(note: as of this writing, I've yet to receive any support, return contact, or a refund from Mesiab Labs.)

I purchased Hummingbird "The Pro Tool For Twitter Marketing," on September 5, 2009 to manage our Clients' Twitter Accounts. Considering Mesiab Labs' hefty price on the tool (approximately around the $100 range, excluding a promo code which drops the price to roughly around $82), I made the decision to purchase my first Twitter marketing tool (Really! this is the first I've ever purchased).

Subsequent to logging into the desktop GUI, my first action was to attempt to unfollow, followers. But it would not get past the first page without having to click the unfollow button again. Apparently, the feature did not work as advertised - the Automated Unfollow Button. Subsequently, I was prompted to download an update, hoping it would repair my concern. Unfortunately, now, I am unable to enter my registration key; and have not been able to use Hummingbird ever since. Overall, I have uninstalled the program from my PC.

Furthermore, I've requested a refund through e-mail. I have tried contacting customer support via telephone, and still it remains, that I've had no such luck. I would rank customer service and the product, on an ordinal level of 0-5, with 0 being "EXTREMELY POOR," as a 0. However, how would I rank such service if I have yet to receive any.

The steps I've taken:

• I have contacted PayPal to resolve the issue (this is the medium I used to pay). However, they cannot support all "out of eBay" purchases, therefore, my claim was denied.
• I have contacted my bank and have faxed over required documentation to receive a refund. (Since my PayPal account is linked to my checking)
• On the grand scale of every consumer purchase I have ever made, Hummingbird is one of the few I have ever reported to the Federal Trade Commission. FTC # 23962393. Good luck to you Twitterers.