Many young people getting into careers or getting their first job to people who have established careers wonder how they can communicate effectively and respectfully in the workplace. Whether it is with co-workers, clients or customers; you should always maintain composure even in the worst situation.

Things to remember when working in retail

1. The customer thinks they are always right. There are ways around them being right all the time. Be polite and show them the alternatives. If checking on a price, have them go with you and point out the clear tags or if the tags have been moved you should most likely give them that price and apologize for the incident, as well as, thank them for their patience.
2. Always greet your client, customer, co-worker. If you are in a corporate setting, no matter what position, greet with a hand-shake and introduce yourself. If they are rude, continue being polite. If working in a retail situation, it's a little more laid back, say "hi" or "how are you". If the person seems friendly enough, engage in small talk; current events, weather, sports, economy (seems to be favorite topic these days). Never engage in coversations concerning religion, politics or any sub-topics. If a client/customer starts the conversation, be friendly. Do not engage in a heated debate, just politely decline any opinions they ask for.
3. As for co-workers, you develop friendships with some and other not so much. In a case where you have to work with people you don't particularly like, be friendly, say hello and keep conversations brief. If it is a conflict outside of work: LEAVE YOUR BAGGAGE AT THE DOOR.
4. As for personal problems, do not bring into your workplace. Whether you are a professional, intern, cashier, manager, it is the biggest no-no when it comes to communication with all involved the the business. Employees sense tension; you may take it out on them. Customers/Clients can also see tension building between two employees. Lastly, no one will be interested in returning to your place of business or service if there is a verbal or physical aggression sensed.

Those are the four basic things about communicating effectively in the work place. It may seem easier than what it is...but once you put it into practice, you will thrive.

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