hey WannaB,

I am now thinking about LA Fitness. It's a larger, and much better kept/run gym. They have a lot more machines and features/options to offer for fitness and relaxation. My focus is the pool and whirlpool, because as a massage therapist, I rarely am able to get massaged myself, but if I swim, that will help relieve the stress on my arms, and the whirlpool will just help me de-stress; especially, it will help relieve my sore feet.

I'm still checking into them a little, but hopefully, the arrangement will be a lot more suitable. I will say though, that my banker told me that the best bet in dealing with these gyms and bank withdrawals, is to simply set up a separate checking account, so that you can control what is available for them to withdraw; and, you can simply close the account if you are cancelling the contract. I think that's the best idea. Thanks for the response. Come again soon.


Sky 2 years ago

Who did you email???? I'd like to email them myself for another bullshit game they are playing with me. Please help!


Etherealenigma profile image

Etherealenigma 2 years ago from Florida Author

Omg Sky,

I haven't been here in a bit. Sorry I didn't see this before. This is the email: James Crone (jcrone@youfithealthclubs.com), but this was for the one I was going to near my location. This guy was the manager. I think I got some info from the site...like a basic contact, and then he contacted me in response. Good luck.


Niceperson 2 years ago

This sounds like my story. Horrible service with this gym. If you have issues you must write in which I think is wrong. I'm so glad I finally got out of the membership. It was like hell doing so. It was so easy to get out of LA Fitness which offers a lot more. Unless you are a fitness Guru I advise you to stay away or join a different gym. A bunch of kids run this place and have no idea what is going on. Snippy attitudes and judgmental.


michael 2 years ago

YOUFIT is a complete ripoff when you try to cancel, or something goes wrong with your account!!!!!

I had some fraudulent activity on my debit card....so my bank cancelled my card. I was on a month to month with YOUFIT (hadn't been there in months). They tried to process my card and it didn't go through...YOUFIT charged me for that....4 months later, they send out their lawyers (Aldous and Associates) to strongarm me for a total of $110.00.

YOUFIT will KEEP CHARGING YOU regardless of whether you use their facilities, whether they can no longer get money from your account!

And if you try and quit, they will charge you a "processing" fee, charge you another month (at least) if you are 30 days or less before next billing, and they even say it may take UP TO 60 DAYS to process your request - in which time you will be billed again.

As in my case, you CAN'T quit if you owe them - even if you are disputing the charges, they will continue to charge you and will NOT allow you to quit!

Read the CONTRACT and look at all the horror stories of folks who have tried to quit this gym!


Etherealenigma profile image

Etherealenigma 2 years ago from Florida Author

Yes, I definitely agree about the snippy attitudes. That's exactly what I got too. Thanks for stopping by.


Etherealenigma profile image

Etherealenigma 2 years ago from Florida Author

WOW! Sorry to hear that you went through that! I was lucky to get out when I did. This is why whenever a gym claims no contract, but shoves one in your face, saying it's simply their process for payment, look out! I refuse to join any gyms now if I have to sign any contracts, especially something in which they have direct access to my checking account. If there is no contract, then I don't need to sign anything, and I don't need to give them monthly billing access to my account. It's just a con game to milk you for more money and trap you into paying for something you don't want.


Alphadogg16 profile image

Alphadogg16 2 years ago from Texas

Wow... Very interesting hub Etherealenigma. If I wasn't contracted out by a gym as a personal trainer, I would always pay my membership in full for the year to avoid any access to my accounts. I was unaware these "shady" non contract deals were going on. Voted up on your hub.


Etherealenigma profile image

Etherealenigma 2 years ago from Florida Author

Thank you. I appreciate that. Thanks for the visit!


Jessica Garcia 2 years ago

I am having issues with YouFit as well right now, they charged me a late fee for the same reason as the person who commented above. I spoke with a woman in their finance department and she was super rude! I couldn't believe it. She even agreed that I should not of been charged a late fee, but said because I went online and paid it that it was too late! They can't even put credit towards the next month. I called my closest location to cancel my contract, because of the nonsense and they said the same thing, I would have to pay in full. I just sent them an email from your advice and I really hope it works. I will never do a contract again! Thanks for writing this article!


TripleA 2 years ago

Honestly after reading this, lord i feel bad for the youfit people. You writing this article must be one of the biggest pains in the ASS of this country. Lord i work in sales and im known for good customer service but you are one of those people that want everyone to pamper you. First off if you knew anything about a gym, you pay monthly like a phone, its called RESIDUAL. Most places don't offer cash payouts, you have to give a debit card or credit card. Lord if i heard your story i wouldve NEVER signed you up because it wouldn't be worth it. You are a headache just waiting to happen and im glad this happened to you. If you have this issue that's not their problem its yours, you just want people to cater to your issues and bend the rules, sad. For being unemployed you shouldve NEVER touched your money in the first place. Being a health and wellness coach you can get good advice ONLINE for FREE and run outside and eat good food. What makes me laugh is that you decided not to go because of the staff and then you want them to refund you because of your poor decision to not go because you are a baby. I wouldve said HELL NO too. Its like if you never used your cell phone but you want verizon or sprint to reimburse you for the service your paying. Its not their problem if you don't want to use the service. You sir just need a reality check and you are a pain in the ass and need to lighten up, Your attitude is what brought you to the situation you are in and if you read the contract it states that in order to cancel a membership you have to send a mail request to cancel, just like LA fitness. They run on the same systems. And after months of giving the staff a headcahe you expect them to want to help you, everyone who leaves a negative impression on people will always have that bad vibe. When i see customers i dread, i put on a fake smile but in my head i dread them because they remind me of your type. I want you to know that it doesn't go one way, but to me this article was a waste of time. Your whole expierence was a waste of time too. Good luck in life, hopefully tou get your act together, and please for goodness sakes use your brain, you have one for a reason. i swear in our society, computers may be smarter then human beings. PEOPLE DON'T READ THIS, YOUFIT is actually a great gym, ive been going there for months and i have a great time with the staff and people around. Naturally as human beings we follow wrong advice because we are drawn to negativity like this guys dumb negative article. Don't fall for it. Try it out yourself.


Negrodamus 2 years ago

So the moral of the story is never sign a contract with a gym and if they don't have gyms like that, don't goto gyms.


Anonymous 2 years ago

As with anything, you get what you pay for. $120 a YEAR for a service wont get you a lot.


Etherealenigma profile image

Etherealenigma 2 years ago from Florida Author

TripleA, I guess you work at Youfit, and are attempting damage control. Its cool, but your entire statement makes no sense, because if you had truly read my article, you would see that your statements are completely asinine, and if you were able to pay attention at all, prior to attempting to disrespect someone else's right to express their opinion; you would have known that I'm a female, not a dude! That speaks volumes for your intellectual level, and I don't fight battles with unarmed people. They are a waste of time. Don't bother with a rebuttal. It won't get posted.


Etherealenigma profile image

Etherealenigma 2 years ago from Florida Author

Negrodamus & Anonymous, thanks for stopping by.


Mike D 23 months ago

TripleA is right. It honestly doesn't matter what the sales person told you you still need to read the agreement. That's why Florida has a law that you can cancel with a full refund within 3 business days if you don't agree with everything in there. Every time I go in there the people at the front desk are so happy and upbeat. As with anything though if you piss them off enough of course they are going to be "snippy". And just because someone doesn't agree with your negative review does not bean they work for them. They have 80 locations for a reason. People like them.


Katie 22 months ago

Hm. Whether or not to join youfit. I love the price but I really don't want to get into that kind of mess... Maybe I'll go for Anytime instead. They seem to have better benefits


des 22 months ago

I'm having the exact same problem expect they're trying to charge me 1200 DOLLARS for a personal trainer that I cancelled within the first month and they are trying to charge me for 3 months after which is 300 a month including the month I already paid for so I am extremely upset and I will be getting a lawyer involved


john 21 months ago

PLEASE READ THIS BEFORE YOU SIGN UP!!!!!!! Poor business skills & customer service!!!! "DON'T SIGN UP WITH YOUFIT THEY WIILL ROB YOU OF YOUR MONEY" YOU'LL FIND OUT THE HARD WAY LIKE ME... Youfit care about the money not the customer. "Don't get tricked" I signed up for a year at the $10 a month plan then charged me all most about $40 annual fee & after 11 months they stared charging me $15.90 then to cancel charged me another $25 fee for cancellation Just to resign up for the special they were running at $115 for the year!! The staff are NOT properly trained. When you call the 800 number it sends you to a Youfit location to staff that's not properly trained or don't know the polices. It's hard to get in contact with anyone from there corporate office!!!!


Etherealenigma profile image

Etherealenigma 21 months ago from Florida Author

Well Mike, you have the right to YOUR opinion, just like I have the right to mine. Everyone's experience is not the same. And btw...making a simple inquiry at the desk, should not make people get "pissed off" and snippy. If someone working there has a bad attitude, its their problem, not mine.


Etherealenigma profile image

Etherealenigma 21 months ago from Florida Author

Hi Katie,

Sometimes the low price is not the best deal. Make sure you know what you are signing up for, because believe me, these big corporations sometimes train their people to lie, and to utilize all kinds of manipulation and deception to keep you locked in, giving them your money, even when they have failed on service.


Etherealenigma profile image

Etherealenigma 21 months ago from Florida Author

Sorry to hear that Des. As I'm sure you could see from some of the comments, there are people who think that someone like me who writes a review like this, is just trying to be a pain in the butt, but the reality is...there are a lot of people gettin' the screw like you, me, and others. I'm just a voice in the wilderness, saying, "Beware."


Etherealenigma profile image

Etherealenigma 21 months ago from Florida Author

Hi John,

Sounds like you had a problem with them too. I'm sure you saw the "hater" responses I got, but the truth is the truth. I'm clearly not the only person that has had a problem with this company, and why should I stay silent and not warn others...perpetuating bad service? I think anyone that has had problems with a large corporation like this, should let people know. Why not save someone else the frustration of dealing with the same thing? Seems like the right thing to do. I appreciate your response.


smartkitten 20 months ago

I'm having the same problem. I spoke with an associate on the phone about cancelling my 'month to month' contract, she took my info and said she would take care of it. My credit card expired and I was notified by youfit that my payment didn't process. I called and was told that I was given the wrong information, that I had to come in to cancel. Then I was told I had to do it by certified mail. I told them that the employee should know the correct way to handle questions regarding cancellations. I mean, they ARE a representative of the company! When I asked where to send the certified letter I was given the email address to corporate. No phone number available- who runs this company? I wrote them-2 weeks ago and still no response. I was also told by the employee that my account was still accruing the monthly charges-plus late fees. Not to mention I would owe an additional cancellation fee and if I didn't pay they would just stick me into collections! Poor customer service, uninformed morons giving out incorrect information- all the while youfit is still trying to process payment on my old card. Bunch of leeches. I appreciate your post- now know I'm not alone in their scam ways of doing business.


Gwen 19 months ago

Thanks for this review. I had been considering joining YouFit; but certainly not now and certainly not ever!

As for the 'haters' slamming you for what you wrote, let me say that I did not find your review warranted the hostility. You gave a fair and honest accounting. It will help (has helped) others learn from you experience, thereby avoiding making the same mistakes and encountering the unnecessary grief. Good for you! Good for the rest of us who will benefit from your sharing!

Thanks again!


Numlaar 19 months ago

I saw the advertising for the 10.00/month, no contract deal, so I went in to the YouFit in Clearwater. During the presentation I was talked into the 20.00/month plan, I also decided to go with a trainer, knowing that I only needed the trainer for a short time, I asked some very specific questions... I stated I only wanted the trainer for one month, and that was it. I asked explicitly, if this was month to month, and I can cancel anytime, without any fees/problems, (for both the trainer and the gym membership). They FLAT OUT BOLD FACED LIED! and said sure, its no problem, I even had the associate write it down on my paperwork!!!! I was told, just come in by this date, and you can cancel, and that's it, all done (no fees, nothing, you are done, everything is month to month). I was then told to sign up, give my bank account info, and credit card info. I asked what I was signing (which they wouldn't show me at the time), and they stated it was a "MEMBER AGREEMENT" (not a contract),and all it stated was that I would adhere to their policies of no jeans, bring a towel, no slamming weights, etc. So I was like, oh ok, no problem to that and I signed.That's how thorough I was when signing up...

So I went ahead did my month, decided it was not working out, and went in to cancel... what they didn't tell me was that ONLY A MANAGER can initiate the cancellation. I asked when the manager would be in, and was repeatedly given the run around. I returned to the location three more times that day, until I finally found the manager, and cancelled, that's when I found out they flat out lied. They completely misrepresented what the agreement was for, and had me sign a contract. I had to go to another location to request a copy of it. ALL OF THIS is in clear violation fo Florida State Statute 501.204, Unlawful acts and practices. Its deceptive advertising, its deceptive manipulation to get you to sign a contract, and they should be sued!

At that point, I was told that I would have to pay the additional months fees , plus a cancellation fee, plus a three month minimum on the personal training. I told the manager (Katrina Jones) that was unacceptable, showed her my paperwork where it was written down that I could cancel by the date after 1 month, and she said, that doesn't matter, that's just the date you have to notify us for the 30 day notice, you still have to pay the fees, and the three months for the training, plus the next month for the gym, plus the annual fee... its going to cost me almost $ 400.00 JUST TO CANCEL!!! I stated that I would not in fact be paying them anything, would have the charges reversed if they charged my card. At this point it went from a discussion, to the manager being a complete *****. The manager said go ahead, they will just send you to collections and get the money away. She then proceeded to throw me out. So I had to have both my bank account, and the credit card account closed to prevent further THEFT from my account.

I have attempted to contact the district manager to get this resolved, I gave 48-hours for him to call me (Mike Wesson), he did not, so I have now filed a complaint with the BBB, I have filed a complaint with the Florida States Attorney office, citing the statute, and I am filling out every negative review I can on this company. They are just complete scam artists and LIARS! The manager at the location I was at, has no business dealing with the public. Period. Stay away from this gym!!! DO NOT SIGN ANYTHING with them. EVER


Etherealenigma profile image

Etherealenigma 19 months ago from Florida Author

Yep, I'm not surprised by this. If you and other people who are getting scammed by these companies make it public knowledge like this, it helps, because the last thing they want is bad P.R. I emailed the corp. prior to writing this article to inform them that I was going public in an article, and then the "new manager" rushed to fix it, but acted like after all the inconvenience, that he was doing ME a favor. So I wrote the article regardless because the service was poor, and others like you have a right to know what you are going to be dealing with when tangling with a corporation like this one. My banker told me that the best way to get one of these types of gyms out of your bank account is to simply cancel the card and order a new one. You might have to write a letter in to the credit agencies to explain the situation and why you should not have to pay the ongoing charges and fees. It may help you if they try to place it on your credit. Thanks for the response. I hope you can get it straightened out. Peace & blessings.


Etherealenigma profile image

Etherealenigma 19 months ago from Florida Author

Thanks Gwen. I usually ignore the haters, but I approve their ignorant remarks so that everyone can see how stupid the people representing the company are to come in here and try to diss me in defense of their reprehensible performance and lack of professional customer service and satisfaction. Thank you for recognizing and stating that I gave a fair and honest accounting, because that is exactly what I did. Just because the company doesn't like it, doesn't mean I lied. I simply stated exactly what happened, and what I thought about it. I don't embellish on these types of articles, because to do so would destroy my own credibility and the purpose of my writing this in the first place, which is to inform people who are seeking reliable information and reviews on customer service. Someone like you is the reason I wrote this...to save you from making the same mistake in doing business with a company that treats its customers like this. Why would I want to keep silent and allow a company like this to continually rake people across the coals, like they did me? I only wish I had found a review like this before I joined their gym! Thanks for stopping by. I other articles and reviews posted at www.sandramurquhart.com.


Etherealenigma profile image

Etherealenigma 19 months ago from Florida Author

THANK YOU! THANK YOU! THANK YOU! That is almost verbatim the sort of B.S. I was told at signup too! It was a membership agreement....I knew that sounded fishy at the time, but they act like its no big deal, and like you said, as if its so easy to cancel. My experience was very similar to yours. Thank you for posting this! This is for all the naysayers who tried to diss me and claim that I was lying about this! Ha! Peace and blessings Numlaar!


Chris 18 months ago

It sounds to me that you got involved without having the requirements they asked for. I joined having a checking account, and had no problem obliging to anything. I have had nothing but good experiences. It's a shame that you have had a rough experience with them. I have never found a reason to complain. I think the issues you had were very minuscule.


big bob 16 months ago

You fit and planet fitness gyms are for week homos. youre better off walking around the block and stop the mcdonalds. Eat at home and lower your cholesterol. Dont be a panzy and join a real gym that cares about people.


Andrea 15 months ago

I wish I knew all this before I join,I was told it would be $10.00 down $10.00 a month, I went to the one in Swanee Georgia,sign up for me and my daughter,when it was all done,I walk out of there paying cash $400.00 bucks,and all because I did not want them in my account,or credit card. I thought when you pay cash up front it would be the same price or cheaper!! I am so no satisfied ,the trainers are so cold,and unfriendly. And if you don't sign up with them,they get so hateful... I can't wait for my year to be up.. I have been to a lot of gyms over my life time,and by far this is the worst one... But you know what they say, you get what you pay for!! Nothing....


Etherealenigma profile image

Etherealenigma 15 months ago from Florida Author

Hi Chris,

If you read the article, I stated to them that I had been told that they had a cash pay as you go type of policy at that time. Maybe not now, but at that time, yes, they did. I explicitly stated that that was the payment method I wanted. The rep assured me that payments could be made in that manner. If I had been told that this was not possible, I would not have signed up. I had a checking account; still do...several; but I don't like allowing companies like this access, because if you want to cancel, they will do everything in their power to keep taking payments, and all the while claiming that there is some specific regulation on how such requests must be submitted. Usually, they don't bother to explain all of it, but give it to you in bits and pieces, so that you end up spending more time being delayed in the process, and they can continue to collect funds from your account. Gyms are famous for those type of tactics with a contract, which is why I don't like getting contracts like that that give them direct access to any checking account I hold. Thanks for the comment.


Etherealenigma profile image

Etherealenigma 15 months ago from Florida Author

Thanks big bob. Actually, I have done just that, and have been biking a lot. I stopped the McD's long ago...years. I don't really do fast food...it's very rare, and I'd have to be really desperate with very little available funds to even consider it. Thanks for the comment.


Etherealenigma profile image

Etherealenigma 15 months ago from Florida Author

Wow Andrea,

I'm so sorry that you let them talk you into that crap. They tried to get me with that pay up front stuff, but I made it very clear that it was not happening. Those front desk sales rep will tell you anything to get you to sign on the dotted line, and usually what they tell you is not the truth, but just half truths, laced with lies. If you are not satisfied, you have to send a statement in writing to the corporate office, and request to cancel your membership. I believe it only takes 30 days, but they may try to tell you it takes 60. However, they have to refund your money. If they give you a hard time about it, file a complaint with the better business bureau, or the dept. of agriculture in your state. I think that is the dept. that handles consumer complaints in the state; either them or the attorney general's office. They will investigate and the company will cough up your refund much faster. They don't need any more bad publicity, and complaints filed like that are publicly listed. Good luck.

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