The job of a leader is to change the attitude and behavior of its people. Some suggestions for accomplishing this:

 
RULE 1. Begin with praise and honest appreciation. It is always easy to listen to unpleasant things after hearing some praise.

 
RULE 2. Call attention to the mistakes of others indirectly.

 

RULE 3. Talk about your own mistakes before criticizing others. It is so difficult to hear an account of the vices if that makes it begins humbly admitting that he too is far from perfect. Admit your mistakes, even if one has not corrected, may help convince the other of the advisability of changing their behavior.

 

RULE 4. Ask questions instead of giving orders.

Ask questions becomes more acceptable not only orders but often stimulates the creativity of the person asked.

 

RULE 5. Let the other person save his own prestige. Never thinking that we hurt the pride of others. Although we have reason and the other person is clearly wrong, we will only do damage if you lose face. "I have no right to say or do anything," wrote A. De Saint-Exupery diminish a man to himself. What matters is not what I think of him but what he thinks of himself. Wounding a man in his dignity is a crime.

RULE 6. Praise the slightest progress, and furthermore, every progress. Is "warm in its approval and generous in his praise. "Praise is like sunlight to the human spirit can not flourish and grow without it. And yet, although most of us are always ready to apply to people the cold wind of criticism, always feel some reluctance when try to give our neighbor the warm glow of praise "commented Jess Leir psychologist. The capabilities wither under criticism; flourish under encouragement.

 

RULE 7. Attributed to the other person a good reputation to take an interest in maintaining it.

 

RULE 8. Encourage the other person. Make mistakes seem easy to correct.

 

RULE 9. Make sure the other person feel happy to do what you suggest.