Google Adsense: Not Worth the Nonsense
66I'm sorry to offend anyone out there who is a diehard Google Adsense fan, but I have to say, I am pretty fed-up with their system. The sad part about my frustration is that I am a Google-girl at heart; I am a huge fan of their mail system, webmaster tools, reader, and other products and use most of them daily. Their search engine has been my home page for years, and I get foolishly excited when the homepage banner features a cute design for a holiday.
So what could get a Google fan like me so riled up? Recently I have been having some minor issues with my Adsense account, and after searching high and low on their sight to have my questions answered, I resorted finally to emailing the Adsense team. I received this email in response:
Thanks for contacting Google AdSense.
Due to the high volumes of emails we receive, we're unable to individually
respond to your inquiry. Please find instant, reliable answers to all your
questions in our online help resources.
Sincerely
The Google AdSense Team
While I can respect the fact that Google as a whole is very busy (understatement, I know), I feel like any part of any company that deals with people's money, especially one as grand and powerful as Google, should have human resources or something other than just a website, to address any serious issues. Not only is this email dismissive of my issue, it is dismissive of me as a customer and an affiliate. The users of Adsense are not the only ones who benefit - I can imagine that Google collects a tidy little profit from all its Adsense/Adword partnerships.
I respect Google as a corporation who provides many excellent free services, but this just turned me off in the worst way. Whoever crafted this automatic email should be seriously reviewed by their supervisors - is this the message that Google wants to send to its customers, partners, and "little guys" whose cents on the dollar profits adds up to millions for the company?
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Comments
Too true! and i agree with you on everything about Google, but customer support is pretty lame!!.......I think they would need to hire and train people millions of people to deal with each individual needs!
Dear Isolde,
Your hub struck a chord with me. I too spent ages trying to find how to contact google by email. When I did that I also got an email back from support saying that I should check their FAQ to answer my question with some of the FAQ embedded into the email.
I was furious with this automated response and left it in my inbox for a couple of days whilst I stewed! However, since I KNEW my question was not going to be able to be answered by a FAQ, I came back to read the entire email right.
The very last sentence of the last paragraph was their only saving grace.... but cleverly hidden and frustratingly late!
"If you’re unable to find your answer in our Help Center, please feel free to reply to this email."
I understand that they are a busy, modern organisation and don't want to keep answering questions for people too lazy to read the help or FAQs.
I also totally understand and share your frustration! It's almost like they sneer upon us mere mortals!
Try the reply to email option!
Don't hold your breath for a response either, it took them over a week to respond to my email, and just about every human based interface with them.
However, when it came to the automated system kicking back in - WOW! it all happened in the blink of an eye. So I guess the way I see it is that they are great at the computer geeky stuff, but who said geeks can communicate!
Hope this helps!
Hopefully
Hopefully - it is great to know I'm not alone! Although on your recommendation I reread the email they sent me and I am quite positive now that there was no mention of relpying if the site wasn't helpful. Looks like they've got even more impersonal between our two meetings with them!
Thanks to all for the comments. Grrr Adsense...Grr!
It seems to me that the bigger online companies have some of the worst email/ticket support anymore..
not sure what this has to do with google adsense per se.
everybody knows that huge companies are hopeless when it comes to contacting them - paypal recently got sued because they didn't have a telephone contact number easily findable on their website.
what i'd like to know is google adsense worth it - recently i've been removing left right and center and concentrating on my own products.
Another way to go is to have a company make sure youre your on top of the industry, make sure you have no mistakes in your site html etc. Or I guess even make it easier on you when you have programming to do.
Storytellersrus says:
18 months ago
Dear Isolde,
Thank you for the heads up on a relevant issue. This is the type of Hub that demands an immediate read.
Barbara