Coupons -- Not Just For Groceries Any More
56Coupons seem to be all the rage right now!
Online coupons are increasing in popularity as consumers continue to look for ways to save in this down economy. This is mostly focused on grocery and specialty retailes but will probably move into all corners of retail.
According to a study by Simmons Market Research Bureau, 40 million coupons were printed from online sites which is a 20% increase from last year. The other difference was a 46% increase of the use of online coupons by people who do not use printed coupons from newspapers.
There are a couple advantages of online coupons. They can reach people when the population density does not warrent a direct mail approach and they number of coupons distributed can be controlled by removing the coupons when the downloads reach a defined level.
There are three models the are prevalent currently;
- Printable coupons that consumers find and print online and take to the store for redemption. This is the most popular and most familiar to the widest number of users.
- Some large retailers wih loyalty cards, allow the coupons to be deposited on those cards whice are then credited at checkont.
- An alternative to this is to have the coupons uploaded to customers cell phones which can be scanned at the register. This will probably have some resonance with the younger iPhone users but may not have as much acceptance with the Baby Boomer generation.
The economy continues to fuel the search for discounts but consumer are
still concerned with reducing their ecological footprint and see paper
coupons as a waste. So other models will continue to grow in
popularity. So we will see the growth in e-coupons.
For online retailers, there is the dual challenge. First is to get
thier coupons in front of consumers and second to get these consumers
to acknowledge the online retailer is a good alternative to going to
the brick and morter store.
This will continue to be a challenge. First, there is little
recognition in regard to the trade-off between the cost of traveling to
the store and shipping charges so consumers have the view that the
online alternative with shipping costs is more expensive. To offset
this most online retailers reduce prices (and ofter margins) to get
consumers attention. Second, is getting recognition that coupons can
be easily used with online purchases. Not all shopping carts make this
feature obvious or easy to use. And third, is online retailers have to
develop reputations for competitive pricing, support for thier products
and great customer service that is as good or better than any brick and
mortar alternative.
So small online retailers will have to be in tune with emerging trends
in couponing and combine this with innovative marketing to get
recognized by consumers as the better alternative. Those that do this
will not only hang on during these difficult times but will do quite
well.
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