Anyone who creates and hopes to keep any website that deals with clients will need a way to receive feedback about problems those customers either have with products or with the website. Customer service needs to be the top priority with any online business, and if a customer cannot reach you they will not want to do business with you again or vouch for you to anyone else. Customers of online stores usually look for the option showing how they can contact the site administrator or publisher in case they have comments or concerns. Online customer service is the internet availability of those who are selling or showing something to an intended audience. Customer service options can include but are not limited to telephone availability, e-mail, mailing address, and more. For those wishing to design a website or enhance an existing site, make sure sufficient customer service is readily available. Online customer service is the best option, whether it is a link for customers to open a ticket or an e-mail address that they can use to voice concerns or questions.

Customer service is available for the purpose of making the customer happy. Happy customers are the best form of advertisement, and can often generate either negative or positive feedback. If enough customers are made happy or unhappy, your website could be either launched into a more lucrative domain or become dead weight, respectively. Customers that buy your products deserve a chance to talk about the services they received. Whether or not money was spent, viewers have the right to either approve or criticize the website as a whole. They also require the ability to report technical problems with the site or with site stewards. Being able to report outages or outdated links is vital for any online store or business. If customers cannot advise you of a problem with your website, it may take days or even weeks to find out.

Creating your own means of allowing customers to comment, complain, or report problems is vital. Whether you design your own customer service system or purchase a pre-made one, having a system in place will make a big difference in the way people view your website and business. OsTicket is a popular method of building a customer service option for your website. This customer service and support site aids customers in filing a ticket to report technical problems with the site. It can be used for a multitude of purposes and is becoming one of the most common ways of creating a customer service system for online businesses. It uses both the ticket and e-mail methods of continuing customer support. The software is free to download and simple to use.

Requirements:

A working knowledge of PHP and mySQL