How to Win and Retain Customers at your eBay Store

61
rate or flag this page

By shailini


The necessity for good customer service still exists, even for online auctions, and you may not realize it if you’re running an eBay business. When a customer is impressed by the service they will give you good feedback and participate in more of your auctions in the future. If you’re thinking about a living in eBay, then you should start running it as a business. If you owned a brick and mortar business, you would be helpful and respectfully treat and satisfy your customers waiting at your counter and make sure that they come back and you should do just the same at the close of your eBay auction. 

You should contact and congratulate the winner and tell them particulars of the item and the shipping details. Imagine you are having a conversation with your customer just like you would in your brick and mortar business while contacting the winner. Inform them about the next auction, remind them about the payment options and thank them for participating and make sure that they are satisfied at the end of the email.

After the payment and the shipping have been done, contact the winning customer again and inform them about the exact date and time of the shipping and when the customer is expected to receive the item. Also inform the buyer to contact you through the eBay site just in case of any problems and if they contact you, answer as well as possible and make them happy at all costs, even if you have to issue a refund. You should accept to issue refunds and do it promptly, considering the item. Refund the amount after the buyer returns the item, at your expense of course. It is just considered good business to refund without delay as soon as you have received the item.

There are two kinds of people in this world. Those who go hunting for ducks (pennies and cents) and there are those who go hunting for Elephants (Big Dollars). Believe me, the effort is the same. If you want to put in your effort, you might as well aim to hunt down an Elephant which will feed your family for a month. Forget making cents with Adsense, Get into the real game of making money with Affiliate Marketing. You can learn all the inside secrets starting from the basic tutorials, hands-on videos, step-by-step screenshots by Enroling yourself at the Affiliate School. This is NO magic or scam, just the methods that worked, that are working and that will work for you too. Hurry up before the enrolment closes.



Print   —   Rate it:  up  down  flag this hub

RSS for comments on this Hub

No comments yet.

Submit a Comment

Members and Guests

Sign in or sign up and post using a hubpages account.


optional


  • No HTML is allowed in comments, but URLs will be hyperlinked
  • Comments are not for promoting your hubs or other sites

working