How to talk to Your Hairdresser

Communication is key

So, you've been going to the same hairdresser for years and you have a great relationship with him/her. He/she knows what you like/dislike, knows how you want your hair to look, what treatments you need to acomplish to look you are going for. You are comfortable when you sit in the chair, knowing that you and your hair are in good hands. You just know that you will be happy when you leave. It's a great relationship!!

But.....

Then something goes wrong. Your wonderful hairdresser slips up. You leave and think, what happened? I'm not happy at all with my hair this time. What's wrong?

I have some advice. Talk to him/her. They may not be aware that you are unhappy and if they take pride in their work, their goal is to make sure you are happy. Call and schedule a time to talk to them. Sit down and calmly talk about the problem and what you would like to see happen in order to make things better. If it's reasonable, most hairdressers will jump at the chance to fix it. They don't want to lose you as a customer. They do want to make sure you are completely satisfied.

I have an example.

I have a friend who has gone to the same hairdresser for 15 years and they have a great relationship. She has her hair cut and colored every month. They see a lot of each other. Once, my friend had her usual procedure done and while trimming, the hairdresser slipped with the razor cutting and took a chunk out, right in the front. Not something you can hide too well.

My friend was visiting and asked my advice. I told her to stop by and talk to her. Explain that her white hair was going to show in that area in like two weeks. Request to color that area in two weeks for no charge and then go back to the regular appointments after that. She did that and her hairdresser agreed.

So, my point is if you are unhappy and you would like some kind of compensation, be sure it is something reasonable that you can both agree on. If need be, talk about it until you can come up with something to agree on.

If you are not sure what to request, you can always contact me and I would be happy to give you some tips.

My website is Beautiful Skin and Hair and you can use the contact form there to ask me anything about hair and/or skin.

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moonlake says:
13 months ago

I hate beauty shops. I have never went to one I like. The day I was getting married the hairdresser curled my hair up to my ears and thought it looked great. I had hair that hung down my back. My friend and her mother started brushing and trying to pull the curl out. This was in the days before everyone had hair driers and no curling irons. We finally got it to look half way decent.

I still have never found anyone that makes my hair look good. I walk out of shops looking like a fifties housewife.

Enjoyed your hub.

Barbie-Perkins says:
13 months ago

Hi Michelle,

I like your solution to being unhappy with your hairdresser. It would apply to almost any unhappy situation. It's hard to think or talk at the moment because of all the emotions involved, but making an appointment after the fact makes good sense.

Thanks for sharing. ~ Barbie