Dunkin' Donuts Sucks
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"We're Out"
There is not a fast food restaurant out there that I despise more than Dunkin' Donuts. It absolutely sucks. The customer service right up to the way each franchise is managed is horrendous. Even their slogan is misleading. "America Runs on Dunkins'" my ass. Once you leave New England, you won't find more than a scattered few DD's. America does NOT run on Dunkins', New England does.
I cannot even keep track of how many times I have gone through the drive-thru just to find out that this particular location does not have what I am ordering. It literally happens 4 out of 5 times. In one case, I drove up to the menu and asked for a bagel. I was promptly told that they were out of bagels! Mind you, this was no later than 11am. I then decided a muffin would suffice so that is what I ordered. "Sorry, we're out of muffins too." Close enough to lunch-time, I figured a flat-bread sandwich would be good too, so again, that is what I ordered. "We don't have those either. All we have right now are croissants."
Are you fricken kidding me!? Dunkin' Donuts only function is to be able to serve the foods that they have on their menu, and they denied me each and every item I ordered. Needless to say, I did not purchase anything.
"We Screwed Up"
Dunkin' Donuts screws the pooch on my orders the majority of the time. If I order a Southwest Chicken flatbread sandwich, I get a Ham and Cheese flatbread sandwich. If I order a Supreme Omelet on a croissant, I get a regular bacon, egg, and cheese on a bagel. The screw-ups are endless, and by the time I dig into my food, I'm already halfway down the highway, and it is too late to return.
I understand that Dunkin' Donut employees are probably getting paid minimum wage, but as a giant corporation, these employees should be trained to not screw up like that! I don't care how expensive it may be to train people, it is necessary for any company to keep business coming back.
"That's Been Discontinued"
This is one of my favorites...as I pull up to the menu, I have a general idea of what I want. In this case, I want a small vanilla chai. I want a small because, I just need it to warm me up, and the medium is too much sugar for me. BUT..."The vanilla chai doesn't come in small." Wait a second...
Forget the fact that a small vanilla chai was listed on the menu, with a price and everything, but how is it not possible to fill a small cup of vanilla chai and hand it to me? I know they have the cups (well actually I shouldn't assume that...there is a good chance they are out). It just doesn't make any sense that they would serve other hot liquids in a small size, but not this one. I didn't say anything about it and ordered the medium...it was cold out.
Just the other day, I pulled into Dunkin' Donuts and ordered a Southwest Chicken flatbread sandwich. It was one of four giant pictures on it's own menu board. With a price as the sandwich alone, and the price as a meal with a little picture of an appetizing iced tea to go with it. "The Southwest Chicken was discontinued." COME ON!
I was so pissed this time, "You should take it off the menu then." As if it was this lady's fault or responsibility.
"Oh, I thought it was taken down." She said. "What else do you want?" Nothing...I wanted nothing. I said my piece to her and drove away, still hungry, and now annoyed.
Not only does Dunkin' Donuts discontinue foods that remain on their menus, not all of them offer the same options! I cannot tell you how hard it is to find a chocolate cream filled donut. It's like a treasure hunt. I understand the way franchises work, and it should be a corporate requirement that all locations offer the exact same menu items.
What To Do About It
After a while, it began to piss me off so bad that I had to do something about it. I'm not really a picky person, and try not to stir up any trouble, but this was becoming outrageous. I took down the little customer service number on the drive-thru window, and called. Of course it was an automated system leading me directly to a voicemail where I was to leave my name and number, and letting me know that someone would get back to me.
They didn't. It took about five messages before I finally received a return phone call. I explained my problem to this guy who was all ears and agreed with every word I said. Shocking, as it was probably his overall responsibility to make sure these locations were up to par. He finally offered me a $10 gift card for my troubles. Good enough I guess, but it nowhere near made up for the aggravation that Dunkin' Donuts had caused me. Ironically, the very first time I went to use the gift card, Dunkin' Donuts screwed my order up again!
Most of you are probably wondering why I keep going back. Well, these incidents were all very spread out over time, and sometimes it was the only option available, especially for breakfast.
My main beef with Dunkin' Donuts is the lack of quality management. As a good manager, your location should NEVER be out of anything that you serve. More importantly, your location should never be out of some of your main menu items. It should be embarrassing for you! I once went to McDonalds and asked for a packet of ketchup for my fries. Would you believe that McDonalds was OUT OF KETCHUP!!?? Imbeciles.
If you, as a restaurant manager, fail to ensure that your customer is provided with a main food item, or compliment to a food item, then you should be fired. You clearly cannot do your job.
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Comments
Never been to Dunkin' Donuts. Not even seen one. Strangely, I always wondered about them because I simply love doughnuts.
Thanks for your point of view ;)
This is hilariously funny. I've only been to DD a few times and did find it sort of weird how sparse the actual donut collection was. But then, I had been spoiled by the fresh and magic wonder of Krispy Kreme.
By the way, donuts are sorta gross, man.
LOL, I have never been to a DD. My hubby loves it, but I have never lived anywhere that had one near by. I will take your word on it! :)
Agreed, the coffee is dirty water disguised as coffee
Dunkin Donuts truly blows!! Any one of them you go to in Worcester, Massachusetts, particularly the two on Grafton Street, you are guaranteed to not get what you ordered. I couldn't take it anymore, so I now go to Honey Dew donuts down the street. What a pleasant surprise. The people there are so nice and polite and really get to know there regular customers.
Unfortunately I went to Dunkin' Donuts this morning, as I was ordering several coffees for other people who prefer their coffee. I was the only one in the store and I told the fool behind the counter that I was ordering four coffees, so he should write them down. He asked for the order and as I mentioned each one he entered it in the cash register. Good idea I thought. Guess what? The idiot still screwed the order up. These people are the most incompetent fools on the face of the earth with an attitude to boot. I wish for the day they'd close their doors, which will probably never happen.
Thanks John! Yeah...I really have had very few good experiences with DD's. I have only been to a HoneyDew once, but it can't possibly be worse than DD's.
It does not surprise me that they screwed up again. Just when you think you have stayed away long enough and maybe you should give them another chance...they dick it up again! Idiots.
LOL Sorry I had to let that one out BUT I'm not deriving pleasure from your misery. I sure hope DD management have read or will be able to read this. Or or OR there's a conspiracy and their mission is to get your goat everytime! Thanks for sharing :D1
I agree. i work there as a delivery driver. We are treated so horrible. No benefits, no raises, no nothing. It is by far the worst company I have ever worked for. The economy is so bad in this area that other jobs are hard to come by. I can't wait until the day comes when I tell these corporate greedy idiots to pack it!!!!
Thank you for posting this! New England does love Dunkin' and I think they are horrible. A REAL donut shop actually has a selection of donuts, not 8 or 9. The employees are miserable. I would love to put them out of business.
Im a manager at a Dunkin, and the only thing that sucks is people like you!!!! We cant fucking predict the future, when jackasses come in and order 12 fuckin dozen and we have 16dozen left for the day its kinda hard to have a good selection!! and to make donuts it takes about 3 hours!!!!!!! Plus, we do like 700 people a day where gonna run out of shit its called supply and demand and when demand is down for a month then jumps up its kinda hard to have everything!!!!! Plus, we have to watch out for what where making in profits versus spending on employees!!! so some times a MANAGER has to be alone help ALL the customers upfront and drive thru!! And on top of it have to make more donuts and muffins! ANY job is easier then this!! so dont say shit unless you worked at one!!!
First of call Cameron, I'm approving this comment only to show other people what a douche you are. I understand the difficulties of supply and demand as well as the fluctuating amount of customers on a daily basis.
HOWEVER, a "jackass" coming in to order 12 dozen donuts is most definitely a rare occurence so that is a pisspoor excuse as to why you are out of donuts. If I stop by for some food, and get get a muffin, a donut, a bagel, or any kind of sandwich....there is something wrong and it is the MANAGER'S fault.
And with all of the advertising and business that DD's does...the only reason a manager is ever left alone to do all the work is because of corporate greed, which makes DD's SUCK. You can definitely afford to have a person there at all times to help, and if you can't, your service suffers and everyone ends up hating your business.
Like me and most of the people who have responded to this post. Thank you for commenting, but next time, don't be a d-bag about it.
I once stopped at a Lee's Chicken on the way home from work to pick up an 8-piece meal because I was dog tired and didn't feel like cooking. I guess no one else in town felt like cooking either because they DIDN'T HAVE 8 PIECES OF CHICKEN. They had five and those five were cobbed together from three different varieties--crispy, not crispy, total garbage--I don't know.
I said, "How can you be out of chicken? All you SELL is chicken!" No one was in the store and it was dinner time. I don't go to fast food restaurants much for this reason--they're horrible. Even McDonald's asks you to "pull forward" and wait at the drive-thru half the time. It's barely food so if it isn't fast, what good is it?
The reason this happens though is that corporations are in this 'extract maximum profit for minimum return' feedback loop right now that is so top heavy it results in businesses that forget to actually do the thing they are in business for (supposedly). It's happening all over the place. Hey you gave me a hub idea...
Exactly Pgrundy! All they want is to maximize profit. They could give a rats ass about its customers.
What kills me is when McDonalds tells me to pull forward and wait at the window, and then they say its going to be a few minutes so pull into a parking space and someone will bring it out to me!
Exactly. I'm old enough to remember when McDonad's started fast food. The idea that you could walk up to the counter (or drive thru) and get a hamburger right that minute was what they were selling. That was the product: instant food. Now, maybe you get that, maybe you don't, who cares?
I met my sweetie at McD's Friday for lunch. He's a truck driver, so we often meet on Friday's so we can occasionally actually see each other during the week. Both of us were charged wrong and got the wrong stuff, and it was SLOW. He got charged for two drinks and no food even though he bought a meal. I got charged for a salad and didn't get my drink so the person serving the food, who was not the same person taking the order, finally gave up and just gave me a drink cup. They couldn' figure out how to fix my order and add a drink after I'd already paid. That was too complicated for everyone in the whole place to figure out. No wonder the economy is a mess.
I work at Honey Dew! :D. My boss tells us ALL the time customer service is number 1 bla bla bla, and he hires people who are good with people so I think that's why its a nicer place to go to. I personally like Dunkin Donuts better though! But yeah, their customer service is HORRENDOUS. Like absolutely awful.
I am also a manager at Dunkin' Donut and I am currently working on having a degree in business. Some businesses, including mine, has to run the store with only one person because there is not enough money made to pay to have two employees. Now, we are talking about just paying to have employees in the store. There is also fixed costs that our business has to pay such as having running clean water, electricity, property taxes, and not to forget our franchise has to pay Dunkin' Donuts corporate a large franchise fee for running a Dunkin' Donuts store. So, I agree that we are trying to maximize profits but isn't that what America is all about? Making money? How do we go home and pay for our house bills if we do not make enough money. Right now, I'm trying to pay for college and I would take making more money than serving assholes such as you.
Now, I have been working there for about 2 years. I have given the best customer service I can give and I have held many jobs before working here and I never had this much complaints about EVERYTHING before. (Plus I still work here because no where else pays more than here)
Also, Cameron is right about the donuts because they take about 2 hours to get ready. It very hard to predict if we are going to have a very slow day or a very busy day. You have to take into account of food cost, we LOSE more money by throwing out donuts than a customer not having a donut. I have told many customers that they can simply go to a grocery store and pick up donuts there. Donuts are everywhere and it isn't the end of the world! This isn't like McDonalds and you can just pop a burger into a mircowave. It takes time to make donuts! We shouldn't even be call a fast food because making donuts is not efficent enough to be consider FAST food.
Finally, I would like to ask where do you guys work? I would love to see one day that SOMEHOW you lose your job and you have to support your family. I would LOVE to see you had no choice but to work at a fast food restaurant and see what it is like it like to be harrassed by customers, like YOU, DAILY!
You are probably that person who goes into a restaurant and complains that their steak wasn't prepared right and you ask them to make another. I would not be surprised that your food was not messed with.
Cheers to you guys and I hope you enjoy life by being a complete jackass.
Oh yeah. SORRY but this is the MOST MOST MOST SELFISH thing I have every heard.
"What kills me is when McDonalds tells me to pull forward and wait at the window, and then they say its going to be a few minutes so pull into a parking space and someone will bring it out to me!" - C.Ferreira
Are you kidding me?? Seriously, they pulled you over because whatever you got took a long time to cook. They ASK YOU to pull to the side so that they can serve other customers who are waiting on YOUR FAT ASS. Seriously, eat more McDonalds and have a heart attack. I can't belive you..
I apologize I did not read your entire post. I was very annoyed by the comments about customer servicee that my friend has shown me.
You have made great points about Dunkin' Donuts. It's true that this business is very disorganized right now. You have to think about it on the business side. The ecomony is tough, Dunkin' Donut is going through many changes. No one wants to spend their money on DONUTS, they want items they can survive with. They are not going to make money by selling product that do NOT SELL very well, thus why there is items being discontinued. Plus, businesses are trying to slim down in food cost, so running out of product for about 45 minutes is helping our store stay open.
I took your comments about managers, that is including me, very personal. I try my best to give the customers what they want. You were the last straw.
I saw your profile and saw that you have a degree relating to business and I'm very surprised on how stupid you are. Obviously, if you were the CEO of Dunkin' Donuts or any other business, you would drive the business to the ground.
Dylain,
You are the only jackass here. Nobody insulted you directly, nor did I say all DD managers suck. Its amazing that you can call me stupid without knowing me at all, especially for an opinion on a stupid restaurant. You are telling me that there is not one establishment that you have problems with!?
I don't think so.
And to call me fat and wish a heart attack on me is just ridiculous. I would feel comfortable saying that I weigh far less than you and have a far less chance of having a heart attack than you do, what with-all the shit you eat on a daily basis working at DD's.
This has nothing to do with anyone losing their job. I never once said that people sucked for working there. I understand that people have bills to pay and mouths to feed. The problem is the service that they give WHILE working there. There is a level of accountability for the managers to hold their employees to a higher standard of customer service that I just don't get at a Dunkin Donuts.
Perhaps you are a good manager, however I would find that dificult to believe seeing as how you are a jackass on here, and don't even have to see me face to face.
I fully understand the overhead costs, variable costs, fixed costs, and other expenses that are involved with running a business. I ran an entire movie theater for a year and know the problems that may arise. I can tell you one thing for certain...with all of the problems that can occur, you can bet your ass that I never heard a customer service complaint, nor did we lose any money.
And yes, America is all about maximizing profits. That is why we are in such a giant mess right now. Its because of selfish behavior and poor decision making that people are losing their homes and cannot afford to eat. Perhaps if DD's set an example or even just followed the very minute number of businesses that are out to do good and still make a profit, this country would begin to see a turn around. When the salaries of the higher level management are in the millions and people can't even afford to feed their children for a week, there is a problem and it can be fixed. It takes some generosity and a new attitude, which you CLEARLY don't have.
I could go through and rebut everythign else you said, but I don't have the time and frankly, you're not worth it. You are just another dumb shmuck that doesn't take the time to think before you write.
Oh...and if making donuts is costly and timely, it seems to me that you need to learn how to project a little better. If you can't figure out what you need on a daily basis, you are not doing your job.
I've been working for Dunkin Donuts for 4 years now and think they suck. For the first time in those 4 years, i've had pretty good hours up till last week. My boss calls me and says, your working Sunday and that's it. I'm like what! You've gotta be kidding me. And no other stores needed help?
I get thats it's summer vacation and the kids are working more but seriously. I've got 2 young boys that I provide for and bills that have to be paid, how the hell am I gonna do all that with a 7 hour paycheck? I say, stop giving the teenie boppers all the damn hours and give them to people who have responsabilities and children. Now i'm on week 2 with the same problem. I was hopeing this wasn't going to be a repeat of last week but I guess I was wrong. I've got a week's paid vacation coming up next week and if I don't see a better schedule for myself then it's time to quit. I'm so sick of the bull shit here.
I went to a Dunkin Donuts in Beverly, MA on the way to work. I ordered an iced coffee and a coffee roll. When I got to the the window I was informed "No Coffee rolls". I proceeded to ask for a Boston Cream. Because I know better from past experiences I looked in the bag to check before leaving. What I found was the chocolate icing smeared over the inside of the bag and no napkin provided. I did not drive away this time. She opened the window to give out the next order and was surprised to see me waiting there. I asked her if she was executing the official Dunkin Donuts "No Napkin" policy. Without an answer she tossed me a napkin and a dirty look and closed the window. I LOVE the great customer service you can always expect at your local Dunkin Donust shop. At least I did not find a dead mouse in the bottom of the coffee ... but then my expectations are always low when I go to one of these dumps. Why can't I learn that even with a free gift card you need to just drive on by!!!
I work for Dunkin Donuts in Ohio. I can vogue with everything you say. In the past 2 months I have worked there we have discontinued blueberry bagels, supreme omelets, and lemon tea. I can also tell you though that DD corporate discontinues items, not the individual store. Also, when a DD is out of a baked good item (muffins, bagels, etc.) no more can be made. The baked that comes in everyday at 2am leaves at 9am so if we have a busy morning and it is now 11am and there aren't any bagels left we can't do anything about it. I will say though that those BADLY butchered orders are no excuse. The worst I have ever done to an order was ringing up a Sausage Omelet on a Croissant as a Sausage Egg on a Croissant. That flat bread thing is BS. As for things not being in stock, if your local DD is a single store with no other DD around it owned by the same person and they run out of something (like ketchup), they don't get any more until the once a week shipment comes in. If we don't order enough of something and run out 2 days before the truck comes we're sh*t out of luck. We've been out of ketchup for like 4 days. Oh and by the way there are like 100 Dunkin' Donuts in Northeast Ohio. McyD's has this area cornered on the morning coffee market though.
I laughed at this article and remembered a story that happened when my wife and I went to the Dunkin Donuts Center in Providence for a hockey game. There was a big sign outside saying "try our new delicious panini sandwiches available now" so my wife said that they looked good and that she was going to order one. When we got inside the arena we found the Dunkin counter and she asked what type of panini sandwiches they had. The woman told her that Dunkin didn't sell panini sandwiches. To my knowledge they never came out with these sandwiches (at least not around where I live), so why the big ad saying they were now available (but obviously not at the arena that they sponsor)? I usually go to McDonalds now because their sausage, egg and cheese on a plain bagel kicks butt on the DD version.
i went to dd and was refuse bagel because if i was served they'll run out and i should come in the morning because they have to keep some for their mystery customer that will come later and was told buy the associate that he hated my race. DD what do you make of that i sent an email report online i hope i get a response!!
I agree 100 %. I will NEVER EVER drive up to a dunkin donuts again. They always get your order wrong, the donuts are ALWAYS stale and their coffee, which is what they are known for, is always bitter and tastes like it has been sitting on a burner all day. The last time I had DD coffee, I had a horrible taste all day which I could not get rid of. The franchises never have a clue about what specials their commercials are offering. A flatbread sandwich, "What is that?" They are clueless. My last visit I drove off without my order because the guy at the drive-thru window looked like he had been dunked in a dumpster and then placed at the window to disgust people. I was literally afraid to hand him my money, I was afraid he may have touched me with his greasy meaty hands and filthy fingernails. Bleh. NEVER AGAIN!
I want to know what's up with the iced coffee these days. I'm not the biggest fan of DD, but I've been on the road lately and have been getting their iced coffee. All of a sudden they have turned into the worst coffee I've ever had in my life - and this is at multiple stores. Very strong, bitter, disgusting. What gives?
I work at Dunkin Donuts and it's not the worst job I've had but it's OK for now because I'm in college.
I can really understand how frustrating it is to be expecting something and then not recieving it.
Some of the DD's are located in gas stations and are very small. The donuts and other baked goods get brought in in the morning and once again, it is hard to predict how many of each will be sold. I hate being the one to refuse customers the new "Pumpkin muffin" because it sells out in the first 4 hours of business, but again, it's not the end of the world.
As for the breakfast sandwiches, they're gross. don't buy them anymore if you do they're over priced and low quality. Go to mcdonalds.
We don't have flat bread sandwiches at the one I work at, they're not even on the menu and people always ask for them. I always tell them to go to the one down the street and appologize for the inconvenience.
Customers aren't "jackasses" for coming in and ordering a lot of food either. I'm surprised a manager would say something like that. I'm not on anyones side either I'm just thinking, it's laziness that would make you say that someone is a jackass for ordering something. If they order a ton of food in the drive thru, thats another story. On days when it's super busy and someone asks for a chai tea, because believe it or not, it's actually not the quickest drink to prepare(anyone that works there knows its actually a pain in the ass when it's really busy, also messy) , we tell them we're all out. Simply because the timer is going. when the time starts to get into 3-4 minute range everyone gets in trouble, so we try to keep the orders and transactions short and sweet. Which is the wrong way to do it, I know.
In the morning, it's a stressfull job.
I had grown woman throw a sandwhich at me this morning while I was on drive through because her sandwich had bacon, not sausage in it. Did I take the order? no. Did I make the sandwich? no. I was very sweet and polite to her and appologized but there are some really ignorant rude mean people out there I guess. Needless to say she got the right sandwich within It's chaotic.seconds, because I was handed the wrong bag to give to her. I again, appoligized, like it was my fault. She said nothing, I think she was embarrased for acting like a child.
The manager (my boss) hired me on the spot, I did not receive training. It's all basically common sense (if you have it)
I'm not trying to say that it's wrong to expect great customer service everywhere you go because it's definitely not.
It's expecting it at the wrong places.
Dunkin donuts is not a five star restaraunt.
It's not even really a restaraunt. Just get your coffee and leave.
A lot of time the bad customer service is just a reciprocation of rude customers.
Lets walk through a common order at dunks shall we
(BEEEP!on the headset, means someone is in drive through)
Employee:Welcome to dunkin donuts what can I get for you this morning?
Customer: Large cream 2 sugars
Employee: (repeats order)ok, would you like anything else today?
Customer: No.
Employee:Ok thank you drive up.
How could this have been done differently you may ask??
Lets start with two magic words that I know somebodys mother didn't teach them.
PLEASE AND THANK YOU.
now lets try this again...
Employee: Welcome to dunkin donuts what can I get for you this morning?
Customer: HI I WOULD LIKE A Large cream 2 sugars, PLEASE
Employee: (repeats order)ok, anything else today?
Customer: No. THANK YOU.
Employee:Ok thank you drive up.
I love it when people say please and thank you. Theres nothing better to me. It makes me sooo happy. LOVE LOVE LOVE IT!!!
just venting.
While I am not a devotee of Dunkin Donuts I have eaten their breakfast sandwiches. I find that DD is not as good as it was before they closed almost every store in the Pittsburgh area. Since they are back they do not have the quality product that they used to carry.
I hate dunkin donuts and everything about it. I have worked there since april and I'm sick of being treated like shit by customers. I'm already depressed and I have customers scream at me every day for stupid shit. Come on people. Is coffee really worth making someone feel like shit?
Dunkin Donuts are all almost indepedently owned and it is the owners choice what donuts and products to sell. We are only required to carry what is called the express dozen in donuts (chocolate glazed, regular glazed, old fashioned, Jelly, Boston Kreme, Chocolate Frosted and any LTO donuts) also muffins that are required are Blueberry, Reduced Fat BlueBerry, Coffee Cake, and LTO muffins) As far as bagels are concerned Multigrain, Plain, Cinnamon Raisin, and Wheat ae all that are required. Dunkin Donuts also splits areas into different regions and each region is required to have a different product. For example The store I run is a mile away from another store and we are different regions so they have products I do not and I have product that they do not. This is not the store managers fault, it is Dunkins fault, but who do you people get mad and yell at but the employees and then you wonder why the minimum wage employee has an attitude. As far as stores being out of product well that is partially the managers fault and partially the owners fault with the customer being the ones hurt. Managers are given a budget to purchase all their product from the delivery company but that budget is based off of sales. If weather is bad and your sales tank for a week so do your product levels because now you have a lower budget to order for the coming week. Dunkin is not brain surgery but it is not an easy job either. I have seen employees from all walks of life and some will make it and others will not. I have had employees that have a college degree and worked for fortune 500 companies but could not cut it in a dunkin donuts. I would like to see some of the people that complain try to do the job that dunkin employees do especially in drive thru. Imagine trying to punch in and make an order that a customer rambles off in one breath and then pulls away without giving full details (cream/sugar type of bagel etc..) and then when you ask them at the window they scream at you like you should be a mind reader and know that they want skim and splenda. P.S. it would also help if people knew what they wanted when they pull into a drive thru and knew what the product actually is. Nothing beats all you stupid people that only have things because they are on sale but have no idea what it is. My favorite is a latte with extra milk the whole cup is milk with a 2oz. esspresso shot how much more milk can you want? Dunkin is like any other business it is run to make a profit so your employees are paid as little as possible, you spend as little as possible stocking the store, and you try to pull as much profit as possible. I am not defending Dunkin but this applies to any fast food resturant minimum wage, minimum expense, maximum profit and people that all think that this is an easy fun job. Oh and for the people that complain that there all foreign people working at Dunkin when was the last time you put in an application to work in a fast food resturant? Most people will not even consider working in fast food they would rather sit on unemployement then get a job at dunkin or McD's and that is the reason that we are slowly becoming the new Mexico because Americans are fat and lazy and think that fast food is beneath them. Walk in the other persons shoes before you jump down their throat because I would be willing to bet that most of the people that bitch and complain would not make an hour in the middle of a morning rush.
Classic tale of " early bird gets the worm" lol
Dunkin Donuts has its ups and downs. They have the best coffee and donuts. starbucks can kiss my A**. only ninnies shop their, think they are getting something great becuz they are paying more. I saw this adorable little breakfast meal they had, it was a piece of cheese with 2 apple slices and some nuts or something it was $6.99 WTF if you pay that, ....haha.
anyways, DD they typically do hire some weirdos typically highschool students that cant tell their head from their A**. However evertime they screw up my order, I ask for the manager and I get exactly what i wanted and then some, everytime. i can handle that, sometimes i hope they mess up so i can get more.
Now for people complaining about their supply of products. DUH! America runs on dunkin, they open at 5-6 for the commuters, and day laborers, you know the people who actually work hard for a living. so if your lazy and get up at 9-10 or 12 yea, your SOL ( Sh*t out of Luck) no fault but your own. common sense hear people, there is a reason why people dont go to a lunch buffet at 3pm. becuz the food has been sitting there for HOURS. If you go into DD's and see that later in the day and there is one donut left in the basket, yea its prolly old. duh. or hey! brilliant idea, ask what is freshest? if they lie you get refund or bonus, and if its the truth you get what you wanted. win/win
Also, bad decisions buy dunkin donuts to put crap on their menu like pizza. but shame on you people who fall for it. dumb impulse buyers! get a grip, and stop bitch'n
why the heck would you order a flat bread sandwich or some kind of ninnie meal at DD's. if you didn't notice its DUNKIN DONUTS. hmmm. COFFEE and DONUTS? or is it pizza? idk
ordering anything beside coffee and donuts at DD's is like going to a Chinese restaurant and ordering an Italian grinder. you just dont do it.
And to poor mandy Harfst, ( a previous poster ) if you can't handle DD's then you should never work at any customer service job ever. its not hard to serve a coffee and donut, i did it for my freshman year during high school. and if someone yelled at me there was a reason, like i screwed up their order.
all fun and games, just my 2 cents. I live in Cali, no DD's out here, only Starbucks on every corner. I have to make my own DD's from the grocery store.
Ninnies?
The donuts are gross, they put basically no icing on top of them, and I think that they're all baked, taste like shit.
Dan says:
7 months ago
haha, agreed... you should try going to a DD out in the South West... if you can even find one, they are guarenteed not to have MOST of their posted menue in stock