Inbound Customer Service Telecommuting Jobs

Below you will be able to find links to 15+ companies that are hiring or accepting applications for inbound customer service telecommuting jobs. Most of the links below include places that are hiring on a regular basis, include information on pay rates and more. Also, discover what basic requirements and equipment is needed for an inbound customer service telecommuting position.

Please note: There is a lot of content on this page related to inbound customer service telecommuting jobs. If you are looking specifically for the links to the different companies and apply for jobs, you can find them closer to the bottom of the page. Check out some of the feedback I've received in the comments sections or scroll down to read more. If you enjoy the information or find it useful, please leave a comment, or vote it a thumbs up. You may also want to bookmark this page. Thanks!

Inbound cutomer service jobs are usually calls that are transferred to you (the worker) via a call center from a customer or possible customer. You will probably have to answer questions or resolve account issues. Some ibound customer service jobs are also sales - where the customer already knows they want to make a purchase and are just calling to complete the order. It is never cold-calling or telemarketing.

Now many companies are offering inbound customer service jobs from home - making them telecommuting positions. While it is a great opportunity to supplement your income from home, there are a few important factors to take into consideration and a few equipment requirements in order for you to be able to complete this type of poisition.

Just like any job, if you are interested in applying for a telecommuting inbound customer service job, it is important to know that there are some basic skill and equipment requirements. You should have some customer service experience; however, not all companies require it and some offer start-up, or entry level, positions.

Most companies do require you to have some basic equipment and/or a home office setup in order to complete the job. Below are some of the general equipment items or minimum requirements you may need. Equipment and home office set up requirements vary by company - you will need to check the requirements of each company for an inbound customer service telecommute job via their website.

Internet

• Many companies require you to have a high-speed (DSL, Cable) internet connection. Some work with satellite connections, but most (if not all) don't accept dial-up connections.
• Internet browser: many companies require you to have Internet Explorer (IE) 6.0 or higher. It is free to download or upgrade your internet browser. Some companies may accept other browsers, but most work with IE.

It is important that your room or work area is free of noise or distractions. If you have small children, dogs, or a TV, make sure they can not be heard in your work area. Not only will the noise disrupt our call or ability to hear during your phone call, it is very unprofessional (and usually untolerable) to have a noisy background.

Some companies allow you to use a cordless phone, some require a corded phone - so be sure that your telephone set up is compatible to your work environment. A second phone line is usually a requirement for many companies. Some companies allow you to have a VOIP phone conection. You will also most likely need to buy a handsfree headset for your phone. (I'm not sure if they make them for corded phones.) Preferably, a noise cancelling one.

You will most likely be spending a fair amount of time in your home office as most jobs require a minimum of 20 hours per week. Since you will be spending so much time here, you will want to not only have an effecive environment, but also a comfortable and safe one.

Since you will be spending several hours here, it is recommend you set up a desk (or feasible table) with your computer, phone, good lighting, and a comfortable chair! Make sure the desk or table you choose to work on is sturdy and has enough "desk top" space.

Finally, be sure that your work environment and all your equipment is kept organized, protected, and safe. Keep liquids away from your computer so that you don't accidentally spill it on the keyboard or laptop and risk damaging it. Keep cords and wires tucked away. Wrap up your wireless headset and tuck it away in a drawer or specific place on your desk. If neccessary, get a desk calendar and notebook or some other method to help you keep track of your schedule, hours worked, and any notes or reminders you may need to take during calls. You may also want to have an area where you post important phone numbers or other information you will need to reference frequently when doing calls.

Before applying for any of the following positions, you need to make note of or remember a few things...

• Always view FAQs for each company before applying to get answers to important questions.
• Pay rate varies by company or position. Some companies pay per-minute, per-call, or hourly. Each one varies; some offer all three.
• Many of the companies require that you choose a schedule and stick to it. Upon being hired, they will usually let you know what hours are available for you to work and you then set your schedule. Some companies allow flexibility with your schedule, but for the most part they want you to stick to the same schedule daily and weekly.
• Note that some places charge a fee - for background checks. Most of them do not charge you this fee until you have been interviewed and/or are pending hiring. I tried to note which companies charge, but again, please read FAQs on each site.

• Many of the companies do not offer health, medical, or similar benefits. (I have tried to make note of the few that do.)
• You are generally considered an independent contractor (or self-employed). Because of this, you will usually need to keep track of any business expenses which you can write off at the end of the year when you do your taxes. Any equipment purchased, phone bills paid, etc. can usaully be used as tax write-offs, so save your receipts on any related expenses.
• Most positions are only available in US, some in selected states.