Why do bsnl broadband suck so much and still be a stellar hit among the public

63
rate or flag this page

By paul2cool


Bsnl Dataone or bsnl broadband is india's best broadband internet service provider and also allegedly its worst one too.Why is that ,well its because its a government run no-nonsense company.Here are the reasons why it sucks.. 1.Their customer service is much worse than a thattukada in kerala : As i heard of they have two customer service numbers 1500 and 1956 ,calling 1500 ,you get an pre-recorded telling you why bsnl is the no.1 telecom company in india and all that crap,and after you get through all that crap and finally when a customer care guy picks up the phone ,you would be sad to find that he doesnt even care about your complaints,he would mostly, say to call this number or consult your local exchange head and that stuff.Dont even think of calling the other number. 2.The connection just randomly goes up sometimes and then just out of the blue goes down to dialup 3.Staff are rude: The staff at the bsnl is very rude ,they wont say stuff like sit down please, on the other hand you might often hear them say ,please wait another hour. 4.When the usage becomes ,just slightly overused ,you can expect a bill of thousands. Even though ,these are all true if you have the patience to sit down through their staff,and uses the connection carefully with the help of some usage monitoring programs like netmeter it could easily be a dream come true connection for everone , this is because it 's still is the fastest and cheapest broadband internet connection in india to date.Airtel , its only other compettion offers ,much more customer service but is not half as fast nor that cheap a connection when we compare with bsnl.

This hub ws created by arun singh ,for some more cool articles please visit 

http://bsnlbroadbandcheats.blogspot.com/

Print   —   Rate it:  up  down  flag this hub

Comments

RSS for comments on this Hub

srikanth  says:
5 months ago

pl visit and FIND many useful links of BSNL

Kaushik  says:
2 weeks ago

I understand your feelings, but I'd like to say something.

BSNL is far better. Atleast in chennai, its the best.

Regarding Call Center/Service:

I know their customer care number and call center suck. But as far as the quality of service is concerned, you won't find anywhere else. Private companies just try to giv you respect, talk friendly and show off.

Staffs are rude?

Can you ever talk to one engineer in any private company especially voadafone? BSNL is far better in that sense. You can talk to engineers directly and get information (provided you know some basic technical stuffs)

Staffs are rude becoz most of them donno any shit and it doesn't make sense to them when u keep asking something they donno.

Its only one or two staffs who'll know things well. So these two person will b asked to do most of the work. They're already fed up becoz even private operators depend on them for help. And when they see a customer, its natural that they can't be friendly, giv respect n all. They just listen techinal fault, clear it. If they're not responsible, forward you to concerned dept.

Govt job is too tough. I was involved in creating a web module for a central govt institution. Even if the low level staffs understand technical things. The higher officials dont understand. Its difficult to make them understand and convience them! I've faced it!

I say this in my PERSONAL EXPEREINCE. My mom is a BSNL staff. I know how shez tortured by other staffs and other operators for each silly shit. Shez the target always. And becoz of some foolish customers, she'll b always called.

BSNL gives value to money atleast. Private operators (except Airtel) suck! they only hav gud customer care!nothing else!

Submit a Comment

Members and Guests

Sign in or sign up and post using a hubpages account.


optional


  • No HTML is allowed in comments, but URLs will be hyperlinked
  • Comments are not for promoting your hubs or other sites

working