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Extended Warranties and Service Plans in Plain English

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By J. McCoy


Cell Phone Mass Grave
Cell Phone Mass Grave

Extended Warranties Simplified

Extended Warranties and service plans are everywhere. You can get one on almost any car, power tool, cell phone, major appliance, computer, vacuum cleaner, etc. They’re encouraged by employees and online by almost all major stores around the world. Salespeople can be so motivated that I dare you to try to escape from CompUSA without one!

So, do they make sense or not? In the last 2 years, my incredibly beautiful and intelligent wife dropped a cell phone in the toilet, another in a cup of water, and she sent my PDA phone through the wash machine. If you’re a cell phone serial killer, it may be a good idea. Otherwise, the casino has better odds for the rest of us. You don’t believe me? Look at the numbers.


How Extended Warranties and Service Plans Work

Let’s look at how these things work. Some well paid number nerds (like me, except for the pay) figure out how many people out of every 1000 use their extended warranty and how much it costs per person. They use that information to figure out what their average cost will be for each policy they sell. Then, they mark up the price to include a nice profit and offer it to their customers. This means that extended warranties are statistically designed so that most people lose money (like casinos). So, the odds are against you. But, by how much?

Consumer’s Union found the majority of products that do break and are bought alongside extended warranties do so in the first 30 days. Your service plan isn’t going to help you there. You see, most stores have their own warranties for the first 30-90 days. After that, most manufacturers guarantee their stuff for the first year. Since most extended warranties don’t kick in until then, the majority of people waste their money on these service plans from the very beginning.


What is your overall experience with extended warranties?

  • Great! I scam the scammers!
  • Good, I'm a little accident prone.
  • I think I've paid more than they helped.
  • I've never bought them.
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But, What If?

What if it breaks down after that? Consumer Reports found that just 13% of major appliances need repairs in the first three years. That desktop has a 37% chance, laptop is 33%, washing machine 22%, digital camera 8%, and the 30 to 36 inch TV comes in at 5%. Would you seriously hand over $149.98 for a 2 year extended plan on that 40 inch TV if the salesperson told you that there’s a 95% chance you won’t use it? Statistics show that the average loss on the slot machines is 4% and loss at the tables is 14%. And the media calls Madoff the biggest scam in history! .

At least the UK caught on. In 2002, the Office of Fair Trading found that the industry had failed to self-regulate its extended warranty policies. The Competition Commission concluded the industry was not acting in the best interests of the consumers. Bright bunch.

Beating The Odds Twice To Break Even

OK, so what if you are one of the unfortunate minority that bought the extended plan and your gadget actually broke? Please notice the fine print that says doesn’t cover anything outside of normal personal use or anything that is normal wear and tear. I think it’s amusing to point out that normal wear and tear usually occurs during normal personal use. I know, the point is to insure against mechanical mistakes of the manufacturer. But, I’ll get back to the point.

If you were one of the statistical minority that could use their extended warranty, the amount you’d spend on the policy was about the same as the repairs. In many cases, the cost of repair was less than the price of the policy. In plain English, you’re shelling out money in hopes that you’ll beat the odds twice just to break even. Not a good investment strategy.


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A Better Alternative

Every time you’re approached by a policy pusher, “just say no!” Instead, put half of the policy price in a separate savings account (NOT your emergency fund). Then, watch with patient glee at the magical effects of compounding interest. If for nothing else, at least you have the money to repair or replace your gadget or appliance without having to wait 8 weeks for them to fix it and ship it back. Yes, that’s in the fine print, too.

Extended warranties and service plans can seem like a good idea… at first. But, the numbers show that they only pay off for an exceptional few… like my wife. Oh, she’s going to kill me. Maybe, I’ll talk about life insurance in the next one.

If you’d like a little more perspective about extended warranties, I can suggest Dave Ramsey’s book: “The Total Money Makeover” or David Bach’s “Fight For Your Money.”


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Comments

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dragonflei101 profile image

dragonflei101  says:
2 months ago

Now I'm even more happy that you commented on my blog because it led me to yours! With a perfect blend of matter-of-fact-ness and humor, you have confirmed what I've suspected for years - NO, I DON'T need the extended warranty! But it was great to have it broken down in numbers that way - thank you!

Lissa Lynn profile image

Lissa Lynn  says:
6 weeks ago

What a great hub! Thanks so much! I'm so glad I'm not the only one who's ever sent their cell phone through the wash! :)

Lady_E profile image

Lady_E  says:
6 weeks ago

Useful Hub. I must admit, I don't go for extended warranties, unless its something very expensive. Thanks for sharing.

Helen Cater profile image

Helen Cater  says:
6 weeks ago

This is so true of many things in life that we pay for and never have the real need for the warranties. Good ideas in these tough times.

Paradise7 profile image

Paradise7  says:
6 weeks ago

That was a good hub. Thank you for sharing the info. I've always resisted warranties, not wanting to spend the extra money, and now am validated.

lrohner profile image

lrohner  says:
6 weeks ago

I can't believe I just read an entire article on extended warranties and wasn't bored out of my mind! Great job!

J. McCoy profile image

J. McCoy  says:
6 weeks ago

Dragonflei101, Lady_E, Helen, and Paradise, I'd been a little skeptical of them before. But, I had no idea they're (usually) so bad until I started taking a serious look at them and crunching a few numbers. Thanks for dropping by and leaving the kind comments.

Irohner, considering that most financial stuff bores the heck out of me too, I think that has to be one of the nicest comments you could give. Thanks.

linda-patriot profile image

linda-patriot  says:
5 weeks ago

Great information, I only have extended warranty onmy laptop because it cost me nearly 1500.00 so I have a 2 year fix or replace it policy. My camcorder came with 3 year warranty. My printer has just a year i think, Ineed to call and find out. YOu made me think about these waranties. I look forward to all your new hubs.

J. McCoy profile image

J. McCoy  says:
5 weeks ago

Thank you, Linda. I hope you never have to to use those warranties. The hard drive on our laptop crashed a couple months ago and we didn't have everything backed up. It can be a real pain when stuff like that dies. Thanks again for coming by and leaving the kind comment. I saw you have some hubs that caught my attention, too.

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