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Hostile Work Environment -- 10 Things Bully Bosses do to Cause Lawsuits (Part I)

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By Undercover Lawyer


Introduction: Learn What Bully Bosses Are Told by Attorneys

On the website I promised that since I’m a defense lawyer by day, I would bring you the latest legal information “from behind the lines.” This topic is one of the seminars top employment lawyers provide for their biggest corporate clients. You, as an employee, can now learn what it is that the most expensive lawyers say to managers about what those managers should and should not do, in order to avoid getting sued.

Each of the following 10 points starts as a nugget of advice for a manager or a boss about what they should do to avoid being sued by employees. So for each point, not only can you see what your boss should be doing, but you can flip it around in your head and see how you can use the advice to your own advantage.

This Hub is Part 1, containing mistakes 1 through 5. Part II of the Hub contains mistakes 6-10 (which are some of the juiciest). So without further ado, here are “The 10 Biggest Mistakes Bully Bosses Make that Cause Companies to Get Sued”:


1. Sloppy Documentation

Most discrimination cases really are not won with some kind of smoking gun evidence that proves the entire case. A single e-mail , or an audio recording of manager yelling and swearing at an employee rarely carry the day for employees who file suit against their boss. Usually, discrimination cases are proven with circumstantial evidence. Although you may have heard someone on television dismissively say “That’s circumstantial evidence,” circumstantial evidence is still evidence. And it can be very powerful evidence. You can use it in court and you can win a case using only circumstantial evidence.

There's an old lawyers' example of supposing that you are walking through the woods and find a turtle on top of a tall stump. You don't have any direct evidence that somebody put the turtle on the stump, but you have pretty persuasive circumstantial evidence for it. All of this is to emphasize the importance of documenting the little things as they happen, because all the little things can be powerful circumstantial evidence of something much larger – like a company-wide decision to get rid of older employees.

One very successful employer-side attorney warned a group of manager that when employees sue employers, they often use documents, particularly e-mail, to show the jury that the manager was acting toward the employee with discriminatory intent. So, the attorney advised, “Always speak and write as if your comments will be held up to a jury some day.” This is something that I tell employers and managers all the time as part of my “day job” as employer-side attorney. “If you’re going to write something to an employee, imagine that it’s blown up to poster size, and then set on an easel in front of a jury.

So likewise, as an employee trying to protect yourself from a bully boss, you should also imagine what your written words will look like to a jury when when you are responding to your boss's e-mails. Make sure you use a calm, professional sounding tone. Imagine a jury reading your words and then deciding who is the good guy in this situation: is it you, or, is it the manager? Way too often people spout off and lose their temper in e-mails. It will only come back and bite them in the courtroom.

Study Your Company's Personnel Policies
Study Your Company's Personnel Policies

2. Not Following the Company's Own Policies and Procedures

Rules aren’t used only to hold you, the employee, accountable. You can often spin the company's own rules around and use those rules to hold your manager accountable. Also, employee manuals frequently promise more than what the law requires. As a result, you can hold your manager to the personnel policies your company has issued, even if your manager isn't aware of those polices. Courts expect managers to know what your organization’s policies and procedures are. If a manager tells you that the policy is “A” and it's actually “B”, then it will look like your manager is making up rules in order to get you in trouble.

Let's say, for instance, that your manager says you must call in by 7:00 am if you’re going to be late for work. But the policy actually states that employees must call in 30 minutes before their shift starts. If your shift starts at 8:00 am, then a jury is going to view your manager as being purposefully deceitful, not just forgetful. It can make your manager look like he’s out to get you, which he or she probably was. Your manager should review a policy, double check that he or she has it right, and check with HR before taking disciplinary action against you.

If you know, then, that your manager has taken disciplinary action against you that contradicts company policy, then make sure that you careully document what happened and get a copy of the rule your manager did not follow. You will have a nice piece of evidence.

Does your boss consistently perform annual appraisals?
Does your boss consistently perform annual appraisals?

3. Inflated Employee Appraisals

This happens all the time. A manager spends years avoiding a confrontation with an employee the manager believes is under-performing. Rather go through the uncomfortable situation of giving a long term co-worker a bad appraisal, the manager just gives the employee “4's” on a one to five scale -- with five being excellent.

The manager might give a few 5's, and even a few 3's, but that is as critical as the manager will be. Now let's say your manager has given you some “3's”. On a 1 to 5 scale, threes are “satisfactory.” When you’re in front of a jury, what does satisfactory mean? It means satisfactory. It means average or meets minimum acceptable levels. It doesn’t mean “needs improvement or will be fired.” On a 1 to 5 scale getting a 3 overall means you’re doing a good enough job.

If your manager consistently gave you “3's”, or satisfactory, and then claimed that you were terminated for poor performance or that you were in trouble for poor performance, then your manager was contradicting himself or herself. This will undermine your manager’s credibility. In front of a jury in court your own attorney can say, “Look, here are years and years of positive appraisals that this manager gave my client” [you]. “And sitting here today is the same manager saying that my client has a history of poor performance.” Your attorney probably won't bother drawing the conclusion for the jury, but allow them to draw if for themselves: the manager is now lying to try to justify getting rid of the employee.

If your personnel file is less than all “Excellent” status, don't worry. But do work hard to keep your overall review score at least at a level of “3” or Satisfactory or Average or whatever is the middle of the road score at your organization. In truth, this should be fairly easy to do with most (but not all) managers. Do it, and you will have another powerful piece of evidence that the “real reason” you are being disciplined or threatened with termination is NOT your job performance.

The Bully's Boss Doesn't Want to Hear Your Complaints
The Bully's Boss Doesn't Want to Hear Your Complaints

4. The “Higher Up” Managers Shrug-off Employee Complaints

If there’s anything that I hear over and over again it’s that an employee complained about a bully boss to a higher level manager, and the higher level manager just shrugs it off, taking no action whatsoever. Defense-side lawyers are trying hard to train managers not to do this, but they do it anyway.

So what does this mean for you as an employee? You should complain to your manager, your HR person, or your boss’ boss. However, expect them not to do much, if anything, about your problem. You should carefully document that you did make these complaints. Send the boss's boss an e-mail confirming that you had a conversation with them.  Briefly summarize the key points and blind copy yourself to a personal e-mail address outside the company before you hit SEND.

This way you will have a copy of the e-mail that shows it was sent to your manager's boss with the date and the time. It will then be the company's burden to show (in court or in front of the EEOC) that it responded to you. Will they have? Probably not. Often a boss responds with comments like “I’m not a babysitter” or “boys will be boys” or “I want everyone here to act like adults.” They think that such a cursory response is enough, but it’s not. Their lack of responsiveness to good faith employee concerns is a big cause of employee lawsuits, and a big reason why employees win those suits later on down the road.

Juries Can Don't Like it When Someone Changes Their Story
Juries Can Don't Like it When Someone Changes Their Story

5. Managers Who Change Their Story

Another way that bully bosses cause and lose lawsuits is by changing their story. In an organization, sometimes the story of why an employee was terminated changes multiple times. When this happens, the company's credibility is shot.

At first your boss will claim that you are having performance problems, and that you face discipline or even termination because of these supposed problems. When, however, you address those performance problems your boss will change course, and say, “Oh well, there are the attendance problems you have been having lately.” Then you address those supposed problems. Then your boss (now probably with H.R. Involved) will say, “Well, we’re laying you off because your position is being eliminated.” Does it look like “layoff” is the real reason you've lost your job, after management proffered all these different reasons, and keeps changing its justifications?

No, it looks like the real reason was some discriminatory motivation, and your boss was determined to get rid of you no matter how thoroughly you shot down each performance issue your boss raised. That’s why your bully boss changed his or her story – because he or she was determined to get rid of you no matter what.

So although this can be horribly frustrating to you when it’s going on, take heart in knowing that courts frown upon companies that flip-flop on why an employee was let go.  Defense lawyers and companies both know that story-swapping by bullying bosses just causes the company to lose lawsuits. That's why defense lawyers are out in the business world training bosses NOT to change their story around once they start disciplining an employee with an eye on termination.

If this happens to you, there's no denying that the short term battles with your boss will be agonizing and frustrating. You'll probably feel like you are caught in a cycle where you lose no matter what you do. But you will know that the bully boss is unintentionally giving you the upper hand in the long term. You are the one who is going to win the war.

Now be sure to click through to Part II of this Hub, where you can find Bully Boss Mistakes 6-10.

You Won't Believe Mistakes 6-10 in Part II!

Read Bully Boss Mistakes 6-10 on Part II of This Hub
Read Bully Boss Mistakes 6-10 on Part II of This Hub

Comments

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emohealer profile image

emohealer  says:
4 months ago

Another great hub identifying things we all need to know in todays workplace environment. I will once again be forwarding and sharing.

You share this information in such an easy to read, non judgemental just the facts style, I enjoy reading. Thank You

Undercover Lawyer profile image

Undercover Lawyer  says:
4 months ago

emohealer -- Thanks for the kind words about my writing. I'm just adding the photos to Part II. It will be live in just a minute. -Curt

gilw5  says:
4 months ago

Great Information - positive that I'll come out a winner based on these points - cannot wait to read the next 5!

Robert Hill  says:
4 months ago

My boss uses the term SHADY for a female co-worker , Im insulted and annoyed for her , every time they and call her that offensive , swear word behind her back .

Undercover Lawyer profile image

Undercover Lawyer  says:
4 months ago

Robert, I suggest you keep a written list of the days and times the boss says this, and write down who else heard it. When you have six or more entries on your list, send a copy to H.R. If they take no action, let your female co-worker in on what is happening. Then the two of you together can file a complaint with the EEOC or your state's dept of labor.

emievil profile image

emievil  says:
4 months ago

I'm currently having some problems with an employee and your hub is a God-send for an employer like me who wants to make sure that she gets punished for her sins =). And she really committed these sins, I'm not being discriminatory (and I don't want this to be the cause for her being released). I'll read the next one right away. Thanks for this hub.

prepared  says:
4 months ago

I am being harrassed at work and was online looking for help when I found your website. Your site has been so informative and helpful, I just want to say thank you. I Know it was a blessing to find this sight. Now with God's strength and this information I am winning the battle at work against harrassment. I wish I had known this information years ago, I have had bully bosses that have pushed me out of good jobs and benefits and because I did'nt know my rights I let them, but no more! Thank you again.

polly  says:
3 months ago

I have worked for a major bank for the last 7&1/2 years. Over the years, I have been subjected to harsher treatment then my peers and have been passed over for promotion despite exemplary performance. After I was there for about 3 years, I was pulled of to the side after applying for a promotion. I was told that I would not be allowed a interview because I would never promote as long as I was there because I was too young and emotional to ever be respected by my peers. I was 25 at the time. You should know that I have a type of muscular dystrophy and I have four children each with there own disabilities, something my work place is very aware of. Management has changed several times but the types of behaviors have not. I am afraid to address any of these behaviors or Evan to call it discrimination because I fear since the hands have changed so many times that this is a matter farther up the ladder then I can fight. Especially since my husband works there the retaliation could affect him and not me, and I fear it would be difficult to prove that it was at all related. Recently the new boss I have has defiantly made things worse and I am not certain that I can hang on much longer. I wake up having anxiety attacks at the very idea of seeing my manager I am afraid to turn in fmla paper work because anyone who has done so has been summarily dismissed shortly there after. Pretty much as soon as they can find an excuse. With my children and my medical expenses I cant, afford to be out of work right now help please. I know this is illegal. And because of the department i work in I am pretty sure they know its illegal.You see i work in the litigation department. If they are so willing to disregard the law what protection do I have ? it must seem funny for me to come hear but i am a very small fish in a very big pond.

any helpful suggestions would be welcome

Undercover Lawyer profile image

Undercover Lawyer  says:
3 months ago

Polly, It sounds like you are truly in an awful situation, and deserve so much better. My hat is off to you, working while you have MS and taking care of kids that have disabilities as well. There's no magic wand to make your boss stop without you taking any action to stop it. But you know that. At some point, you have to decide that "having anxiety attacks at the very idea of seeing my manager" is worse than the process of filing FMLA and filing an EEOC discrimination complaint would be.

You are obviously a strong person. Talk over the next step with your husband, educate your self on using FMLA and filing successful EEOC claims, and then take action.

Angel  says:
2 months ago

A friend of mine is currently in an unusual situation. He has been working for the employer for 6 months. They have tried multiple things to overwhelm him including harrassment, giving more work, providing inacurate and less information than to other employees, minimizing his work and antaganizing him to explode or quit. In other words because of the stress, he would says or do the wrong thing. The department and management has developed a patten of this type of behavior with other employees in the past. What is the best course of action. It is difficult to find another job. My friend is now sick.

jcmdream  says:
5 weeks ago

I worked for a company for 18 months. During the first year everything was great; I was being given extra duties and responsibilities to put me in line for next promotion always received top reviews. Then at the end of the year there was a change of management and problems started to occur myself and a couple of other employees went to DM to voice concerns. DM did go to our manager. However afterward manager started to be vindictive. He would ask the whole team except us to work extra hours. He would make rude comments to us in front of other employees. He cut back hours when he thought he could make excuses for it. At this time I found out we were to open a new store in the area and I requested a transfere to go through as soon as it opened. When my promotion was about to go through manager told me straight out that I wasn't his choice that others were pushing me through and that he didn't trust me. I repeatedly asked to make sure promotion was to be for new store before I accepted it. I also asked for a specific person to replace me in my department when I was promoted which he refused. Instead with no notice to me he pulled me from my station I wasn't even given time to remove my personal belongings and he put in a co-worker that had been repeatedly reported by myself and others for policy violations and should have been fired a long time ago but she hangs around with management 24/7 literally they go to her house. She was very disrespectful towards me and when I complained it was ignored. When I was finally able to get my personal belongings out she reported me for stealing and i was pulled in the office but I had all the receipts taped to most the items and others were quite obviously not company property. But still I started getting my bags searched when I would leave. Manager would ask other employees if I was bad mouthing him. Manager then announced to all employees that I was going to be promoted over them when I had made it clear that I wanted to transfer. A friend of the aforementioned lady who was given my station then came over to me a quite rudely said you know you can't fire someone just because you don't like them, she then proceed to speak Spanish to another woman who was her friend, and that woman ran over to say something to the woman who was given my station; next thing I know I was pulled into the office because my manger said a few people went to him saying that i said I wanted to fire the woman in my station. I denied saying it but he was just looking for an excuse at that point and this gave him one so he blocked my promotion, sent me home on a disciplinary and told me if I didn't like it not to come back I didn't. But I did write him a 3 page letter explaining the situation and lining out some of his conduct which he never responded to. Two weeks later I found out that he gave my promotion to the woman he gave my station to. I then called the DM who told me I could return to work when the new store opens but since I was listed as a walk out I would have to start all over with benefits and I wouldn't be going back with the promotion in place; nor could I collect unemployment because I 'quit'.

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