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Effective Follow-Up - Are You a Passive or Active Network Marketer?

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By anitak


Are your letting time slip away from you?
Are your letting time slip away from you?

The Fortune is in the Follow-Up - Leverage your Time with Effective Follow-Up Techniques for Your Network Marketing Business

You've heard it before - The Fortune is in the follow-up. But with all of the advances on the internet now, what sort of follow-up is most effective and is it really necessary to call your prospects any longer?

The first thing you need to understand as a Network Marketer is time is money. You need to develop an effective campaign in your business to leverage your time so most of it is spent on one thing - taking orders. Too many times we all get caught up in "organizing" rather than "doing". Organizing is great and it is necessary to keep things in line but is it producing any income? Yet, statistics show that 90% of most home business owners spend their time on "busy work". Work that will lead to one thing - failure in your Network Marketing business.

This is where effective follow-up comes into play. The money in Network Marketing is actually made during the "follow-up" - a follow-up e-mail, a follow-up telephone call after a presentation has been given - this is when you actually take an "order" either electronically or "real-time" over the telephone. So it would make sense that the more follow-ups you have, the more orders you will be taking and the more money that will flow into your business. Pretty cut and dry yet so many Network Marketers fail to realize this one crucial element of business.

WHICH TYPES OF FOLLOW-UPS WORK MOST EFFECTIVELY?

There are basically two types of follow-up - Active and Passive.

Let's examine both a little more closely.

  • Active Follow-Up

Active follow-ups consist mainly of making personal calls to your prospect or customer. These are people who have already shown an interest in what you do or what you offer and have voluntarily given you permission to contact them about these offers.

So before you actually pick up the telephone and speak with them, they have already been exposed to your marketing materials - either through content you have written, newsletters, materials you sent out to them through the mail - regardless of how they received the information the key here is they have given you permission to contact them.

Most of the leg work should have already been done before you actually actively follow-up with them via the telephone. This way you are not in a "selling" mode when you speak with them, but rather a sharing mode because you have already built a relationship with them. They are now ready and open to hear what you may have to offer.

  • Passive Follow-Up

Passive Follow-Up is where you can leverage your time and efforts by building a relationship with your prospects via e-mail.

E-Mail autoresponders are an incredibly powerful tool for building a relationship with your prospects or customers while leveraging your time very effectively.

Autoresponders enable you to stay in contact with your prospects or customers over an extended period of time, all the while building a relationship with them. It is leveraging time at its best and is a very powerful tool in your Network Marketing Business.

The best autoresponders should be e-mails which are personally written and filled with value for your prospect or customer.

Each e-mail should do three things:

  1. It should position you as a leader and an expert in your field
  2. It should provide real value to your reader
  3. It should have an action item - i.e., what do you want the reader to do next?

Positioning yourself as a leader isn't as difficult as it would seem. All it takes is teaching your readers something. It doesn't matter what it is just something that you may know that they don't. Ask what their challenges may be. Have you been in Network Marketing for a while? Then you must have stories or lessons that were learned. Share them with your reader. GIve them useful information about pitfalls to avoid if they are looking for Network Marketing Opportunities. Indirectly elicit a phone call or e-mail from them by offering a free consultation or marketing tip.

Alert them to events or trainings (recorded or live) that relate to their particular area of interest. Share pictures, stories, anything you may have learned along the way. Then direct them to their next step. It may be to read your newsletter or an article you may have written about Network Marketing.

Give them resources or tools that they would find useful - a good book or website that will help them.

The best way to ensure your e-mails are opened is to offer them VALUE. Every communication you have with a prospect or customer should be designed to generate attraction by using Demonstrations of Higher Value. How? Teach them something. If you know something that they don't, share it with them. Provide a simple marketing tip. There has to be dozens of tips you have gathered along the way in your Network Marketing career. Share those tips with your reader.

In summary your e-mail should accomplish the following:

  • building a relationship by offering value
  • positioning yourself as a leader
  • offering next steps

So back to the original question - which works best? The bottom line is you need to do both to have an effective and lasting relationship with your prospects or customers to truly have a successful Network Marketing Business. Sending out e-mails is powerful and can build a relationship while leveraging your time but eventually you need to pick up the telephone.

Some people argue that with the new methods of generating attraction it is no longer necessary to pick up the telephone and talk with a prospect or customer. Social Networking sites offer the ability to network on-line and chat through instant messaging, facebook, twitter, etc. These are very effective marketing and networking tools but they are only the "networking" portion of your business.

To be truly effective and successful in prospecting or selling you need at some point to contact that person via the telephone. People need to know that there is a real person behind the curtain - someone they can rely on to coach them and help them to be successful.

Remember, people join you and not your business. This is the premise of generating attraction. People are attracted to you and they need you to guide them to where they want to go.

This is a business of marketing and all of the time and effort and money will be meaningless if you don't have an effective follow-up strategy. DON'T be caught up in the 90% failure rate.

There is fortune in the follow-up. Try it and you will see.

Leverage your time and start doing the activities that will pay dividends to you for a lifetime.


To E-Mail or Call?

Which Follow-Up Technique Do you Use More Often?

  • I telephone my prospects immediately after they join my list.
  • I telephone my prospects after an e-mail campaign builds more of a relationship with them.
  • I only use an e-mail campaign and wait for my prospects to call if they need anything.
See results without voting

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Comments

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Eddie Perkins  says:
13 months ago

Anita,

This is another well written hub from you. I'm always amazed at how much resarch and work you put into your writing. That speaks of value.

Thank you for sharing. thumbs up ~ eddie

angbrook profile image

angbrook  says:
13 months ago

No matter what business you are in... you stilll have to talk to people. In the age of the email and text messages sometimes people forget to really talk.

Great hub !

anitak profile image

anitak  says:
13 months ago

Eddie,

Thanks for your kind words. I always appreciate your feedback because I am an avid admirer of your writing style and you work.

anitak profile image

anitak  says:
13 months ago

Angie,

Thanks for commenting. I truly believe relationship building is multi-dimensional and requires both types of communication to truly be successful. Appreciate your comments.

grant1 profile image

grant1  says:
13 months ago

Hello Anita

Thanks for the reminder of where the fortune lies.

Nice piece, well developed.

thanks

Grant

cindyschulson profile image

cindyschulson  says:
13 months ago

Another great hub Anita. You've hit on such an important point. Following up is so key to developing the relationship with each potential business partner or customer. Thanks for sharing!

Cindy

Craig P. Gill profile image

Craig P. Gill  says:
13 months ago

Follow-up is very inportant but, unfortunately, most people fall down on the job here - they either don't do it or they do it wrong. It's really very simple. Ask people how they want you to follow up. "Tell me, would you rather me follow-up in two, three, or five weeks?" "Is the morning or afternoon a better time to call on you?" "Do you want our next meeting at 8:am or 10:am on the 31st?" These are simple, nonthreatening questions and your prospects will appreciate you for asking them.

I have discovered the most popular ways to sell people is the hard sells method of hammer them, hammer them and hammer them. Today, people are bombarded by marketing messages. You may decide to back off on continuing to contact the prospect because you don't want to annoy the customer. But you will definitely lose out by not following up. Do the smart thing and ask them how they want you to follow up and then, most importantly, do it!

Really great hub topic Anita! Nice to see someone that has the foresight beyond development of a Website that supports are sells processes... maximizing our effectiveness. Many businesses today say they listen to their customers. Customer-centric audio, Web, and video tools leverage our businesses to new levels of play. Whether you're new to the business or an established business owner, productivity tools as simple as a follow-up are a critical and necessary addition to your marketing tool kit. Utilizing them today will create your business of tomorrow. Great job, well done!

Barbie-Perkins profile image

Barbie-Perkins  says:
13 months ago

Anita,

Great Hub. Follow up is so important. I like the idea of leveraging time and keeping contact by use of an e-mail autoresponder. Of course, even with an online business, the occasional personal phone call is still an essential contact to maintain friendship and business. Thanks for sharing.

Barbie Perkins

Becky Joubert profile image

Becky Joubert  says:
13 months ago

Anita,

This type of information is very helpful to all of us trying to do the right thing to grow our network marketing business online. I sometimes find myself enjoying the busy work instead of the follow-up. I need to keep focused on the "follow-up fortune". You really put it in perspective.

Thanks, Becky Joubert

anitak profile image

anitak  says:
13 months ago

Thanks Barb, Becky and Craig and Grant. Craig, your comment was so jam packed with valuable information you should have written an article with it! Just reading the comments will be give people even more value about effective follow-up! Thanks for all your comments. Very much appreciated.

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