There are a number of companies that offer a variety of books, seminars, training sessions and classes on effective communication training. Dale Carnegie comes to mind as an organization that has been around for a long time and is well respected within the business community.

They offer a way to bill your company for any classes your employees will take. They also offer discounts for multiple attendees. They have financial assistance available, discounts for the federal government, GI Bill benefits and onsite delivery of the programs to your offices.

One of their main courses for effective communication training is “Effective Communication and Human Relations. This is normally a twelve week course held once a week for three and a half hours per session. The course will enable you to move out of your comfort zone and tackle new challenges and be more of a leader than ever before. Employees at any level can take this course and become more productive in whatever their job function is.

During the course you will learn to generate more and better ideas, tackle complex tasks and challenges, become a consensus builder, communicate your needs in a more clear and concise manner, and use over thirty human relations principles to facilitate relationships within your organization. Other related courses offered by Dale Carnegie are Sales Advantage, High-Impact Presentations, and Leadership Training for Managers.

Impact Factory is another company located in London in the heart of the United Kingdom offers Custom Communication Skills Programs and Open Communication Skills Programs. In a global economy you will need effective communication skills to make sure you are achieving the maximum results possible.

At Impact Factory, the trainers believe in five essential communication skills – all communication is individual (no individual communicates the same way as another), methods of communication and how it happens, what factors get in the way of effective communication, conflict resolution and improving existing communication skills.

To be an effective communicator you need to understand how the people you interact with communicate. Communication is always two way not one. You need to get effective communication in return to know if what you are communicating is being understood.

Also you need to look at what has worked in the past or what is working now rather than focusing on what is wrong with your own communication skills or the people you are trying to reach.

There are two methods to communication – verbal and non-verbal communication. Verbal communication is pretty self explanatory. Non-verbal communication skills are more important than the words. Studies say that an average of only ten percent of communication is the actual wording. Your behavior and attitude go a long way to communicating your message.

Changing the language and tone of your message to fit your audience go miles to making your message clear. There is nothing worse than talking down to your audience or over their heads. I have noticed that many pastors who receive their Doctor of Divinity have a tendency to use words in their sermons during the first few months after getting their degree that they never would have used before. After a few sermons and comments from parishioners they usually end up returning to form.

Knowledge of the communication cycle is a major part of effective communication training. The steps are Spoken, Heard, Understood, Agreed To, Action On, and Implemented. Determining where in the cycle either you or others fall off the cycle is instrumental into maximizing and fixing the communication process in your business. There are many barriers to effective communication. A major one is not keeping an open mind. We tend to color all communications in how they affect only us.

Looking at the communication without confirmed assumptions is the only way to get it right. Other times either the people we are communicating with or we are victims of patterns we do not wish to alter. Change is always a problem as most people think that change is bad.

A final barrier to effective communication is either the communicator or the people being communicated to have an inherent feeling of having to be right. If the communication runs counter to their feelings of what is right the necessary actions will never be taken.

Conflict Resolution is probably the most important portion of effective communication training. The four steps include finding something in their argument you genuinely agree with, actually listen to what the other person is saying and build a bridge, and finally always use “I” statements rather than “you” statements to avoid feelings of blame with the other party.

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