The most important thing in running a website (or a blog) is to have visitors or readers who respects the value of your website and may possibly be a returning visitor afterwards. To display such quality in a website, a website owner must think about the competitive advantage of its website. Think about how many hundreds or even thousands websites in your niche! The competitive advantage must be in terms of functional value or even emotional value.

So what makes your websites visitors satisfied? Well to answer it we actually have to ask our website visitors and make a poll on what they expect from our website. This may lead into parameters such as quality, responsibility, value or innovation of our product or our service.

In detail, I will like to present factors that affect the customer satisfaction of websites which are:

• Quality product and service. The customer will value the product of the website, if it has a high benefit for them.
• Relationship with the website. A customer satisfied is a customer who is well treated, this means that the website owner must support the readers or visitors of the website and constantly communicate with them.
• Time cycle of the website. Give the readers frequent updates on your website and don’t let them turn away from your website.

Readers’ satisfaction means a big chance in getting loyal visitors. They will keep coming back if well treated and feel comfortable with your website.

As a conclusion there are things to be thought about:

• The value of your website is the way you present your website to anticipate all your visitors need.
• The satisfaction of your website visitors is the focus of the website activity.
• The website owner understands that the visitors need to get quality products and services with affordable price.