Attractive Telephone Techniques - How To Use The Consultative Selling Approach
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How To Use the Methods of Internet Attraction Marketing When Phoning Your Prospects
The telephone has always been enemy #1 in selling. Most Network Marketers fear the phone so much that they would rather do literally anything they can think of instead of picking up the telephone and talking with a prospect or customer. But if you have already attracted people to you through the principles of internet attraction marketing on the internet, then calling them is the most logical next step.
Learn How To Enjoy the Telephone More
Most people spend hundreds, even thousands of dollars on training learning the ins and outs of their businesses and how to attract customers or prospects to them. But few, if any, really know what to do with those prospects once they have attracted them. If you have a great list that you have built using the principles of internet attraction marketing and socializing through the internet but you let them sit there for months without contact, then what do they become?
Cold Leads
Even the most qualified, targeted prospects that you have on your list will become cold if you don't communicate with them. Most people today on the internet utilizing these methods are pretty savvy and if you aren't communicating with them on a regular basis or even attempting to, then they will find someone that will get them to where they want to go. After all, the reason they joined your list in the first place is because you offered them something they were looking for - a solution to a problem or a need they had that they wanted fulfilled.
If you let them sit there thinking they will just join you or your business or buy your products without any contact, then you are kidding yourself. Internet attraction marketing definitely attracts people to you that are highly qualified, targeted prospects if you utilize the principles properly. And you can absolutely use a "drip system" of sorts or auto-responders to continue to build a relationship with them.
But the most powerful relationship builder there is in any business is human contact. Not cold calling human contact. But calling a prospect or customer after they have given you permission to do so through some sort of lead capture page or contact submission form they have filled out to become part of your list.
They joined your list for a reason. They wanted to follow someone who they felt could be a vehicle for them to get them to where they wanted to go. Now they have given you permission to contact them.
Don't Blow It - if you let too much time pass without contacting them by telephone then you will lose out on a very crucial window of time to build a very solid relationship with that prospect and have them for life.
Put The Focus 100% On Giving them Something They Know They Want RIGHT NOW
First let's assume we know what they DON'T want:
1. They don't know they want your opportunity .... YET
2. They don't know they want your product ... YET
3. They don't even know they want to buy from or join anything with you ...YET
So, please DON'T assume they do - A-S-S-U-M-E. We all pretty much know what that stands for don't we? So DON'T do it.
You have already developed a relationship of sorts with your customer or prospect simply by them joining your list. Now, don't blow it and let your old fashioned "pitch" person take over. Continue on the path of attraction principles.
Continue to establish trust with your prospect. That is your first step when speaking with them on the telephone.
Next, you need to give them something over the telephone for free and value driven. Offer them a consultation. Do this on the first call. Introduce yourself, tell them you are here to help them and coach them to achieve their goals and/or aspirations.
Be A Solutions Provider
Reset your mind to stop thinking about the sale and think about offering solutions first. A sale is not necessarily a success. Remember that. Success is when your prospect or customer feels comfortable with you and wants to work with you because of what you are offering them in the way of a solution to their problem.
So what do they want you to provide them with and how do you know what value to offer on the telephone?
Become An Active Listener
Think about what they want right now. But in order to do this, you need to become an active listener. This, I know, is so counterproductive to what we have all been taught. Sell, first, listen later. But in order to become a true solutions provider you need to develop this skill and develop it now.
How in the world will you know what it is that your customer or prospect wants if you don't listen to what they are telling you?
First thing you need to do is develop a list of questions that addresses those needs.
The questions depend on what business you are in and what attracted them to you in the first place.
- Did they come from an attraction marketing location or system?
- Did they join your list because they were looking for information about solutions to problematic skin?
- Were they looking for information on refinancing their home?
- Do they want to learn how to lose weight and keep it off?
If you know your target market, you will know what to offer on the telephone.
Make The First Call Short and Offer Value Leading Into the Second Call
The very first contact by telephone should be to introduce yourself and get to the bottom of their problems.
- Listen to what your prospect has to say
- Discover their wants, needs, desires
Your first contact should revolve around basic quesions to further qualify them for the 2nd call.
Pre-Qualify them by developing questions that address the most basic concerns.
- Time - what type of time do they have to devote to their business (if they are a prospect)
- Interest - what type of interest do they have in building their business - i.e., part time, casual, full time, business builder
- Money - what money, if any, are they willing to invest in building their business
- Are they in a business now and are they happy?
- What are their goals?
- How are they doing?
Pre-qualifying leads is crucial to developing a strong solid foundation for your business.
Now, take the information you have been given and offer something that will lead into the second call. You have basic information about what they want and how serious they are about their business. Now you could offer a 20 minute free consultation to help them address these concerns for the second call.
You Second Call Should Be Providing Solutions
Your consultation could be on Web 2.0 strategies. Offer them help - maybe the solution is to purchase a book or visit a site that might help them with their business. The idea here is to build a stronger relationship with that person by showing them you are interested in helping them with their problems.
After the 20 minute consultation is over you could offer them several different options:
- You could offer a per hour coaching package that you charge for if this is the direction you want to lead them.
- If you are trying to sell a book or product, offer them x number of hours of free coaching to do what you 've done in building your business on-line.
- If your goal is to have them join your opportunity, ask if they would like to learn about the benefits of joining your team and what YOU provide personally to help them get their business launched.
Make Your Presentation After Your Consulting Call
Now you have offered them 2 things - you have listened to what their needs and wants are and you have tried to provide solutions to those needs and wants through various options.
At this point, you have continued providing value without asking in return. Giving them something and not pouncing on them for a sale. Trust is being built and they are giving you permission to contact them again.
But even now, you can't just pitch a sales presentation without offering value along with it - Attraction principles are all about value and if you forget that, you have wasted a lot of precious time in developing a good, solid relationship with that prospect or customer.
If you are selling a business opportunity and you have made your presentation to them on the this call, then offer them something for joining up with you. What are you offering them that they might really want and need at this point? Well, if you have developed a strong relationship the right way by utilizing the principles of attraction, then they will want to be sure you are going to be there to help them succeed.
So you could offer them personal one-one-coaching for free to help assist them with moving through the training tutorials and building an on-line presence like you did.
Value, Value, Value = Trust, Trust, Trust
Please don't let your inner salesperson take over and destroy everything.
This is so ugly and unattractive and it will ruin your business and all of your efforts in building relationships will be go for naught.
Follow these basic principles and make attraction marketing a strategy for your business
- Give Value To Attract Leads
- Give Something on the Telephone Initially (Value)
- Give Additionally if They Purchase and Give More if They Purchase More
Remember, if you have already attracted people to you utilizing internet attraction techniques, then calling them is your most logical and easy step.
They are qualified, they want to hear from you and you will be amazed at how offering them the value and solutions they are looking for will continue to move your business forward.
If you are interested in learning more about internet attraction marketing, please join me, Anita Kulik, for some free training and consultation.
You can also watch a free hour long tutorial on Attracting Prospects Using the Phone with the consultative approach to marketing to help take your business from "selling" to "attracting".
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Comments
Eric,
You are a great example of someone who sets themselves apart from the pack with value based information. Appreciate your comments.
Hi Anita,
Very nice Hub and a topic that is so under talked about. You can do all the right things with the online attraction principles, but if you don't follow through with the same techniques on the phone, you just blew all that you worked so hard for up to that point.
It is the hardest thing to teach because it takes control and patience. Providing value is not hard when it is online, the true test is how will you carry that through when you actually get to speak to your customer?
Very nice stuff Anita, my hope is that enough traffic comes your way so that others see the "Value" in making the right choices when the phone or in person connections happen.
Thanks,
Mike Witt
Great article Anita!
Hi Anita,
Excellent Hub! Thanks for the tips on how to build relationships, trust and give value on the phone.
Thanks for the Great Information. ~ Barbie
Hi Anita
Nice strong coherent hub with lots and lots of valuable content. I like what you said about success being when your customer feels comfortable with you and want's to work with you.
Then you said you need to be a good listener. That is so true, you can't be a solutions provider unless you listen to what their needs are. Ask a few simple questions and try to find out what their needs are and go on from there. Meet those needs and you gain the respect and confidence of your prospect.
I like how you provide value when you write. I'm sure success is on your doorstep.
Keep up the fine work
Grant logan
Mike, Steve, Barbie and Grant - Thank you all for your comments. I have read many of your articles also and can say much of what I have learned and continue to learn I get from reading other people's comments, articles and posts much like the ones you have all written. You all provide great value driven information that we all can learn from and continue to build upon. Thanks for commenting.
Anita,
I hope you continue to provide a value-driven article like this one after every training. It's a great resource to refer back to and condenses the learning into an easy to read version. It's so hard to re-learn the old ways we used to relate to our prospects. It just takes a little practice to use Attraction Marketing principles but it's worth it to build lasting relationships.
Thanks, Becky Joubert
Becky,
Thanks for the comment and I am so glad you appreciated the article. Sharing what I am learning not only helps to reinforce it to myself but enables me to share it with others so they can see the value in attraction marketing principles. It is well worth the relationships we build first. The rest will follow. Thanks again.
I like your hubs you write in such a easy to understand manner, and the subject matter is really relevant too!
Research Analyst,
Thanks for your comments. I've read many of your hubs and I have been amazed at how informative they always are and how well written. I'm glad you enjoy my writings. Much appreciated.
I struggled for months with the idea of picking up a video camara to speak...let alone speak to other people.
I got hung up on, fussed at, etc.
It sucked, and it was everything bad I could imagine, almost as bad as death.
But overtime as I picked up Magnetic Sponsoring, everything started to change....
Josef,
The first time I used this approach it felt natural. Like I was having a conversation with a friend or associate. Everything else just flowed because I learned how to listen to what my prospect actually wanted and helped them achieve their goal rather than my own agenda. Too bad everyone hasn't caught on to this new way yet but I am sure it will start to take shape over the next year.
Anita,
Great article. Yep, no matter how much success we achieve... the phone is still scary to most internet marketers. Thanks for sharing.
--Kathy
Thanks Kathy,
Phones can be scary creatures can't they?
Awesome reply anitak, you are a real pro!
Yea, I gotta admit, I was in my own head. Before MS, I really did think it was all about selling people on my idea on what I thought was best for them. It was only through a solid education, some mistakes and time that I was finally able to appreciate this business for what it is : A REAL people business. My kind of business.


















Eric L Walker says:
12 months ago
Anita,
Well done. This is useful! It's also very practical and a realistic means to approaching the phone. I like what you said early in the article about ... "Most people today on the internet utilizing these methods are pretty savvy and if you aren't communicating with them on a regular basis or even attempting to, then they will find someone that will get them to where they want to go." So true. If a person isn't communicating, and putting constant value for their leads, they move on quickly. It's nice to read your articles. You do a nice job of presenting a lot of information in an easy to follow manner.
Eric Walker