Club Penguin Safety
86Need to Know More About Club Penguin?
Any time your child is online, you have to be concerned and watchful, even on Websites just for kids.
Club Penguin is an online virtual world that is growing in popularity with kids from about 8 to 14. This Web site is now owned by Disney and they take effort to keep it a save place for kids. How well do they do?
Is Club Penguin Safe?
Not counting the consumerism, Club Penguin appears to be a safe environment for children for several reasons:
- There is absolutely no advertising on the site. (On the other hand, this is how they justify charging $6 a month to support the site.)
- There is nothing to download on your computer.
- Club Penguin is rigorous about applying their policies and are quick to ban offending penguins.
- The site is heavily monitored.
- Club Penguin hires monitors to watch the activity in all areas. That what the the gold shield with an "M" in the upper right corner of the screen means. If anything gets out of hand, they'll step in and stop it. You can also report abuse to them.
- Your children are encouraged to be watchdogs. Penguins that have been members for 45 days are invited to be Secret Agents. Their 'duties 'include, among other things, reporting bad penguins or any inappropriate activit to Club Penguin
- The Club Penguins servers have monitoring software that searches through all the chat for any inappropriate words, inappropriate information (like phone numbers, schools, addresses), or inappropriate conversation, even the text shortcuts that kids use. Messages are prevented from being displayed (for instance, it is supposed to recognize phone numbers right away) and a warning is sent or the offending penguin is banned.
Club Penguin is rated high for safety among watchdog groups like the Better Business Bureau - Kid's Privacy Seal of Approval and NetSmartz, but you always have to take this with a grain of salt and still monitor your child's Web activity yourself.
Safety for Your Kids in Club Penguin
How to Monitor Your Kids
- Play Club Penguin with them.
- Play Club Penguin by yourself every now and then.
- Make sure to use your email address when signing up. Do not create an email address for your child just for Club Penguin or if they already have an address, do not use theirs for signing up.
- Limit their time in the Club. For instance, allow 30 minutes on odd days and an hour on even.
- Select the member option of Ultimate Safe Chat. This way, your child can chat with other players only by selecting a phrase from a list of stock phrases (Hi, Good game, I'll be back). And they can only see messages from other Ultimate Safe Chat messages.
- to set chatting capabilities, go to the Club Penguin homepage, click Membership, scroll to the bottom and select Edit Membership.
- Teach your children how to keep their guard up
- never give out personal information such as real name, age, location, phone number or school.
- tell a parent and moderator about anything weird or uncomfortable or if someone asks you for personal information.
- Let your child be a Secret Agent. Secret Agents are penguins that have played for at least 30 days with no offensive activity. Secret Agents are also asked to help keep Club Penguin safe and report anyone who is being disruptive or using offensive language.
In addition to these safety efforts, Club Penguin also tries to discourage excessive use. New features come out weekly, rather than daily, and the site doesn't punish users for not visiting frequently, as some competing sites do. The rumor is that Club Penguin creators plan to release a feature in June that will let parents limit how much time kids spend on the site.
PrintShare it! — Rate it: up down flag this hub
Comments
We have also experienced what seems to be an unwarranted ban. ClubPenguin should at least have to tell you why you were banned and there should be steps to take to dispute the findings. We can't even get a reply to our email, never mind talk to someone about it. I resent time that I paid for being taken away without any explanation at all. Not to mention that you can't correct behavior that you are unaware of. And what about "penguins" who decide to just be mean to you and falsely report you? There do not seem to be any safeguards for that.
club penguin has charged my bank account for the past nine months. I have repeatly e-mailed them to cancel the account back in feburary and have done so ever since. They still charge my account. Does any one know how to stop this thieving company.I need a phone number because they won't answer my e-mails.
cindy, you can go to clubpenguin.com to cancel it. or you can log in to clubpenguin at play.clubpenguin.com and in the bottom left hand corner, there will be a "?". click that and then click "manage account." there, you can cancel the membership.
club penguin should do something like runescape, where if someone gets banned, the moderators get a video of the last 60 seconds. (just to see who really SHOULD get banned.)
also, if you get banned, will your whole computer get banned?
I was never banned because i love club penguin im a member so i dont want to get banned
i never got banned but somone is hacking my profile!!!!
If this is the case katherine678, contact a moderator inside the game or have your parent email Club Penguin support. They've been helpful for me when I've had to contact them regarding my daughter's account.
I never have been baned and I dont plan on it to. ;)
Good Heather.
Why doesn't Club Penguin list their phone number on the Club Penguin website?
I don't know why Kitty, but I know it is an annoying trend with many websites as well as Club Penguin.
However, I do have to say that Club Penguin does respond pretty quickly if you contact them via the Web. I've had good response when I've had to contact them. To send them a message, go to http://support.clubpenguin.com/help/contact/
Best Wishes
I had an account named Rose 4267 someone hacked my account and i got banned forever but i was a member my dad called them but thay were no help and my dad wasted money
When i go on everybody is frozen and nothing loads what could i do to fix this?
as salam alaykum[hello] i m playing cp since 3 month ago
i wanna say that can we buy membership with coin
good bye thanks
my 6 year old daughter was just banned "forever". She has never had any temporary bans or warnings from club penguin. I'm very frustrated that they don't have any PHONE NUMBERS to contact them! I'm always with her when she is on club penguin - and haven't seen anything that warrants banning her forever.
I'm starting to think it's just a ploy to get the money but not upgrade servers to accomodate that many members. I'm very sad for my daughter who has cried for over an hour because she has no idea why she is banned forever.
I've tried sending two different messages to club penguin, but, waiting TWO days for a response seems ridiculous.
My recommendation to any parents considering a membership is to completely forget it - there's too much of a chance that it will end in heart break over the membership getting banned for no reason!
dee i have wanted a membership for a long time. but thanks to you i see that i dont really need one. thanks for sharing your story.
I also am VERY ANGRY that Club Penguin does NOT have ANY phone number that parents can contact them at. We just found out that they have been DOUBLE billing us for months now, on TWO different charge cards. ONE of those cards is a Bank of America charge card that wants to DOUBLE our interest rates if ANY charges AT go onto the card!!!! I contacted Bank of America and told them that I have TRIED to see to it that the Club Penguin account IS shut down, but as they were DOUBLE billing us, I cannot be ABSOLUTELY sure that they won't bill that charge card. I wanted to get to TALK to someone, or write to someone about this, and instead am told that I HAVE to know what my child's "Penguin Name"????? is and her email in order to be able to send off an email about this.
The BANK says that if Club Penguin bills even $5.95 onto that card, they will then DOUBLE our interest charges, and won't reconsider.
I HATE Bank of America at this point, for doing this to us, and I am NOT happy with Club Penguin for DOUBLE billing us, and for having NO good way for parents to contact them and actually TALK to someone to resolve ANYTHING!!!!!
There is NO excuse for there being NO contact address or phone number!!!!
Bank of America instructed us to CALL Club Penguin to get reassurance they won't bill us, and we CAN'T!!!!!
Im a member an somwon hacked into my acount. I phone clubpenguin but they said they couldn't do anything. Then i got another membership when we got 9 bills not fair! But I still play www.play.clubpenguin.com
i never got banned also i have an account that i got into but the owner made it and said he/she wanted people to have it now i share it with over 100 people. that person is nice. there is an option you have on club penguin that is you cannot tipe on your computer you have to use the words club penguin gives you. this is very safe and it can never get banned.
Well I got banned and I noticed yesterday all my friends can call club penguin and tell them that they were banned for no reason but I don't know how . . . can you tell me how?
Today, I logged on Club Penguin and it said I was banned for 72 hours! It was very weird, becuase I was able to get on last ngiht but not this morning! When I looked up what 72 ban is for it said HACKING! I was really shocked because I would never hack on any website. Another thing is a was very nice last night on club penguin! I e mail them but it taes forever to get a response! Also,what if someone just wanted to be mean to be a report for something bad many times that I didn't do. It os not really fair at all,think about it, it you were banned for something that you don't remeber doing, they never tell why you were banned! This is the only reason I dislike Club Penguin, getting wrongfully banned! Everything else on club penguin is good for me, I always buy 6 month memeberships, I have a big 2 story igloo that is like a mansion, and my penguin has lots of coins! Trandee,please respond for me, i want to see what you think i should do.
Hey,
I have a 6 year old daughter. I recently bought her a membership. She logged on her account had a party with her friends (Now, i supervise her when she is on. She goes on safe chat as well.) So, she had to go to the movies, logged back on played for a bit adopted a new puffle. Then got off to eat lunch. Logged back on. Banned for 72 hours. I've sent non stop e-mails to club penguin. I got really pissed when they didn't reply in 5 weeks!!! As soon as i got her a membership she was banned. I am going to sue club penguin to get my money back and unbann her account. It might seem fun having access to unaccessable stuff when you are a non member. But, there's a dark side. Ever since Disney took over club penguin. A lot of weird stuff has been going on. There's cute little dolls but. They cost money. My little girl said: " I'm in the mood for club penguin mommy!" So i got her a membership. And we were excited. Logged back on "BANNED 72 HOURS. I'm most upset. I also saw 72 hours HACKING. MY DAUGHTER NEVER CHEATS OR HACKS! I am in complete shock.
I was on Club Peguin when I recieved an error message that internet explorer must shut down.So I got back on the next day BUT I WAS BANNED FOREVER!!My dad tried emailing them but they said they unban me and its BEEN 3 MONTHS!! I tried emailing them again but the ignore me! I HATE DISNEY!
the reason i just thought other kids are finding (cheats)to become moderators i dont know how but look it up on youtube it stinks how they r so smart but anyways they find a way to become a moderator and they can do anything like bann others for no reason mute others from talking ban them from servers i am mad about them they lied about not cheating im so sorry other moms and dads:( hope it helped;D
i hate club penguin! took me forever to cancel membership for my son. contact details are a joke
My daughter got banned for 24 hours for using inappropriate language and I agreed w/ their decision. One and a half hours after her account was back up she was banned again for 72 hours for the following comments: "sits on" "crosses legs" "puts money on boo" - I cannot get a response after 2 days and 5 emails as to why this is inappropriate. My daughter swears up and down that she didn't even type that. Cried for hours and tells me that she doesn't want to play anymore. This is after having a membership for almost a year w/ zero bans. Then they bombard her with bans w/ zero explanation. Horrible site!!!
I paid for 2 memberships as birthday presents for my children. However, It is impossible to log onto the Site. After pressing the 'Play Now' the page just refuses to load. I have written repeatedly to Club Penguin but have not received any response (3 weeks and counting) - does anyone have the same problem?
I GOT BAND FOREVER THEN I MADE ANOTHER ACCOUNT AND THEN I GOT BANNED FOREVER AGAIN AND NOW I MADE ANOTHER ONE NOW HES BANNED FOR SEVENTY TO HOURS!!!!!!! CROSSES ARMS STUPID CP
Club Penguin banned my penguin for 72 hours for no reason! Up there, it says that your banned for 72 hours for cheating, and I wasn't cheating! I just logged on and it said I was banned! And now I'm just very bored on my non-member penguin. Can anyone help me?
Club penguin is so weird now... now that disneys bought cp Everything is wrong. people getting double billed for MEMBERSHIP! banning people for no reason!!! club penguin used to be cool... they ban you for the stupidest reasons! i cant believe them...all their trying to do is make money
if i get banned for 24 hours, do i get my membership void
No you don't lauren.
Hello I am a teenager who plays Clubpenguin and i am responding to the person who commented there name is "Concerned Parent" what they said is a falicy because..
1.Clubpenguin does tell why you where banned and it even sends a/an e-mail to the e-mail address who created the penguin
2.When penguin Press the report player button they cannot bann the other player what it does is when they click thay button lets say the click abuse it will send a little note to the clubpenguin HQ.in canada and they will look over the last couple of conversations and if there is the moderators will take action.
Thank you for your time
Lulzord1213
I only got banned once. Does club penguin send an email to your parents telling them that you got banned?
i love club penguin but my member ship ended im very sad
you guys should go on firefox it is safe so if some one trys to hack ur computer it will not let them
i thiknk free realms is better than club penguin
those fucken shity asses banned me for 72 hours it wasent my ass maybe my brother or the fucken mods were just being dicki gay ass jerks i hope they die and go to hell
those fucken shity asses banned me for 72 hours it wasent my ass maybe my brother or the fucken mods were just being dicki gay ass jerks i hope they die and go to hell
cp is not safe!!!!!!!!!!
wanna-wanna have sex
bakes out- makes out
who ever is the owner of clubpenguin you only want money you should do this for fun not for money we only get membership because we all like to get clothes not being naked it isnt fun not being a member they are losers
those fuckin stity bitches r so mean
They Banned me forever for no reason my mom is wasting money!you know how many times i was a member!i really like cp but it isnt fair!wat did i do?omg!who ever wrote cp u are a loser or losers and i cant stop think'n about cp
elk you know how you get bannded forever by accident you need to shut down the computer with out logging off clubpenguin you press stand by then when you come back it says you have been here more than 10 minutes and then you log off it says your bannded forever but its okay im bannded forever too but i hate it so much!now i made a new penguin and im going to turn to a member those or he or she you are a loser!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!YOU ARE DEAD TO ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
those shity fucken gay ppl that own cp are bitches stupid to they are so gay!
CROSSES ARM.STUPID CP!!!!!!!!!!!!!!!!1
umm.................................... ppl i need help i am in need of help.
ninjaguy3 says:
2 years ago
i was ban only once. but two times when i tryed to get in it said i was ban. this time it said my acount was gone. i wasnt on i was somewhere else. i dont think its fair that someone went on my account and just got it kicked of.