How to Negotiate, Bargain, Haggle
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Negotiating, Bargaining, Haggling
First off, bargain or negotiate are more correct and dignified terms for the process than "haggle" which connotes the approach of a petty or unreasonable person out to extract the last penny out of a deal. Bargaining or negotiating are more laudatory terms for an honorable process. Many authorities on the subject say negotiating should be a win-win process for both parties to the bargain. (Readers who are interested primarily in "haggling" may want to go directly to the article linked below entitled "For Champions of Haggling, No Price Tag is Sacred" by Alina Tugend.)
Second, how to bargain or negotiate or haggle may depend on what you are haggling about--this can range from buying a curio in a bazaar in Mexico, to buying a used or new car, to buying a house, negotiating with an employer over the terms of a job offer, negotiating a complicated business contract or union agreement, negotiating nuclear deproliferation or peace between Israel and Palestine. Nevertheless, here are a few suggestions based on my experience as a bargainer or haggler for a major company with a strong union and a fair amount of bargaining over purchases in bazaars in several other countries.
PREPARATION
Preparation is probably the most important part of the process. By that I mean gaining an understanding of the likely position of the other party and researching the product or issue(s) in advance to find out what other sources are charging for the product or service or for alternative products which will serve your purpose.
If possible, find out what the seller's cost for the item was. This is especially important for big ticket items such as cars, major appliances, houses, and the like. Your objective may be to get the seller down as close as possible to his cost for the item.
TIMING
Timing is important. End-of-the-model-year pricing can be very significant when buying a new car. The same is true for gifts as Christmas approaches and, of course, between Christmas and New Years.
DON'T HESITATE TO BARGAIN
When you find the item you're looking for and have been quoted a price, consider asking politely "Is there any flexibility in that price?" or "Would you consider an offer of 'X'?" Or, "Would you be able to match the Internet price of 'x.'?" (Which you have already determined by researching the product.)
TERMS OF SALE
The terms of sale can make a difference. You may want to consider inquiring whether the seller is willing to give a discount for cash. Or, if you get points or rebates from your credit card you may wish to ask if you can charge the item on your credit card. I once persuaded a car dealer salesman to let me charge a car on my credit card. When the deal got to the controller for approval he balked, but the dealer, after strenuous objections from me, including a threat to kill the deal and go to another dealer, eventually lived up to the commitment. I tried the same thing recently when I bought a new car but was unsuccessful in getting the dealer to let me charge the car. However, I was able negotiate other significant price concessions.
ALTERNATIVE PRODUCTS OR SERVICES
Consider other alternatives to the product you are negotiating to buy or the issue you are negotiating. There may be other brands or products that may serve your purpose nearly as well or even better. And there may be workable alternatives to the other party's proposed solution. It can be helpful to set aside the other party's impractical or extreme proposal and examine the problem. This may lead to a practical solution to the problem satisfactory to both sides.
BOTTOM-LINE FINAL POSITION
Decide what your bottom-line price is, i.e., your final offer, which, if not accepted you are prepared to walk away from the deal or, in the case of union negotiations, take a strike over. Be patient in discussing all aspects of the deal and don't be in a hurry to blurt out your bottom line price. You may be surpised that the seller may himself make an even lower offer.
BARGAINING IN ANOTHER COUNTRY
I've had a fair amount of experience bargaining with vendors in Mexico, Brazil and other countries where "haggling" or bargaining is a fine art and expected by the vendors. Unwary tourists sometimes end up paying double the going price for their purchases. In these situations I've found it helpful to shop the merchandise and prices from several vendors and, after initially discussing the price, tell the vendor hie's asking too much and walk away. When you return later, he may be willing to come closer to your price. Then you can make your final, final offer and be prepared to walk away if the seller doesn't meet it or come close.
In a foreign country, it can be very helpful to inquire of a native of the country about prices for local items and perhaps to request assistance in negotiating a good price. Local sellers often try to take advantage of tourists or people from other countries. Another technique is embodied in a saying from the old country, "If you want to buy a pig, ask first about the price of a chicken." In other words when you go into a shop expecting to bargain over the price, once you have found something you want to buy, ask about other items first, because if you give away your desire for a particular item, the price is sure to be higher than if you pretend you are interested in something else first and only later casually inquire about the item you really want to buy.
COMPLEX NEGOTIATIONS
If you are negotiating a deal such as a contract which includes a number of conditions or aspects, your preparation should include accurate cost estimates for each condition or concession. You can use these estimates as building blocks for a contract which you can afford and which will meet the legitimate needs of the other party as well as your own. And when you are bargaining with the other party your accurate knowledge of the costs and benefits can be very helpful in your plan for the negotiation.
UNDERSTAND THE NEEDS AND CONCERNS OF THE OTHER PARTY
When you are bargaining a contract with several or many terms your preparation should include an effort to understand the position of the other party on each issue or proposal and which ones are most important to him or her and which ones less important. This will enable you to plan where you realistically are likely to end up and how you can best reach an agreement. Negotiators on the other side of the table are not likely to tell you directly what is most important to them and what is less important. You have to listen carefully to what they say and figure this out for yourself. As one union negotiator said "You have to watch for the pigeons flying across the room." By that he meant the other party shoud try to read between the lines of what the other party is saying or not saying and pick up the signals as to what is most and least important.
DEVELOP A NEGOTIATING PLAN
Armed with this information you can develop a plan for reaching a deal or a contract settlement. A useful technique often used is to hold back one or two concessions to use as "closers" as final moves or "gives" at the end of negotiations. Ideal closers are concessions that don't cost much or that you can live with but which are important to the other party. Sometimes a little acting on your part early in the negotiations can build up the value of your closers. That is, even though you may plan ultimately to make the concessions you can increase their value by arguing strongly against the other side's proposals on these issues, even to the point of belittling the reasoning of the other side. I've seen this work so well to the point where the other side became so obsessed with a "closer" issue that they forgot about other more costly issues in order to obtain a concession on the closer, which we had planned to concede from the beginning. This is called trading a Chihuahua for a Great Dane.
ESTABLISH GROUND RULES FOR NEGOTIATIONS
In formal negotiations, it's customary and essential at the outset to establish the ground rules for the conduct of the negotiations. The parties should agree on rules for public statements, a meeting schedule, use of subcommittees on specific issues. Agreement that understandings on specific issues are considered tentative and do not become final until all issues are resolved is common. As a settlement nears, an understanding that there will be a blackout on public statements by either party is common. Finally, post settlement statements on the terms of agreements that are subject to approval or ratification by union members or legislative bodies should be made with care and consideration of their likely effect on the approval process.
REVIEW THE ISSUES AS NEGOTIATIONS PROGRESS
When negotiating a contract with many provisions a useful technique is to review the issues periodically because in this process some of the issues may "fall off the table" without being explicitly withdrawn. When this happens, a cardinal sin is for someone on your side of the table to ask the other party about any issue not mentioned in the review of the open issues. You should just let them disappear silently into the air, never to be mentioned again by either party. Bringing up an issue which was omitted from a review of open issues is definitely frowned on in professional negotiations.
AUTHORITY OF NEGOTIATORS
When entering into negotiations you should have a clear understanding of the source and extent of the authority of the other party to make binding commitments. For example, car salesmen frequently have to consult with their sales manager before closing a deal which goes beyond certain limits. This can vary among dealers and among salesmen. Union contracts are usually subject to approval or ratification by the union members. This can be a delicate process, perhaps a subject for another hub.
BARGAINING POWER
You must try to have a clear understanding of the bargaining power you and the other party have. In buying a car or a house your strongest card is your ability to walk away from the deal. A union's strong card is the willingness of its members to strike and their ability to shut down all or part of the employer's operations long enough to cause the employer to make a better offer. The union negotiators must try to assess the likelihood of significant concessions by the company after a short, medium or long strike. A long strike can even jeopardize the future viability of an employer's business and the jobs of its employees. Likewise, company negotiators must assess the likelihood of a strike over a particular issue or issues and it's own ability to withstand a strike if one should occur. [Note: Many a negotiator has to his chagrin found himself in the situation where the top management of the company has the attitude of "Settle but don't give 'em anything." But when faced with a strike, top management can hardly wait to start "throwing the bananas over the fence," cutting the legs off of its own negotiators.] The employer must try to convince the union of its ability and intention to resist unreasonable demands even if that means a two or three week or longer strike. Likewise the union must convince the employer of its ability and willingness fo strike if what it considers its reasonable demands are not met; This applies in world diplomacy as well, as explained in one of the bibles of diplomacy, "Power and Diplomacy" by Dean Acheson.
NEGOTIATIONS AS PROBLEM SOLVING
It's often the case that the proposal of one side or the other may be extreme or unworkable. Simply rejecting an unreasonable or extreme proposal usually is not a good approach. Instead, it's better to set the extreme proposal aside and examine and discuss the underlying problem that gave rise to the proposal and its actual extent. This can often lead to a workable solution that both sides to the bargain can live with. This approach when applied to an entire negotiations, sometimes with the help of a neutral facilitator, is known as collaborative negotiations as opposed to adversarial or position bargaining. Collaborative negotiations explicitly recognize the legitimacy of each party's interests; that they have more in common than in conflict; and that their mutual interest is to reach an agreement that serves the long-run interests of both parties. The negotiations in the U.S. automobile industry in 2007 exhibited a high degree of collaboration and statesmanship on the part of the union and the managements.
EFFECT OF NEGOTIATIONS ON CONTINUING RELATIONSHIP OF PARTIES
. A final consideration is the likelihood or importance of a continuing relationship between the parties. This is not a factor when a tourist bargains over a purchase in a bazaar, or shopping for a car or a home appliance, but conducting negotiations honestly and in good faith takes on considerable importance where there is a continuing relationship between a company and union and in diplomatic and trade relations among countries. In recognition of the importance of a continuing constructive and cooperative relationship many agreements and treaties contain procedures for resolving issues that arise during the term of the contract or agreement. These procedures can take several forms such providing for fact finding, discussion at various levels, referral to an impartial neutral party for resolution and even for suspension or termination of the agreement or treaty in event of serious issues the parties are unable to resolve.
Well, the above are comments that occur to me off the top of my head. I'll devote some more thought to the question and perhaps revise or add to the hub. Comments and suggestions are welcome.
Getting to Yes by Fisher, Ury and Patton
Collaborative Negotiating Techniques
"For Champions of Haggling, No Price Tag is Sacred" by Alina Tugend in the NYTimes 1-19-08
Negotiate Like a Phoenician by Dr. Habib Chamoun Nicolas
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Comments
Thanks for your comment.
Good content thanks for your effort
great hub Ralph, i love to haggle with retailers, i don't really care if i get a deal or not but it is fun and exciting........jimmy
Me too.
Great hub, Ralph. I so dislike haggling; it makes me so uncomfortable, but I married someone who loves to haggle. I remember going with Paul to have his oil changed when we were in college, and he got a bunch of things thrown in like new windshield wipers, etc. My family didn't do this sort of thing and it blew me away. I think his secret is he is always cordial and if they say no, there's no hard feelings. It still makes me a bit uncomfortable though. ;)
It never hurts to ask! I imagine it was Paul E who requested the hub!
nope! it was me!
great Hub Ralph.
TNX.
I've re-named and made several revisions and additions to this hub. Comments and suggestions are welcome.
As someone who changes jobs often (independent contractor) the BATNA (best alternative to the negotiated agreement) is something that I often keep in mind. Is that bird in the hand project that I've been putting off or is it starvation because the pickings are slim? Whatever it is, I like to go into all negotiations with the feeling (if not the assurance) that I can walk away. I really enjoyed this hub and will definitely be reading others.
Great post, I also liked a comment you left on Barrack Obama's deccision to send 40,000 troop to Afganihstan.
|
|
The Art & Science of Negotiating Professional Services Agreements
Price: $90.00
List Price: $99.95 |
|
|
Negotiation Analysis: The Science and Art of Collaborative Decision Making
Price: $24.15
List Price: $31.00 |
|
|
Cuban-American Literature and Art: Negotiating Identities (Latin American and Iberian Thought and Culture)
Price: $60.00
List Price: $70.00 |
|
Sun-Tzu: Art of War-The New Translation
Price: $29.99
List Price: $14.95 |
















Lissie says:
2 years ago
Very good hub! Tnere is stuff here I've used negotiating real estate in NZ and hotel rates in Vietnam. Universally applicable!