Costco Sonoma SGR27LP Barbeque
85Sonoma BBQ
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Don't buy the Sonoma SGR27LP from Costco
I purchased the Costco Sonoma SGR27LP. I'm usually pleased with the Costco price quality equation and will purchase items from Costco with little research because of the long history of satisfaction I have with Costco products. This one is different.
The problem is the grill has low BTU's for it's size. It's even worse if you convert it to natural gas since it burns at a lower tempature than propane. Then to make matters even worse, there is a 3 inch gap that vents all along the back of the grill. If you are burning propane and preheat the grill for twenty to thirty minutes, you will be hard pressed to get the tempature of the grill over 500 degrees. This make searing tuna or anything else difficult.
The good news is the grill is well made, stainless steel and comes with the full force of the Costco return policy. If you don't like it, take it back. That's why I love Costco so much and will continue to shop there, but I'll do more research on their barbeques before purchasing one there again.
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This bbq has totally fallen apart. I'm now searching to find out where to buy replacement parts for the Costco Sonoma.
I agree with Dave, who says to return it. I have had the same model for 2 years, and was just online to find burner replacement parts when I found your commentary. The outside of my grill looks like new, but the burner bar that goes across the back of the grill is rusted out and completely falling apart. I have used the grill a normal amount, and actually, I have had no other problems with it. Still, two years is not long enough for a $500 bbQ to last. No way!!!
If you want replacement parts for the Costco Sonoma Barbecue, you can contact sureheat.com which is the manufacturer.
So I went through the parts that wore out. The igniters broke, the tray inside had two broken screws that had rusted out and the gas regulator broke.
So, my wife called Costco and they said to bring it back. They gave us store credit and she picked up a new bbq. Have to love Costco. I'm a tad embarrassed to return a two year old BBQ, but I think it should be in better shape than it is.
The burner bar in the rear or the grill rusted out like Mary's. I called Costco and they told me the burners for our Sonoma grills are on back order for 6 months. I told Costco that is unacceptable and I was told to return the grill for a full refund and to my surprise after 2 years and 2 months I got a full refund. I went to Home Depot and got a premiunm stainless Charmglow grill. Chamrglow has been in business for years and I know that HD always has parts is stock.
I agree with Dave and Mary, who says to return it. I have had the same model for 2 years, and was just online to find burner replacement parts when I found your commentary. The outside of my grill looks like new, but the burner bar that goes across the back of the grill is rusted out and completely falling apart. I have used the grill a normal amount, and actually, I have had no other problems with it. Still, two years is not long enough for a $500 bbQ to last. No way!!!
I just ordered the burner, I guess I'll see if Costco reimburses me spent $122.99. here's the info, If you want to order it.
www.appliancefactoryparts.com/search/modelinfo.php?modelsID=9784
RMP-122-32C835 - Burner assembly (includes 3 burners tubes and crossover bar in back). (no upgrade available from the factory for this burner system) - more infoWas online looking for replacement parts and found this site. I'll be calling Costco tomorrow about taking this grill back. My grill is also brand new on the outside and has been in a covered terrace, the burners shouldn't have fallen apart the way they did. Thank you all for posting here about this.
I am able to have the Sure Heat company replace the burner units..I just had to get Costco to find the proof of purchase from '06. It has a 5 year warranty.
I contacted the Sure Heat company about my burners too. Thet were more than willing to replace my faulty parts. The only problem was that the indicated that I had to pay for shipping. Additionally, the cust. serv rep. never asked for proof of purchase, which I thought was strange.
Where can I buy Burner plates for this thing at resonable price?
Our Sonoma BBQ has been covered when not being used and always under cover, it's about 2 years old. We use it alot during the summer. IT looks brand new on the outside but the burners are rusted and the truth is you can't get it hot enough to sear the meat first. I am very disappointed.
Do NOT buy Sureheat products:
I bought an $800 Sonoma Altima Grill by Sureheat back in April at Lowes, and although the heating system (ceramic interior) is very good optimizing heat, the paint on the grill begun peeling within 3 months and is now rusting all over. I have contacted Sureheat, sent them pictures, and I am not getting any responses as how to get it fixed/exchanged.
Clearly the paint/primer was defective (poor manufacturing quality), so my advice would be not to get a Sureheat grill. These are good looking grills when new, but for $800 you can get a real high quality grill as opposed to this 1/2 baked product with very poor customer support when it starts coming apart (3-4 months down the road)...
Dave says:
2 years ago
Take it back,costco will take it back if you are not satisfied,mine is going back soon the burners and their covers are failing,I've owned better cheap barbeques